Powerpoint 2008 crashes upon launching, have done all upgrades

D

dac

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

I recently upgraded to version 12.2.1 on my G5, this was done Friday August 21st. When I launch 2008, it crashes almost immediately, I have dowloaded service packs 1&2 as well. Attached is the error message, it states that I am only operating on version 12.2.0, even though I downloaded 12.2.1. I have already uninstalled Powerpoint 2008 and reloaded several times, please help, thank you.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-08-24 14:42:14 -0400
Application Name: Microsoft PowerPoint
Application Bundle ID: com.microsoft.Powerpoint
Application Signature: PPT3
Application Version: 12.2.0.090605
Crashed Module Name: Foundation
Crashed Module Version: unknown
Crashed Module Offset: 0x000260e0
Blame Module Name: Foundation
Blame Module Version: unknown
Blame Module Offset: 0x000260e0
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x92be70e0 in __NSAddExceptionHandlerForLock + 0x00000134 (Foundation + 0x000260e0)
# 2 0x92be6fcc in __NSAddExceptionHandlerForLock + 0x00000020 (Foundation + 0x00025fcc)
# 3 0x937bfde8 in -[NSViewHierarchyLock lockForWriting] + 0x00000200 (AppKit + 0x00035de8)
# 4 0x9382d4b4 in -[NSWindow dealloc] + 0x000001D8 (AppKit + 0x000a34b4)
# 5 0x01490ee4 in _McpCreateNSCursor + 0x00000064 (MicrosoftComponentPlugin + 0x0018bee4)
# 6 0x02149f14 in Art::ShapeDragElement::GetGelEffect(Ofc::TSharedPtr<Art::View>, Art::MouseMessage const&) const + 0x000014E0 (OfficeArt + 0x00141f14)
# 7 0x0214a240 in Art::Cursor::Set(Art::Cursor::CursorID) + 0x00000118 (OfficeArt + 0x00142240)
# 8 0x0038b590 in __mh_execute_header + 0x0038A590 (Microsoft PowerPoint + 0x0038a590)
# 9 0x00383d74 in __mh_execute_header + 0x00382D74 (Microsoft PowerPoint + 0x00382d74)
# 10 0x0046ff38 in __mh_execute_header + 0x0046EF38 (Microsoft PowerPoint + 0x0046ef38)
# 11 0x0002341c in __mh_execute_header + 0x0002241C (Microsoft PowerPoint + 0x0002241c)
# 12 0x00492b90 in __mh_execute_header + 0x00491B90 (Microsoft PowerPoint + 0x00491b90)
# 13 0x00043554 in __mh_execute_header + 0x00042554 (Microsoft PowerPoint + 0x00042554)
# 14 0x013b693c in MHIView::HandleEvent(OpaqueEventHandlerCallRef*, MEvent&) + 0x000012F4 (MicrosoftComponentPlugin + 0x000b193c)
# 15 0x013b48a8 in MHIView::GetMHIView(OpaqueControlRef*) + 0x0000011C (MicrosoftComponentPlugin + 0x000af8a8)
# 16 0x013ac7cc in MEventHandler::FRemoveHandler(unsigned long, unsigned long) + 0x00000230 (MicrosoftComponentPlugin + 0x000a77cc)
# 17 0x932ac930 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x000002B0 (HIToolbox + 0x00007930)
# 18 0x932ac088 in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000170 (HIToolbox + 0x00007088)
# 19 0x932b2e8c in _SendEventToEventTarget + 0x00000024 (HIToolbox + 0x0000de8c)
# 20 0x01421730 in _UnregisterHIViewForMouseMoveEvents + 0x000003B8 (MicrosoftComponentPlugin + 0x0011c730)
# 21 0x01422064 in _UnregisterHIViewForMouseMoveEvents + 0x00000CEC (MicrosoftComponentPlugin + 0x0011d064)
# 22 0x013ac7cc in MEventHandler::FRemoveHandler(unsigned long, unsigned long) + 0x00000230 (MicrosoftComponentPlugin + 0x000a77cc)
# 23 0x932ac930 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x000002B0 (HIToolbox + 0x00007930)
# 24 0x932ac088 in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000170 (HIToolbox + 0x00007088)
# 25 0x932b2e8c in _SendEventToEventTarget + 0x00000024 (HIToolbox + 0x0000de8c)
# 26 0x9333f22c in HandleMouseEventForWindow(OpaqueWindowPtr*, OpaqueEventRef*, unsigned short) + 0x000000E8 (HIToolbox + 0x0009a22c)
# 27 0x934a23e4 in HandleMouseEvent(OpaqueEventRef*) + 0x0000016C (HIToolbox + 0x001fd3e4)
# 28 0x932b31f8 in ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00
 
C

CyberTaz

The 12.2.1 update did not directly modify any of the apps, so their version
numbers did not change. Launch one of the other apps, take a look in the
app's menu at the About____ screen & you should see 12.2.0 indicated as the
version plus 12.2.1 shown as most recent update.

Have you repaired disk permissions & restarted since applying the updates?
That may correct the problem.

--
HTH |:>)
Bob Jones
Office:Mac MVP

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

I recently upgraded to version 12.2.1 on my G5, this was done Friday
August 21st. When I launch 2008, it crashes almost immediately, I have
dowloaded service packs 1&2 as well. Attached is the error message, it
states that I am only operating on version 12.2.0, even though I
downloaded 12.2.1. I have already uninstalled Powerpoint 2008 and reloaded
several times, please help, thank you.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-08-24 14:42:14 -0400
Application Name: Microsoft PowerPoint
Application Bundle ID: com.microsoft.Powerpoint
Application Signature: PPT3
Application Version: 12.2.0.090605
Crashed Module Name: Foundation
Crashed Module Version: unknown
Crashed Module Offset: 0x000260e0
Blame Module Name: Foundation
Blame Module Version: unknown
Blame Module Offset: 0x000260e0
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x92be70e0 in __NSAddExceptionHandlerForLock + 0x00000134 (Foundation
+ 0x000260e0)
# 2 0x92be6fcc in __NSAddExceptionHandlerForLock + 0x00000020 (Foundation
+ 0x00025fcc)
# 3 0x937bfde8 in -[NSViewHierarchyLock lockForWriting] + 0x00000200
(AppKit + 0x00035de8)
# 4 0x9382d4b4 in -[NSWindow dealloc] + 0x000001D8 (AppKit + 0x000a34b4)
# 5 0x01490ee4 in _McpCreateNSCursor + 0x00000064
(MicrosoftComponentPlugin + 0x0018bee4)
# 6 0x02149f14 in
Art::ShapeDragElement::GetGelEffect(Ofc::TSharedPtr<Art::View>,
Art::MouseMessage const&) const + 0x000014E0 (OfficeArt + 0x00141f14)
# 7 0x0214a240 in Art::Cursor::Set(Art::Cursor::CursorID) + 0x00000118
(OfficeArt + 0x00142240)
# 8 0x0038b590 in __mh_execute_header + 0x0038A590 (Microsoft PowerPoint +
0x0038a590)
# 9 0x00383d74 in __mh_execute_header + 0x00382D74 (Microsoft PowerPoint +
0x00382d74)
# 10 0x0046ff38 in __mh_execute_header + 0x0046EF38 (Microsoft PowerPoint
+ 0x0046ef38)
# 11 0x0002341c in __mh_execute_header + 0x0002241C (Microsoft PowerPoint
+ 0x0002241c)
# 12 0x00492b90 in __mh_execute_header + 0x00491B90 (Microsoft PowerPoint
+ 0x00491b90)
# 13 0x00043554 in __mh_execute_header + 0x00042554 (Microsoft PowerPoint
+ 0x00042554)
# 14 0x013b693c in MHIView::HandleEvent(OpaqueEventHandlerCallRef*,
MEvent&) + 0x000012F4 (MicrosoftComponentPlugin + 0x000b193c)
# 15 0x013b48a8 in MHIView::GetMHIView(OpaqueControlRef*) + 0x0000011C
(MicrosoftComponentPlugin + 0x000af8a8)
# 16 0x013ac7cc in MEventHandler::FRemoveHandler(unsigned long, unsigned
long) + 0x00000230 (MicrosoftComponentPlugin + 0x000a77cc)
# 17 0x932ac930 in DispatchEventToHandlers(EventTargetRec*,
OpaqueEventRef*, HandlerCallRec*) + 0x000002B0 (HIToolbox + 0x00007930)
# 18 0x932ac088 in SendEventToEventTargetInternal(OpaqueEventRef*,
OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000170 (HIToolbox +
0x00007088)
# 19 0x932b2e8c in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x0000de8c)
# 20 0x01421730 in _UnregisterHIViewForMouseMoveEvents + 0x000003B8
(MicrosoftComponentPlugin + 0x0011c730)
# 21 0x01422064 in _UnregisterHIViewForMouseMoveEvents + 0x00000CEC
(MicrosoftComponentPlugin + 0x0011d064)
# 22 0x013ac7cc in MEventHandler::FRemoveHandler(unsigned long, unsigned
long) + 0x00000230 (MicrosoftComponentPlugin + 0x000a77cc)
# 23 0x932ac930 in DispatchEventToHandlers(EventTargetRec*,
OpaqueEventRef*, HandlerCallRec*) + 0x000002B0 (HIToolbox + 0x00007930)
# 24 0x932ac088 in SendEventToEventTargetInternal(OpaqueEventRef*,
OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000170 (HIToolbox +
0x00007088)
# 25 0x932b2e8c in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x0000de8c)
# 26 0x9333f22c in HandleMouseEventForWindow(OpaqueWindowPtr*,
OpaqueEventRef*, unsigned short) + 0x000000E8 (HIToolbox + 0x0009a22c)
# 27 0x934a23e4 in HandleMouseEvent(OpaqueEventRef*) + 0x0000016C
(HIToolbox + 0x001fd3e4)
# 28 0x932b31f8 in
ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*,
void*) + 0x00
Click to expand...
 
C

codywilliams

If all else fails, you could uninstall and reinstall the software providing that you have the CD and product key.
The 12.2.1 update did not directly modify any of the apps, so their version
numbers did not change. Launch one of the other apps, take a look in the
app's menu at the About____ screen & you should see 12.2.0 indicated as the
version plus 12.2.1 shown as most recent update.

Have you repaired disk permissions & restarted since applying the updates?
That may correct the problem.

--
HTH |:>)
Bob Jones
Office:Mac MVP

wrote in message
Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

I recently upgraded to version 12.2.1 on my G5, this was done Friday
August 21st. When I launch 2008, it crashes almost immediately, I have
dowloaded service packs 1&2 as well. Attached is the error message, it
states that I am only operating on version 12.2.0, even though I
downloaded 12.2.1. I have already uninstalled Powerpoint 2008 and reloaded
several times, please help, thank you.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-08-24 14:42:14 -0400
Application Name: Microsoft PowerPoint
Application Bundle ID: com.microsoft.Powerpoint
Application Signature: PPT3
Application Version: 12.2.0.090605
Crashed Module Name: Foundation
Crashed Module Version: unknown
Crashed Module Offset: 0x000260e0
Blame Module Name: Foundation
Blame Module Version: unknown
Blame Module Offset: 0x000260e0
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x92be70e0 in __NSAddExceptionHandlerForLock + 0x00000134 (Foundation
+ 0x000260e0)
# 2 0x92be6fcc in __NSAddExceptionHandlerForLock + 0x00000020 (Foundation
+ 0x00025fcc)
# 3 0x937bfde8 in -[NSViewHierarchyLock lockForWriting] + 0x00000200
(AppKit + 0x00035de8)
# 4 0x9382d4b4 in -[NSWindow dealloc] + 0x000001D8 (AppKit + 0x000a34b4)
# 5 0x01490ee4 in _McpCreateNSCursor + 0x00000064
(MicrosoftComponentPlugin + 0x0018bee4)
# 6 0x02149f14 in
Art::ShapeDragElement::GetGelEffect(Ofc::TSharedPtr,
Art::MouseMessage const&) const + 0x000014E0 (OfficeArt + 0x00141f14)
# 7 0x0214a240 in Art::Cursor::Set(Art::Cursor::CursorID) + 0x00000118
(OfficeArt + 0x00142240)
# 8 0x0038b590 in __mh_execute_header + 0x0038A590 (Microsoft PowerPoint +
0x0038a590)
# 9 0x00383d74 in __mh_execute_header + 0x00382D74 (Microsoft PowerPoint +
0x00382d74)
# 10 0x0046ff38 in __mh_execute_header + 0x0046EF38 (Microsoft PowerPoint
+ 0x0046ef38)
# 11 0x0002341c in __mh_execute_header + 0x0002241C (Microsoft PowerPoint
+ 0x0002241c)
# 12 0x00492b90 in __mh_execute_header + 0x00491B90 (Microsoft PowerPoint
+ 0x00491b90)
# 13 0x00043554 in __mh_execute_header + 0x00042554 (Microsoft PowerPoint
+ 0x00042554)
# 14 0x013b693c in MHIView::HandleEvent(OpaqueEventHandlerCallRef*,
MEvent&) + 0x000012F4 (MicrosoftComponentPlugin + 0x000b193c)
# 15 0x013b48a8 in MHIView::GetMHIView(OpaqueControlRef*) + 0x0000011C
(MicrosoftComponentPlugin + 0x000af8a8)
# 16 0x013ac7cc in MEventHandler::FRemoveHandler(unsigned long, unsigned
long) + 0x00000230 (MicrosoftComponentPlugin + 0x000a77cc)
# 17 0x932ac930 in DispatchEventToHandlers(EventTargetRec*,
OpaqueEventRef*, HandlerCallRec*) + 0x000002B0 (HIToolbox + 0x00007930)
# 18 0x932ac088 in SendEventToEventTargetInternal(OpaqueEventRef*,
OpaqueEventTargetRef*,
Click to expand...
Click to expand...
 

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