R
Rudy W
Here's the scenerio..
Currently with our support ticketing system, we have a
script that sends an email to users on the network asking
them to complete a survey. In the email is a link to a
custom form located on the network. What we would like to
do is ammend the link in some way so that the ticket ID
could populate into a custom field in the form.
For example, John has his ticket closed so he receives an
email saying "ticket XX1234 has been closed, click on the
link below to complete a
survey.....\\server\folder\folder\survey.oft"
Is it possible to ammend the path with the ticket ID so
that number populates a field on the form? We can format
the request message anyway we need to add autotext to the
path, so we can set the path and any other
characters/text.
Example (I know this isn't the right syntax, but just an
example)
\\server\folder\folder\survey.oft,XX1234
Currently with our support ticketing system, we have a
script that sends an email to users on the network asking
them to complete a survey. In the email is a link to a
custom form located on the network. What we would like to
do is ammend the link in some way so that the ticket ID
could populate into a custom field in the form.
For example, John has his ticket closed so he receives an
email saying "ticket XX1234 has been closed, click on the
link below to complete a
survey.....\\server\folder\folder\survey.oft"
Is it possible to ammend the path with the ticket ID so
that number populates a field on the form? We can format
the request message anyway we need to add autotext to the
path, so we can set the path and any other
characters/text.
Example (I know this isn't the right syntax, but just an
example)
\\server\folder\folder\survey.oft,XX1234