*****PLEASE HELP ****** Outlook 2007 Hangs Boot

[Todd]

I just did a clean install of Windows Vista Ultimate 64-bit (Works Great) but
when I Installed MS Office 2007 it worked great for a few days, now when ever
i start Outlook it hangs up and i get this Dialog box "Config Outlook
accounts " in the upper left corner, also the round swerling circle Blue or
Green and thats all i get. All of the other Office programs seem to work
fine, If I start Outlook in safe mode it seems like its opening for the first
time every time?? It looks like none of my view setting stay the same, If i
go to disabled Items there is nothing listed, Still does not work!
I've also tried to uninstall the office program all to gether with
Instructions from MS @ http://support.microsoft.com/kb/928218 then did a
clean install of Offfice 2007 And still the same problem...... PLEASE HELP
Todd

 

[Brian Tillman]

I just did a clean install of Windows Vista Ultimate 64-bit (Works
Great) but when I Installed MS Office 2007 it worked great for a few
days, now when ever i start Outlook it hangs up and i get this Dialog
box "Config Outlook accounts " in the upper left corner, also the
round swerling circle Blue or Green and thats all i get.

Configure a new mail profile with Control Panel's Mail applet. You'll need
to enable viewing of the 32 bit Control Panel.

 

[Todd]

Hey Brian,
The wierdest thing, I cant find a mail icon under Control pannel, is this
becuase of 64-bit Vista ? I searched mail profile and cant find anything?

 

[Todd]

Sorry Brian,
(Maybe I should be drug tested)

I found it and also i setup a new profile then deleted the old profile and
then rebooted... Still the same problem, So far i have uninstalled Office
2007 then reinstalled it, Created a new profile, all on top of a clean
install of Vista Ultimate 64-bit, all other programs work fine, Photoshop
CS3, Quicken 2007, and all the other office programs work fine???

Thanks so much for your help and FAST response

 

[Brian Tillman]

I found it and also i setup a new profile then deleted the old
profile and then rebooted... Still the same problem, So far i have
uninstalled Office 2007 then reinstalled it, Created a new profile,
all on top of a clean install of Vista Ultimate 64-bit, all other
programs work fine, Photoshop CS3, Quicken 2007, and all the other
office programs work fine???

While creating a new profile should have addressed this as well, try
deleting the hidden file
%AppData%\Microsoft\Outlook\{yourprofile}.srs, where "{yourprofile}" is the
name of your mail profile.

As far as you can tell, all of your accounts are configured properly,
correct? Does the Test button for those accounts produce clean results?

 

[Todd]

Hi Brian,
When I set up my new profile I called it NewOutlook, So when I went into
%AppData%\Microsoft\Outlook There were The old Files (Outlook.NK2,
Outlook.srs) I deleted both of these and i still have (NewOutlook.NK2,
NewOutlook.srs) Then I rebooted and still the same problem????

I did go into account setup and test my mail settings and they work fine,
Also everything in outlook seems to work ok in safe mode, I can send and
recieve mail just fine,

Again Thank You so MuchFor Your Help, and your FAST response

Todd

 

[Brian Tillman]

When I set up my new profile I called it NewOutlook, So when I went
into %AppData%\Microsoft\Outlook There were The old Files
(Outlook.NK2, Outlook.srs) I deleted both of these and i still have
(NewOutlook.NK2, NewOutlook.srs) Then I rebooted and still the same
problem????

I did go into account setup and test my mail settings and they work
fine, Also everything in outlook seems to work ok in safe mode, I can
send and recieve mail just fine,

Since it starts in safe mode, that indicates you might have an add-in
causing the problem. DIsable all add-ins, stop and restart Outlook, then
start enabling them one at a time and testing with each new enablement. If
the problem recurs, you'll have your culprit, since it likey will be the
most recently enabled add-in.

 

[Todd]

Hi Brian,
OK today I completely deleted all add-in's in Outlook 2007, then did a full
reboot, Still not working???? what else do you think i can try? I really
appriciate your help.

Thank You,
Todd

 

[Brian Tillman]

OK today I completely deleted all add-in's in Outlook 2007, then did
a full reboot, Still not working???? what else do you think i can
try? I really appriciate your help.

Alas, I've run out of ideas. Perhaps someone else will be able to add a
thought.

 

[Todd]

Brian,

Thank you for your help anyway..... I'm surre I'll get it figured out

 

[Brian Tillman]

Thank you for your help anyway..... I'm surre I'll get it figured out

When you do, post the solution.

 

[Todd]

OK Will do..




--
Thank You

When you do, post the solution.

 

[Todd]

I never fixed the problem, Im not sure what the store file is, Is that the
PST file? I did do a Manual uninstall per microsoft instructions, will that
delete the store file? also i did do a full scan of my new harddrive and no
errors were reported.

Until then, I will continue to use Outlook in "Safe Mode"

Any help would be GREATLY appriciated

Thanks Todd

 

[Castell]

Yes PST is the mail store file. PST stands for Personal STore.

I would create a new PST (File, New, Outlook Data File), manually copy your
emails folder by folder to the new PST file then remove the old PST file.

I never fixed the problem, Im not sure what the store file is, Is that the
PST file? I did do a Manual uninstall per microsoft instructions, will
that
delete the store file? also i did do a full scan of my new harddrive and
no
errors were reported.

Until then, I will continue to use Outlook in "Safe Mode"

Any help would be GREATLY appriciated

Thanks Todd

 

[Todd]

Thank You Castell

I just created a new Data File and manualy transfered all my data, then
deleted the old file then rebooted and it still hangs on opening up outlook,
It will only run in safe mode????????

Thanks for the info I really appriciate all the help I can get!

Todd

 

[Brian Tillman]

Yes PST is the mail store file. PST stands for Personal STore.

I would create a new PST (File, New, Outlook Data File), manually
copy your emails folder by folder to the new PST file then remove the
old PST file.

That's not likely to help.

 

[Gordon]

It SHOULD delete the pst

Uninstalling Outlook does NOT delete any data files......

 

[Russ Valentine [MVP-Outlook]]

Not possible. In no version of Outlook has uninstalling ever removed any
data. Even the profile and all its settings remain.

 

[Brian Tillman]

Instead of that answer, can you say something that may help?

Things like new mail profiles or deleting the outcmd.dat and extend.dat
files are more likely to help Outlook hanging at startup.

 

[Brian Tillman]

Sorry I may be wrong there. I have uninstalled and had the PSTs go on
machines before but I honestly cant remember which versions of
Outlook they were excepting my own machine that had Outlook 2002 on
it once.

Highly unlikely.