pictures can't be seen by some people

A

Alison

My website, www.half4charity.com, seems to be having issues recently with
some people being able to view all the pictures on the STARLIGHT page (click
link on navigation bar), and some people unable to view. I read through
posts, went back, ungrouped all pictures, and still there are issues. Yet I
can see all images (with IE and Mozilla) and other people can too (with PC
and with MAC). Any likely cause for this and possible solution? The person
that first brought it to my attention uses internet explorer (not sure what
version), and someone else in another city also emailed me that they can't
see the images.
Thanks for your help.
Alison
 
D

Don Schmidt

I use IE7 and your website looks like you have several text and image boxes
overlapping other text and image boxes.

Try running Tools, Design checker on your .pub files.
 
A

Alison

Tried that and other than a couple of pics missing alternative text and a
couple not scaled proportionately (which I already was aware of and not
changing) the design checker did not pick up anything unusual.
Just found out that one of the people who can't view the site is using
Safari, which I am not familiar with.
THanks
Alison
 
D

DavidF

Alison,

If the only person having problems seeing some of your pictures is using IE,
then check to see if they are using IE8. If so then this would suggest the
problem is that the images are grouped with other elements. If that is not
the problem, then you need to find out which picture(s) cannot be seen for
us to help you sort this out.

However with this said, there are some other things you can fix on your site
that might help.

On your home page: http://www.half4charity.com/index.htm , don't use double
or fancy borders. It results in text boxes being converted to images and
killing the links. On the Starlight 50/50 fundraiser text box try to left
click, drag to select text when you view the page in FF. You can't because
the text box has been converted to an image. Use no border or a simple
single line border and try again.

The introductory text box with "This website is brought to you by..." has
also been converted to an image. Try selecting the text in FF. Here the
problem is the use of gradient fill. Either do not use a fill or use a
single color fill, but don't use a gradient fill. There are at least a
couple other examples of this on the home page including your banner text
"Half4charity.com think it, feel it, create it". Note that it has been
converted to a poor quality gif image in FF. If you are really invested in
the look of using gradient fill you have a couple choices.

One workaround is to remove the gradient fill from the text box, leaving
only the text. After going to Arrange > Snap and making sure all those
options are checked, create a second text box on top of the main text box
with the text > insert the gradient > Arrange > Order > Send to back. When
you layer a text box without the fill with another text box with fill like
this, the text is not converted to an image. You could use the same
technique with the double border text box I talked about above, but some
times it is easier to just not use gradient fills or fancy borders.

Also on your home page the text boxes at the top of the page that have been
rotated. This also results in those being converted to an image. You can do
a couple things. One of the easiest possible fixes is to go to tools >
Options > Web tab and check "Allow PNG...". Test to see if that results in a
better quality PNG image instead of the poor quality gif. If it does, then
Publish to the Web and direct your web files to your local computer where
you can find them easily. Go to the 'index_files" folder and turn on the
thumbnail view. Find the png version of the rotated text boxes and save and
rename it to where you keep the images for your web on your computer. Now go
back to your Pub file, turn off the option to allow PNG, and replace the
rotated text boxes with the new png file you just saved. Make sure it is at
100% scale and test. In general where you get bad quality gif files in FF
you can either turn on the PNG option or replace the poor quality gif files
with jpg or png files. You can also right click and save those text boxes
and images as images...

And finally:

Reference: Compress graphics file sizes to create smaller Publisher Web
pages (2003):
http://office.microsoft.com/en-us/publisher/HA011266301033.aspx

Reference: Compress Pictures dialog box (2007):
http://office.microsoft.com/en-us/help/HA100363901033.aspx?pid=CL100605171033

Make all those changes to your site and you will have a better looking and
more functional site, and it may fix the issue of the image not being
viewable by the one person. If it doesn't then post back witht he specific
image and we will try to help you out.

DavidF
 

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