Powerpoint crashes

[donnysl]

I am running Powerpoint 2004 Vsn 11.2. I just updated last night all
of the Office updates.

Now when i try to use customize animation, powerpoint crashes.

Any clues would be apprecaited.

Donny

 

[Jim Gordon MVP]

Hi,

Run Disk Utility and repair permssions. There's a chance that could
help. Please post back whether or not it did.

Thanks.

-Jim

 

[donnysl]

Hi,

That did not seem to fix the problem - I verified and repaired
permissions, and restarted the computer, and reran Powerpoint.
Everything was fine until I attempted the custom animation feature.
Powerpoint then crashed on me.

It may be just my particular Powerpoint file. Is there a way to check
that file for errors?

Thank you for your help.

Donny

 

[Jim Gordon MVP]

OK,

Next step is to make sure Powerpoint is not running.

Go to the User > Library > Preferences folder and find all of the
PowerPoint preference files.
com.microsoft.PowerPoint.plist
Microsoft PowerPoint.box
Look in the Microsoft folder in the Preferences folder for more.

Put the prefs into the trash.
Empty the trash.

Open PowerPoint and try a custom animation.

-Jim

 

[donnysl]

Jim,

Just tried that - it still seemed to not fix the problem.

Any other ideas?

Thanks,
Donny

 

[buck_brown]

To be clear, what exactly are you doing? Launching PPT to a new blank
file, typing text, selecting and then going to Slide Show | Custom
Animation and then you crash? Or are there other steps involved?