PowerPoint 2002 crashes

[Lori]

Hello,
A year ago I bought the Students and Teachers edition
of Office xp to replace Office 97 on my laptop running
Windows Me. I kept Access 97 during installation. Word
and Excel have run properly (though Word has been a bit
unstable), but PowerPoint 2002 crashes when I try to start
the program. It has never worked and always gives the
error message 'invalid instruction in module KRNL386.exe
at 0002:00002bde' which sounds to me more of an OS error
than an Office one. I have uninstalled and reinstalled
the program, downloaded all updates from the Microsoft
website, run a full virus scan, and installed an Adobe
Acrobat update to repair a known Office instability. Can
anyone suggest other things I can try?

Thanks,
Lori

 

[Shyam Pillai]

Lori,
Does it crash if you remove the Acrobat add-in?

Regards
Shyam Pillai

 

[Lori]

Shyam,
Yes. It crashed before I added the Acrobat add-in and
under all other known circumstances.

Lori

 

[Echo S]

Any chance it's an HP laptop, Lori?
http://support.microsoft.com/?scid=kb;EN-US;Q304555

 

[Lori]

Yes, it is one of those models listed in the website you
referenced. I have installed the new driver and
PowerPoint now runs nicely. Thank you very much.

Lori

-----Original Message-----
Any chance it's an HP laptop, Lori?
http://support.microsoft.com/?scid=kb;EN-US;Q304555

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Shyam,
Yes. It crashed before I added the Acrobat add-in and
under all other known circumstances.

Lori

.