Possible problem receiving email in Outlook 2007

G

Gil

Hi everyone,

I belong to a college that has their own email system. They have
limited "features" associated with their system; however, I'm able to
have my student emails not only going to the inbox at the college, but
also my Outlook 2007 (non-college) email address.

What I'm hoping to do is take my emails (the one's I want to save) from
folders within the school's email system and forward them to my Outlook
address.

I tried to forward emails, but it changes the email message and
attachment (if there is one) to an .eml attachment. I don't receive it
in Outlook, but get a message kicked back to me in my college email
inbox. Here is the message:

===============================
This message has been rejected because it has a potentially executable
attachment "Attachment Re: Graded Millennium Project & Final
Grade.eml"
This form of attachment has been used by recent viruses or other
malware.
If you meant to send this file then please package it up as a zip file
and
resend it.
===============================

I contacted the college and this was their response:

===============================
The error you are receiving when you try to forward .eml files could be
caused by the receiving email provider or the software you use to access
your email if you use a 3rd party vendor like Outlook to access your
messages. This is not a message that is generated by our email system.
===============================

The negative to using reply for messages with attachments is that I
have to save the attachment to my desktop, then re-attach it to the
replied message. I gave it a try on several messages and they are not
being received in Outlook either. I also did not receive anything back
in my student account.

I checked Outlook for some obvious settings, like are the messages
going to the Junk or Delete folders. They are not. I checked rules since
I have some set up in Outlook - this was not the problem. I checked my
Blocked Senders list and my student email address was not there. I
checked my Safe Senders and Safe Recipients lists and my student email
address was there.

I went back to my student email account and sent a new message - with
no attachments. That didn't even go through.

I checked my student Outbox and all the emails are listed.

Has this ever worked before? Yes, 6-8 months ago. The messages I
forwarded had the same error; the replied messages, even with an
attachment, were received in Outlook; and new messages were received in
Outlook.

What's changed? Unknown. I may have gotten some MS updates along the
way for Outlook. I also took a class at college for Outlook, but even
the few settings changes we made were changed back at the end of the
class. The instructor had an outprocessing procedure.

Any suggestions on this? Do you think it's an Outlook or ISP issue?

Thanks
Gil
 
D

Diane Poremsky [MVP]

Are you scanning email with an antivirus scanner? It could be causing
problems, although it shouldn't send a bounce message - that typically comes
from an ISP scanning mail as it arrives on their server. Who is your mail
provider? I know a few do scan for viruses and will drop messages containing
certain file types, although not EML.

I'd set up a gmail account and send a test message - does it arrive intact?
Test it with a message to both addresses - do both accounts get the message?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072
 
G

Gil

Thanks for your reply Diane.

I've been playing around with this problem, using your suggestions.
Here is what I have to reply to you.

My anti-virus software is Symantec Endpoint Protection: version
11.0.4000.2295 and it is set up to scan emails.

My ISP is TDS in Madison, Wisconsin.

I currently have two Yahoo accounts and one Gmail account, in addition
to several in my Outlook 2007.

I tested, using the forward option, sending from my school account to
both Yahoo accounts, the Gmail account and one in Outlook. None were
received.
I then tested the same using the reply option - again, none were
received.
Further tests were using the forward, reply and new options to one
yahoo account and then my Outlook account. Again, none were received.
Finally, I sent a test message from my school's account to my school's
account and I received it.

As mentioned before, all these emails show up in my school accounts
Outbox. I checked the settings in this email account, even though I
haven't changed anything recently, and all appeared normal.

I'm fairly certain this "problem" has nothing to do with Outlook,
Yahoo, Gmail or my ISP. Do you concur?

I'll contact my school again, but I do welcome any feedback or
suggestions you may have.

Thanks

Gil
 
D

Diane Poremsky [MVP]

G

Gil

Diane,

About 20 minutes ago I sent emails to two Yahoo accounts, one Gmail
account, an Outlook account and my work account. I just checked all
inboxes and not one received my message, which was simply "Test". No
eml file or attachment.

Weird, huh?

Gil



'Diane Poremsky [MVP said:
;106711']Do any messages get off the school's mail server to outside
addresses?
Endpoint could be blocking the eml attachments but other messages
should get
through.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072
 
D

Diane Poremsky [MVP]

Very weird. While short messages are often tagged as spam, they should at
least be in gmail (I send short test messages to gmail often).

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


Gil said:
Diane,

About 20 minutes ago I sent emails to two Yahoo accounts, one Gmail
account, an Outlook account and my work account. I just checked all
inboxes and not one received my message, which was simply "Test". No
eml file or attachment.

Weird, huh?

Gil



'Diane Poremsky [MVP said:
;106711']Do any messages get off the school's mail server to outside
addresses?
Endpoint could be blocking the eml attachments but other messages
should get
through.

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072
 

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