Word 2013 keep crashing with ntdll.dll

[NoMoreHugs]

Hello,
I have issue with Word 2013 and keep crashing.
(OS Windows 7 x64 / Office 2013 x86)

Error I get in Event log:
Faulting application name: WINWORD.EXE, version: 15.0.4569.1504, time stamp: 0x52c5eccd
Faulting module name: ntdll.dll, version: 6.1.7601.23572, time stamp: 0x57fd02d3
Exception code: 0xc0000005
Fault offset: 0x00075932
Faulting process id: 0x162c
Faulting application start time: 0x01d276154aad4279
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 889ecfd5-e208-11e6-8e5e-507b9db8cd12

----

I tried:
- Starting in Safe Mode, again not open Word 2013

- Repairing of MS Office via Contron Panel
- Microsoft Office Configuration Analyzer Tool (OffCAT) don`t find errors
- Remove MS office with option 2(https://support.office.com/en-us/ar...rom-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8) and install again.

Last installed software was Acrobat Reader DC, and it has Windows update from last month and I update them.

I tried all of this things and still crash.

Outlook is also crashing but with MSVCR100.dll(I will start a new topic for it - https://www.office-forums.com/threads/outlook-2013-keep-crashing-with-msvcr100-dll.2349839/ ). Excel, PowerPoint And Skype for Business are working.

 

[macropod]

Try running the System File Checker from an elevated command prompt, with the command line:
sfc /scannow

 

[NoMoreHugs]

macropod thanks for the idea but it`s okey:

C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
C:\Windows\system32>​

 

[macropod]

Cross-posted at: https://answers.microsoft.com/en-us...ntdlldll/8fa27c18-fb5c-4aaa-b178-bc1186f06b5d
For cross-posting etiquette, please read: http://www.excelguru.ca/content.php?184
In this case, your failure to notify both forums of the cross-posts has resulted in someone wasting time suggesting something that's already been suggested elsewhere...

 

[macropod]

This is not actually a Microsoft Office problem; it just happens to occur when you run Outlook (msvcr100.dll) or Word (ntdll.dll). msvcr100.dll is part of the Microsoft Visual C++ libraries, which numerous applications use. ntdll.dll is a core Windows API file. The fact both are causing problems suggests you've recently installed some incompatible software or a faulty update (e.g. for a display/printer driver, etc.). Doing a System Restore to a date before the problem began should resolve the issue.

 

[NoMoreHugs]

I`m sorry for cross-posting, I will inform every forum that I posted about it now.

I install office 2016 and it`s working fine now. I install the new version because the person that use the PC is not okey using LibeOffice and Thunderbird for some days.

I will ask him if he install something else other than Acrobat Reader DC (that I see was last updated).