Plain Text email unreadable

K

Kurt

I previously used WinXP & O2K3. Recently I reloaded my machine with Vista &
O2K3. New installation, not upgrade. Ever since the switch, emails from one
specific sender are being received and are unreadable. The emails are in
plain text and the header is readable but the body of the emails are garbage.
I have viewed the emails via webmail and they look fine. when I open
outlook and download the messages into my local PST they are unreadable. I
am using the same version of O2K3 and can't figure this out. I am able to
receive plain text emails from other senders just fine and other recipients
of the unreadable message are not having this problem. What am I missing in
mu outlook config?
 
D

Diane Poremsky [MVP]

K

Kurt

I believe it to be plain text, ... it almost looks encrypted. Here is part
of the message and the header:

Message-id: <[email protected]>
MIME-version: 1.0
Content-type: text/html; charset=ISO-8859-1
Content-transfer-encoding: base64
Original-recipient: rfc822;[email protected]

PHA+Jm5ic3A7VHdhcyB0aGUgbmlnaHQgYmVmb3JlIENocmlzdG1hcyw8YnIgLz4NCkFuZCBh
PHA+bGwg

dGhyb3VnaCB0aGUgaG91c2UsPGJyIC8+DQpOb3QgYSBjcmVhdHVyZSB3YXMgc3RpcnJpbmcs
dGhyb3VnaCB0aGUgaG91c2UsPGJyIC8+PGJy

IC8+DQpub3QgZXZlbiBhIG1vdXNlLi4uLi48YnIgLz4NCjxiciAvPg0KQW5kIGhlcmUgSSZu
IC8+YnNw

O3NpdCByZWFkeSBmb3IgYmVkLDxiciAvPg0KV2l0aCB2aXNpb25zIG9mIEthdHMgYXRobGV0ZXMs

PGJyIC8+DQpEYW5jaW5nIGluIG15IGhlYWQgOik8L3A+DQo8cD5CZWZvcmUgSSBnbyB0byBz
PGJyIC8+DQpEYW5jaW5nIGluIG15IGhlYWQgOik8L3A+bGVl


Diane Poremsky said:
Are you sure its sent as plain text? What does the garbage look like? (copy
and paste the first few lines here - 2 or 3 should be sufficient.)

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


Kurt said:
I previously used WinXP & O2K3. Recently I reloaded my machine with Vista
&
O2K3. New installation, not upgrade. Ever since the switch, emails from
one
specific sender are being received and are unreadable. The emails are in
plain text and the header is readable but the body of the emails are
garbage.
I have viewed the emails via webmail and they look fine. when I open
outlook and download the messages into my local PST they are unreadable.
I
am using the same version of O2K3 and can't figure this out. I am able to
receive plain text emails from other senders just fine and other
recipients
of the unreadable message are not having this problem. What am I missing
in
mu outlook config?

.
 
B

Brian Tillman

Kurt;111466 said:
I believe it to be plain text, ... it almost looks encrypted. Here i
part of the message and the header:

Message-id: <[email protected]>
MIME-version: 1.0
Content-type: text/html; charset=ISO-8859-1
Content-transfer-encoding: base64
Original-recipient: rfc822;[email protected]

PHA+Jm5ic3A7VHdhcyB0aGUgbmlnaHQgYmVmb3JlIENocmlzdG1hcyw8YnIgLz4NCkFuZCBh
PHA+bGwg

Clearly not plain text. The header is explicit: this is an HTM
message encoded using BASE64 by the sender. The usual cause of Outloo
not rendering the HTML is configuring an antivirus package to sca
incoming messages. If you have done this, completely uninstall your A
program and reinstall it without the mail scanner. You will be just a
safe and the AV program won't interfere

--
Brian Tillma

Brian Tillman [MVP-Outlook]

-
http://forums.slipstick.co
 
D

Diane Poremsky [MVP]

Content-type: text/html; charset=ISO-8859-1
Content-transfer-encoding: base64

That says its not text - it's HTML that is encoded using base64.

plain text would say something like this:
Content-Type: text/plain; charset="US-ASCII"
Content-Transfer-Encoding: 7bit

Something is corrupting the message - usual cause is antivirus scanning as
Brian suggests. Identifying the problem and correcting it will only apply
to future messages, not existing ones.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


Kurt said:
I believe it to be plain text, ... it almost looks encrypted. Here is
part
of the message and the header:

Message-id: <[email protected]>
MIME-version: 1.0
Content-type: text/html; charset=ISO-8859-1
Content-transfer-encoding: base64
Original-recipient: rfc822;[email protected]

PHA+Jm5ic3A7VHdhcyB0aGUgbmlnaHQgYmVmb3JlIENocmlzdG1hcyw8YnIgLz4NCkFuZCBh
PHA+bGwg

dGhyb3VnaCB0aGUgaG91c2UsPGJyIC8+DQpOb3QgYSBjcmVhdHVyZSB3YXMgc3RpcnJpbmcs
dGhyb3VnaCB0aGUgaG91c2UsPGJyIC8+PGJy

IC8+DQpub3QgZXZlbiBhIG1vdXNlLi4uLi48YnIgLz4NCjxiciAvPg0KQW5kIGhlcmUgSSZu
IC8+YnNw

O3NpdCByZWFkeSBmb3IgYmVkLDxiciAvPg0KV2l0aCB2aXNpb25zIG9mIEthdHMgYXRobGV0ZXMs

PGJyIC8+DQpEYW5jaW5nIGluIG15IGhlYWQgOik8L3A+DQo8cD5CZWZvcmUgSSBnbyB0byBz
PGJyIC8+DQpEYW5jaW5nIGluIG15IGhlYWQgOik8L3A+bGVl


Diane Poremsky said:
Are you sure its sent as plain text? What does the garbage look like?
(copy
and paste the first few lines here - 2 or 3 should be sufficient.)

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


Kurt said:
I previously used WinXP & O2K3. Recently I reloaded my machine with
Vista
&
O2K3. New installation, not upgrade. Ever since the switch, emails
from
one
specific sender are being received and are unreadable. The emails are
in
plain text and the header is readable but the body of the emails are
garbage.
I have viewed the emails via webmail and they look fine. when I open
outlook and download the messages into my local PST they are
unreadable.
I
am using the same version of O2K3 and can't figure this out. I am able
to
receive plain text emails from other senders just fine and other
recipients
of the unreadable message are not having this problem. What am I
missing
in
mu outlook config?

.
 
K

Kurt

OK, thanks. That's why I included part of the header info. The wierd thing
is that only messages from one specific sender are being affected. Every
other message is fine with the AV software enabled.

Diane Poremsky said:
Content-type: text/html; charset=ISO-8859-1
Content-transfer-encoding: base64

That says its not text - it's HTML that is encoded using base64.

plain text would say something like this:
Content-Type: text/plain; charset="US-ASCII"
Content-Transfer-Encoding: 7bit

Something is corrupting the message - usual cause is antivirus scanning as
Brian suggests. Identifying the problem and correcting it will only apply
to future messages, not existing ones.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


Kurt said:
I believe it to be plain text, ... it almost looks encrypted. Here is
part
of the message and the header:

Message-id: <[email protected]>
MIME-version: 1.0
Content-type: text/html; charset=ISO-8859-1
Content-transfer-encoding: base64
Original-recipient: rfc822;[email protected]

PHA+Jm5ic3A7VHdhcyB0aGUgbmlnaHQgYmVmb3JlIENocmlzdG1hcyw8YnIgLz4NCkFuZCBh
PHA+bGwg

dGhyb3VnaCB0aGUgaG91c2UsPGJyIC8+DQpOb3QgYSBjcmVhdHVyZSB3YXMgc3RpcnJpbmcs
dGhyb3VnaCB0aGUgaG91c2UsPGJyIC8+PGJy

IC8+DQpub3QgZXZlbiBhIG1vdXNlLi4uLi48YnIgLz4NCjxiciAvPg0KQW5kIGhlcmUgSSZu
IC8+YnNw

O3NpdCByZWFkeSBmb3IgYmVkLDxiciAvPg0KV2l0aCB2aXNpb25zIG9mIEthdHMgYXRobGV0ZXMs

PGJyIC8+DQpEYW5jaW5nIGluIG15IGhlYWQgOik8L3A+DQo8cD5CZWZvcmUgSSBnbyB0byBz
PGJyIC8+DQpEYW5jaW5nIGluIG15IGhlYWQgOik8L3A+bGVl


Diane Poremsky said:
Are you sure its sent as plain text? What does the garbage look like?
(copy
and paste the first few lines here - 2 or 3 should be sufficient.)

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


I previously used WinXP & O2K3. Recently I reloaded my machine with
Vista
&
O2K3. New installation, not upgrade. Ever since the switch, emails
from
one
specific sender are being received and are unreadable. The emails are
in
plain text and the header is readable but the body of the emails are
garbage.
I have viewed the emails via webmail and they look fine. when I open
outlook and download the messages into my local PST they are
unreadable.
I
am using the same version of O2K3 and can't figure this out. I am able
to
receive plain text emails from other senders just fine and other
recipients
of the unreadable message are not having this problem. What am I
missing
in
mu outlook config?

.
.
 
K

Kurt

I completely removed the AV software and the issue still exists. received 5
more emails from this specific sender and all are unreadable. This machine
is a new install with Vista Business (SP2) and O2K3. Only a few other apps
have been loaded at this point. Any other suggestions? Switch back to XP
maybe?

Diane Poremsky said:
Content-type: text/html; charset=ISO-8859-1
Content-transfer-encoding: base64

That says its not text - it's HTML that is encoded using base64.

plain text would say something like this:
Content-Type: text/plain; charset="US-ASCII"
Content-Transfer-Encoding: 7bit

Something is corrupting the message - usual cause is antivirus scanning as
Brian suggests. Identifying the problem and correcting it will only apply
to future messages, not existing ones.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


Kurt said:
I believe it to be plain text, ... it almost looks encrypted. Here is
part
of the message and the header:

Message-id: <[email protected]>
MIME-version: 1.0
Content-type: text/html; charset=ISO-8859-1
Content-transfer-encoding: base64
Original-recipient: rfc822;[email protected]

PHA+Jm5ic3A7VHdhcyB0aGUgbmlnaHQgYmVmb3JlIENocmlzdG1hcyw8YnIgLz4NCkFuZCBh
PHA+bGwg

dGhyb3VnaCB0aGUgaG91c2UsPGJyIC8+DQpOb3QgYSBjcmVhdHVyZSB3YXMgc3RpcnJpbmcs
dGhyb3VnaCB0aGUgaG91c2UsPGJyIC8+PGJy

IC8+DQpub3QgZXZlbiBhIG1vdXNlLi4uLi48YnIgLz4NCjxiciAvPg0KQW5kIGhlcmUgSSZu
IC8+YnNw

O3NpdCByZWFkeSBmb3IgYmVkLDxiciAvPg0KV2l0aCB2aXNpb25zIG9mIEthdHMgYXRobGV0ZXMs

PGJyIC8+DQpEYW5jaW5nIGluIG15IGhlYWQgOik8L3A+DQo8cD5CZWZvcmUgSSBnbyB0byBz
PGJyIC8+DQpEYW5jaW5nIGluIG15IGhlYWQgOik8L3A+bGVl


Diane Poremsky said:
Are you sure its sent as plain text? What does the garbage look like?
(copy
and paste the first few lines here - 2 or 3 should be sufficient.)

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


I previously used WinXP & O2K3. Recently I reloaded my machine with
Vista
&
O2K3. New installation, not upgrade. Ever since the switch, emails
from
one
specific sender are being received and are unreadable. The emails are
in
plain text and the header is readable but the body of the emails are
garbage.
I have viewed the emails via webmail and they look fine. when I open
outlook and download the messages into my local PST they are
unreadable.
I
am using the same version of O2K3 and can't figure this out. I am able
to
receive plain text emails from other senders just fine and other
recipients
of the unreadable message are not having this problem. What am I
missing
in
mu outlook config?

.
.
 
S

Simon Goodier

Hello,

I've got the same issue; but with OutlookXP and Exchange 2010. never had the issue with any other combination of Outlook (2000,2003,2007,2010beta, express).. nor with Exchange (2000,2003,2007)..

getting annoying now :mad:

what did you do in the end?



Kurt wrote:

I completely removed the AV software and the issue still exists.
05-Jan-10

I completely removed the AV software and the issue still exists. received
more emails from this specific sender and all are unreadable. This machin
is a new install with Vista Business (SP2) and O2K3. Only a few other app
have been loaded at this point. Any other suggestions? Switch back to X
maybe

:

Previous Posts In This Thread:

Plain Text email unreadable
I previously used WinXP & O2K3. Recently I reloaded my machine with Vista
O2K3. New installation, not upgrade. Ever since the switch, emails from on
specific sender are being received and are unreadable. The emails are i
plain text and the header is readable but the body of the emails are garbage
I have viewed the emails via webmail and they look fine. when I ope
outlook and download the messages into my local PST they are unreadable.
am using the same version of O2K3 and cannot figure this out. I am able t
receive plain text emails from other senders just fine and other recipient
of the unreadable message are not having this problem. What am I missing i
mu outlook config?

Are you sure its sent as plain text? What does the garbage look like?
Are you sure its sent as plain text? What does the garbage look like? (cop
and paste the first few lines here - 2 or 3 should be sufficient.

-
Diane Poremsky [MVP - Outlook
Outlook Tips: http://www.outlook-tips.net


Outlook Tips by email
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange
mailto:[email protected]

Poll: What version of Outlook do you use
http://forums.slipstick.com/showthread.php?t=27072

I believe it to be plain text, ... it almost looks encrypted.
I believe it to be plain text, ... it almost looks encrypted. Here is par
of the message and the header

MIME-version: 1.
Content-type: text/html; charset=ISO-8859-
Content-transfer-encoding: base6
Original-recipient: rfc822;[email protected]

PHA+Jm5ic3A7VHdhcyB0aGUgbmlnaHQgYmVmb3JlIENocmlzdG1hcyw8YnIgLz4NCkFuZCB
PHA+bGw

dGhyb3VnaCB0aGUgaG91c2UsPGJyIC8+DQpOb3QgYSBjcmVhdHVyZSB3YXMgc3RpcnJpbmc
dGhyb3VnaCB0aGUgaG91c2UsPGJyIC8+PGJ

IC8+DQpub3QgZXZlbiBhIG1vdXNlLi4uLi48YnIgLz4NCjxiciAvPg0KQW5kIGhlcmUgSSZ
IC8+YnN

O3NpdCByZWFkeSBmb3IgYmVkLDxiciAvPg0KV2l0aCB2aXNpb25zIG9mIEthdHMgYXRobGV0ZXM

PGJyIC8+DQpEYW5jaW5nIGluIG15IGhlYWQgOik8L3A+DQo8cD5CZWZvcmUgSSBnbyB0byB
PGJyIC8+DQpEYW5jaW5nIGluIG15IGhlYWQgOik8L3A+bGV

:

Kurt;111466 Wrote:Clearly not plain text.
Kurt;111466 Wrote

Clearly not plain text. The header is explicit: this is an HTM
message encoded using BASE64 by the sender. The usual cause of Outloo
not rendering the HTML is configuring an antivirus package to sca
incoming messages. If you have done this, completely uninstall your A
program and reinstall it without the mail scanner. You will be just a
safe and the AV program will not interfere

-
Brian Tillma

Brian Tillman [MVP-Outlook

-
http://forums.slipstick.com

That says its not text - it is HTML that is encoded using base64.
That says its not text - it is HTML that is encoded using base64

plain text would say something like this
Content-Type: text/plain; charset="US-ASCII
Content-Transfer-Encoding: 7bi

Something is corrupting the message - usual cause is antivirus scanning a
Brian suggests. Identifying the problem and correcting it will only apply
to future messages, not existing ones.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072

OK, thanks. That's why I included part of the header info.
OK, thanks. That's why I included part of the header info. The wierd thing
is that only messages from one specific sender are being affected. Every
other message is fine with the AV software enabled.

:

I completely removed the AV software and the issue still exists.
I completely removed the AV software and the issue still exists. received 5
more emails from this specific sender and all are unreadable. This machine
is a new install with Vista Business (SP2) and O2K3. Only a few other apps
have been loaded at this point. Any other suggestions? Switch back to XP
maybe?

:


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