powerpoint 2002 crashing

[Carolyn Bromley]

Hope someone can help

We are using Powerpoint 2002 sp3 with all updates and since end of last week
this has been crashing. This was a network install and was working fine
before.

When powerpoint crashes it saves a tmp file but does not offer any document
recovery with these like for example excel or word does. The user claims
that he has been saving and when it has crashed today it has reverted right
back to the original presentation and all saves lost ?

We are experiencing problems with our file server at the moment and the user
has copied his ppt onto his hard drive. However the default path in options
was a server location ?

My own copy of the same version is also now crashing and will not open ? THe
install file is on a different network drive and not on the problem server ?

Any ideas please !?? Should I switch off fast saves ?

Thanks in advance.

 

[John Wilson]

You should definitely switch off "fast save"! It often leads to corruption
and nearly always to bloated files. Even if its not the problem this time it
should be off
--

Did that answer the question / help?
_____________________________
John Wilson
Microsoft Certified Office Specialist
http://www.technologytrish.co.uk/ppttipshome.html

 

[John Wilson]

Also this may help -
http://www.rdpslides.com/pptfaq/#name_PowerPoint_Crashes_Without_Error_Message
--

Did that answer the question / help?
_____________________________
John Wilson
Microsoft Certified Office Specialist
http://www.technologytrish.co.uk/ppttipshome.html

 

[Austin Myers]

Carolyn,

I ahte to say it but saving presentations to a sever is an invitation to
problems. :-( Recommend to your users that they save presentations to the
local hard drive and then copy them to the server.



Austin Myers
MS PowerPoint MVP Team

Provider of PFCMedia http://www.pfcmedia.com

 

[Carolyn Bromley]

Thanks for the links and advice, seems much better with fast saves off
however still not sure why document recovery pane does not offered you
receovered files in powerpoint like it does in word or excel. Cannot see any
use for the tmp files it generates ?

 

[Carolyn Bromley]

Thanks for the advice - what is strange is that the user s problems seemed
to worsen working on his hard drive as he disconnected due to server issues
!!

Fast saves are off now and seems much better.