PowerPoint shuts down


A

angieq327

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel

Every time I try to play a powerpoint slide show the program shuts down stating that there was an error. I do file a report to apple but have never seen anything that would correct this. Anyone have any ideas what can be done to stop this?
Thanks
Angie
 
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C

CyberTaz

Hi Angie;

Since you don't specify, the first consideration is whether OS X (10.4.11)
and Office (11.5.5) are fully updated. Once the updates are applied run
Apple's Disk Utility - Repair Disk Permissions then restart your Mac. If
that doesn't correct the problem...

Launch PPT while holding the Shift Key. Any better?

Log out then hold the Shift key while you log in then launch PPT. Any
difference?

Is this happening with just one specific file or does it happen with ALL
presentations, including a new one? If one particular file is there a
specific point at which the crash occurs?

Details & specifics are necessary in order to offer any valid suggestions.
 
A

angieq327

Hi Bob,
Sorry about the lack of info. Ok I'm running OS X 10.4.11 and office 2004 and yes they are updated. I ran repair disk permissions and followed all of your instructions. I try to open PP and it just shuts down. I do file a report to Apple, a lot good that does me because of course they don't get back to you with infor to correct the problem.
this happens when I try to open a pp file. I am able to open a new file. I have tried to open several pp files that I have saved on my jump drive but it doesn't open,instead the program just closes.
Thanks for any help
Angie
 
C

CyberTaz

Then try each of these troubleshooting techniques & reply with the results:

1- Log out then hold the Shift key while you log in. Does the problem
persist?

2- Log in as usual but hold Shift while you launch PPT. Any difference?

Regards |:>)
Bob Jones
[MVP] Office:Mac
 
A

angieq327

Ok, Tried that but it still closes down when I try to open a pp file. it's ok to start new. but trying to open an existing file the program closes down. I file a report to apple but of course I don't hear from them. I did the log off while holding the shift key. Same problem
Angie
 
C

CyberTaz

Just to clarify ‹ the suggestion was to log *in* while holding Shift, not
log *off*... Which did you actually do?

How are you attempting to open the files? Double-clicking the file icon?
What happens if you use File> Open from within PPT?

You might also try Control/Right-Clicking one of the file icons in Finder,
select Get Info then select PPT from the Open With list & click the button
for Change All.

HTH |:>)
Bob Jones
[MVP] Office:Mac
 
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K

Kristen

Hi all, I have the exact same problem and it has been happening for months. Try to view a slideshow (any one-even a blank slide) and the whole program crashes. I did some research online and it looks like one of the updates screwed with something and to fix it you need to do some programing, which I am not capable of doing:
Step one: Copy OpenGL.framework from /System/Library/Frameworks to a USB stick, or something similar. Rename the copy to OpenGL.framework.old.

Step two: Copy OpenGL.framework.old to your broken MacBook.

Step three: Reboot in Single User mode.

Step four: /sbin/mount -wu / to get write access to the root volume.

Step five: cd to /System/Library/Frameworks

Step six: mv OpenGL.framework to OpenGL.framework.bak

Step seven: mv OpenGL.framework.new to OpenGL.framework

Step eight: Reboot and pray...

If anyone has a simpler solution I'd be glad to here it because between this powerpoint issue and my endnote not working anymore, I am starting to not like Macs.
 
A

angieq327

Just to clarify � the suggestion was to log *in* while holding Shift, not
log *off*... Which did you actually do?

How are you attempting to open the files? Double-clicking the file icon?
What happens if you use File> Open from within PPT?

You might also try Control/Right-Clicking one of the file icons in Finder,
select Get Info then select PPT from the Open With list & click the button
for Change All.

HTH |:>)
Bob Jones
[MVP] Office:Mac
Yes I did as you suggested. I understand log in, I did it but it still doesn't work. I can't open a pp file. I can start a new file but can't open an "old" one. meaning that I can't open a file that has already been made. so what now? anybody have an answer. I did see what kristen posted but I don't know how to program
 
C

CyberTaz

Before even attempting anything directly in Unix (as per Kristen's post)
there are several other approaches to try. The first step is go to the Apple
Downloads site, retrieve the OS X 10.4.11 Combo Update & apply it -- even
though you're already at that level. The Combos are much more thorough &
complete than what's delivered by way of Software Update:

<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx10411combo
updateintel.html>

Repair Disk Permissions after applying it, then shut the Mac down for a few
minutes. Reply with your results & we'll go from there.

HTH |:>)
Bob Jones
[MVP] Office:Mac
 
S

Scott Johnson

Just installed new OS yesterday, computer is fully updated with combos, yet I have the exact same problem as above. When I start up Powerpoint, it starts opening then quits unexpectedly.

I have tried every fix listed above including repairing disk permissions and removing Office Font Cache 12 and the problem still persists.

Any further suggestions?



CyberTaz wrote:

Before even attempting anything directly in Unix (as per Kristen's post)there
25-Oct-09

Before even attempting anything directly in Unix (as per Kristen's post
there are several other approaches to try. The first step is go to the Appl
Downloads site, retrieve the OS X 10.4.11 Combo Update & apply it -- eve
though you are already at that level. The Combos are much more thorough
complete than what is delivered by way of Software Update

<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx10411comb
updateintel.html

Repair Disk Permissions after applying it, then shut the Mac down for a fe
minutes. Reply with your results & we will go from there

HTH |:>
Bob Jone
[MVP] Office:Ma


On 10/24/09 1:42 PM, in article (e-mail address removed)9absDaxw,

Previous Posts In This Thread:

PowerPoint shuts down
Version: 200
Operating System: Mac OS X 10.4 (Tiger
Processor: Inte

Every time I try to play a powerpoint slide show the program shuts down stating that there was an error. I do file a report to apple but have never seen anything that would correct this. Anyone have any ideas what can be done to stop this
Thank
Angie

Hi Angie;Since you do not specify, the first consideration is whether OS X (10.
Hi Angie

Since you do not specify, the first consideration is whether OS X (10.4.11
and Office (11.5.5) are fully updated. Once the updates are applied ru
Apple's Disk Utility - Repair Disk Permissions then restart your Mac. I
that does not correct the problem..

Launch PPT while holding the Shift Key. Any better

Log out then hold the Shift key while you log in then launch PPT. An
difference

Is this happening with just one specific file or does it happen with AL
presentations, including a new one? If one particular file is there
specific point at which the crash occurs

Details & specifics are necessary in order to offer any valid suggestions

-
Regards |:>
Bob Jone
[MVP] Office:Mac

Hi Bob,Sorry about the lack of info. Ok I am running OS X 10.4.
Hi Bob
Sorry about the lack of info. Ok I am running OS X 10.4.11 and office 2004 and yes they are updated. I ran repair disk permissions and followed all of your instructions. I try to open PP and it just shuts down. I do file a report to Apple, a lot good that does me because of course they do not get back to you with infor to correct the problem
this happens when I try to open a pp file. I am able to open a new file. I have tried to open several pp files that I have saved on my jump drive but it does not open,instead the program just closes
Thanks for any hel
Angie

Then try each of these troubleshooting techniques & reply with the results:1-
Then try each of these troubleshooting techniques & reply with the results

1- Log out then hold the Shift key while you log in. Does the proble
persist

2- Log in as usual but hold Shift while you launch PPT. Any difference

Regards |:>
Bob Jone
[MVP] Office:Ma


On 10/20/09 9:34 AM, in article (e-mail address removed)9absDaxw,

Ok, Tried that but it still closes down when I try to open a pp file.
Ok, Tried that but it still closes down when I try to open a pp file. it is ok to start new. but trying to open an existing file the program closes down. I file a report to apple but of course I do not hear from them. I did the log off while holding the shift key. Same proble
Angie

Just to clarify ?
Just to clarify ? the suggestion was to log *in* while holding Shift, not
log *off*... Which did you actually do?

How are you attempting to open the files? Double-clicking the file icon?
What happens if you use File> Open from within PPT?

You might also try Control/Right-Clicking one of the file icons in Finder,
select Get Info then select PPT from the Open With list & click the button
for Change All.

HTH |:>)
Bob Jones
[MVP] Office:Mac


On 10/22/09 12:10 PM, in article (e-mail address removed)9absDaxw,

Hi all, I have the exact same problem and it has been happening for months.
Hi all, I have the exact same problem and it has been happening for months. Try to view a slideshow (any one-even a blank slide) and the whole program crashes. I did some research online and it looks like one of the updates screwed with something and to fix it you need to do some programing, which I am not capable of doing:
Step one: Copy OpenGL.framework from /System/Library/Frameworks to a USB stick, or something similar. Rename the copy to OpenGL.framework.old.

Step two: Copy OpenGL.framework.old to your broken MacBook.

Step three: Reboot in Single User mode.

Step four: /sbin/mount -wu / to get write access to the root volume.

Step five: cd to /System/Library/Frameworks

Step six: mv OpenGL.framework to OpenGL.framework.bak

Step seven: mv OpenGL.framework.new to OpenGL.framework

Step eight: Reboot and pray...

If anyone has a simpler solution I'd be glad to here it because between this powerpoint issue and my endnote not working anymore, I am starting to not like Macs.

Yes I did as you suggested.
Yes I did as you suggested. I understand log in, I did it but it still does not work. I cannot open a pp file. I can start a new file but cannot open an "old" one. meaning that I cannot open a file that has already been made. so what now? anybody have an answer. I did see what kristen posted but I do not know how to program

Before even attempting anything directly in Unix (as per Kristen's post)there
Before even attempting anything directly in Unix (as per Kristen's post)
there are several other approaches to try. The first step is go to the Apple
Downloads site, retrieve the OS X 10.4.11 Combo Update & apply it -- even
though you are already at that level. The Combos are much more thorough &
complete than what is delivered by way of Software Update:

<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx10411combo
updateintel.html>

Repair Disk Permissions after applying it, then shut the Mac down for a few
minutes. Reply with your results & we will go from there.

HTH |:>)
Bob Jones
[MVP] Office:Mac



On 10/24/09 1:42 PM, in article (e-mail address removed)9absDaxw,


Submitted via EggHeadCafe - Software Developer Portal of Choice
Easy "NO SCRIPT" DataGrid Tooltips in ASP.NET
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C

CyberTaz

Hi Scott;

Please understand that you can't be having the same problem -- you're
running a totally different version of Office on an OS twice removed from
what the OP of this thread is using. Although you may be experiencing
similar *symptoms* the problem itself & its cause are totally different, but
even your symptoms are different. The OP had no problem launching the
program, it's running Slide Show mode which was causing the crash whereas
you're reporting crash on launch -- a completely different matter... Not to
mention that the conversation you're replying in is more than 2 months old.

In order to address your issue it would be better to start fresh. Post a NEW
message & please state actual version numbers for Office & OS X. No offense,
but it's surprising how many believe they are "fully updated" when in fact
they aren't... It's best to be sure :) I believe your problem may stem from
font issues, but it's pointless to pursue that until we rule out updates & a
few other possibilities.

How did you "install new OS yesterday"? What did you upgrade from? Did you
use Apple's Migration Assistant? That's a known offender with regard to many
applications. Are you having similar issues with any other apps?

Regards |:>)
Bob Jones
[MVP] Office:Mac
 
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C

Carmen Dorr

I also have OS 10.4.11 and have the exact same problem. I open pp, and it appears to open for about one second and then immediately shuts down. Can't open files, old or new. So this appears to be a widespread problem. Is anyone at Apple addressing this?




Scott Johnson wrote:

os x 10.6.2
27-Dec-09

Just installed new OS yesterday, computer is fully updated with combos, yet I have the exact same problem as above. When I start up Powerpoint, it starts opening then quits unexpectedly.

I have tried every fix listed above including repairing disk permissions and removing Office Font Cache 12 and the problem still persists.

Any further suggestions?

Previous Posts In This Thread:

PowerPoint shuts down
Version: 200
Operating System: Mac OS X 10.4 (Tiger
Processor: Inte

Every time I try to play a powerpoint slide show the program shuts down stating that there was an error. I do file a report to apple but have never seen anything that would correct this. Anyone have any ideas what can be done to stop this
Thank
Angie

Hi Angie;Since you do not specify, the first consideration is whether OS X (10.
Hi Angie

Since you do not specify, the first consideration is whether OS X (10.4.11
and Office (11.5.5) are fully updated. Once the updates are applied ru
Apple's Disk Utility - Repair Disk Permissions then restart your Mac. I
that does not correct the problem..

Launch PPT while holding the Shift Key. Any better

Log out then hold the Shift key while you log in then launch PPT. An
difference

Is this happening with just one specific file or does it happen with AL
presentations, including a new one? If one particular file is there
specific point at which the crash occurs

Details & specifics are necessary in order to offer any valid suggestions

-
Regards |:>
Bob Jone
[MVP] Office:Mac

Hi Bob,Sorry about the lack of info. Ok I am running OS X 10.4.
Hi Bob
Sorry about the lack of info. Ok I am running OS X 10.4.11 and office 2004 and yes they are updated. I ran repair disk permissions and followed all of your instructions. I try to open PP and it just shuts down. I do file a report to Apple, a lot good that does me because of course they do not get back to you with infor to correct the problem
this happens when I try to open a pp file. I am able to open a new file. I have tried to open several pp files that I have saved on my jump drive but it does not open,instead the program just closes
Thanks for any hel
Angie

Then try each of these troubleshooting techniques & reply with the results:1-
Then try each of these troubleshooting techniques & reply with the results

1- Log out then hold the Shift key while you log in. Does the proble
persist

2- Log in as usual but hold Shift while you launch PPT. Any difference

Regards |:>
Bob Jone
[MVP] Office:Ma


On 10/20/09 9:34 AM, in article (e-mail address removed)9absDaxw,

Ok, Tried that but it still closes down when I try to open a pp file.
Ok, Tried that but it still closes down when I try to open a pp file. it is ok to start new. but trying to open an existing file the program closes down. I file a report to apple but of course I do not hear from them. I did the log off while holding the shift key. Same proble
Angie

Just to clarify ?
Just to clarify ? the suggestion was to log *in* while holding Shift, no
log *off*... Which did you actually do

How are you attempting to open the files? Double-clicking the file icon
What happens if you use File> Open from within PPT

You might also try Control/Right-Clicking one of the file icons in Finder
select Get Info then select PPT from the Open With list & click the butto
for Change All

HTH |:>
Bob Jone
[MVP] Office:Ma

On 10/22/09 12:10 PM, in article (e-mail address removed)9absDaxw,

Hi all, I have the exact same problem and it has been happening for months.
Hi all, I have the exact same problem and it has been happening for months. Try to view a slideshow (any one-even a blank slide) and the whole program crashes. I did some research online and it looks like one of the updates screwed with something and to fix it you need to do some programing, which I am not capable of doing:
Step one: Copy OpenGL.framework from /System/Library/Frameworks to a USB stick, or something similar. Rename the copy to OpenGL.framework.old.

Step two: Copy OpenGL.framework.old to your broken MacBook.

Step three: Reboot in Single User mode.

Step four: /sbin/mount -wu / to get write access to the root volume.

Step five: cd to /System/Library/Frameworks

Step six: mv OpenGL.framework to OpenGL.framework.bak

Step seven: mv OpenGL.framework.new to OpenGL.framework

Step eight: Reboot and pray...

If anyone has a simpler solution I'd be glad to here it because between this powerpoint issue and my endnote not working anymore, I am starting to not like Macs.

Yes I did as you suggested.
Yes I did as you suggested. I understand log in, I did it but it still does not work. I cannot open a pp file. I can start a new file but cannot open an "old" one. meaning that I cannot open a file that has already been made. so what now? anybody have an answer. I did see what kristen posted but I do not know how to program

Before even attempting anything directly in Unix (as per Kristen's post)there
Before even attempting anything directly in Unix (as per Kristen's post)
there are several other approaches to try. The first step is go to the Apple
Downloads site, retrieve the OS X 10.4.11 Combo Update & apply it -- even
though you are already at that level. The Combos are much more thorough &
complete than what is delivered by way of Software Update:

<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx10411combo
updateintel.html>

Repair Disk Permissions after applying it, then shut the Mac down for a few
minutes. Reply with your results & we will go from there.

HTH |:>)
Bob Jones
[MVP] Office:Mac



On 10/24/09 1:42 PM, in article (e-mail address removed)9absDaxw,

os x 10.6.2
Just installed new OS yesterday, computer is fully updated with combos, yet I have the exact same problem as above. When I start up Powerpoint, it starts opening then quits unexpectedly.

I have tried every fix listed above including repairing disk permissions and removing Office Font Cache 12 and the problem still persists.

Any further suggestions?


Submitted via EggHeadCafe - Software Developer Portal of Choice
ASP.NET NOAA Weather WebService Server Control
http://www.eggheadcafe.com/tutorial...dc-d4988c174263/aspnet-noaa-weather-webs.aspx
 
J

Jim Gordon Mac MVP

Carmen said:
I also have OS 10.4.11 and have the exact same problem. I open pp, and it appears to open for about one second and then immediately shuts down. Can't open files, old or new. So this appears to be a widespread problem. Is anyone at Apple addressing this?




Scott Johnson wrote:

os x 10.6.2
27-Dec-09

Just installed new OS yesterday, computer is fully updated with combos, yet I have the exact same problem as above. When I start up Powerpoint, it starts opening then quits unexpectedly.

I have tried every fix listed above including repairing disk permissions and removing Office Font Cache 12 and the problem still persists.

Any further suggestions?

Previous Posts In This Thread:

PowerPoint shuts down
Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel

Every time I try to play a powerpoint slide show the program shuts down stating that there was an error. I do file a report to apple but have never seen anything that would correct this. Anyone have any ideas what can be done to stop this?
Thanks
Angie

Hi Angie;Since you do not specify, the first consideration is whether OS X (10.
Hi Angie;

Since you do not specify, the first consideration is whether OS X (10.4.11)
and Office (11.5.5) are fully updated. Once the updates are applied run
Apple's Disk Utility - Repair Disk Permissions then restart your Mac. If
that does not correct the problem...

Launch PPT while holding the Shift Key. Any better?

Log out then hold the Shift key while you log in then launch PPT. Any
difference?

Is this happening with just one specific file or does it happen with ALL
presentations, including a new one? If one particular file is there a
specific point at which the crash occurs?

Details& specifics are necessary in order to offer any valid suggestions.

--
Regards |:>)
Bob Jones
[MVP] Office:Mac

Hi Bob,Sorry about the lack of info. Ok I am running OS X 10.4.
Hi Bob,
Sorry about the lack of info. Ok I am running OS X 10.4.11 and office 2004 and yes they are updated. I ran repair disk permissions and followed all of your instructions. I try to open PP and it just shuts down. I do file a report to Apple, a lot good that does me because of course they do not get back to you with infor to correct the problem.
this happens when I try to open a pp file. I am able to open a new file. I have tried to open several pp files that I have saved on my jump drive but it does not open,instead the program just closes.
Thanks for any help
Angie

Then try each of these troubleshooting techniques& reply with the results:1-
Then try each of these troubleshooting techniques& reply with the results:

1- Log out then hold the Shift key while you log in. Does the problem
persist?

2- Log in as usual but hold Shift while you launch PPT. Any difference?

Regards |:>)
Bob Jones
[MVP] Office:Mac



On 10/20/09 9:34 AM, in article (e-mail address removed)9absDaxw,

Ok, Tried that but it still closes down when I try to open a pp file.
Ok, Tried that but it still closes down when I try to open a pp file. it is ok to start new. but trying to open an existing file the program closes down. I file a report to apple but of course I do not hear from them. I did the log off while holding the shift key. Same problem
Angie

Just to clarify ?
Just to clarify ? the suggestion was to log *in* while holding Shift, not
log *off*... Which did you actually do?

How are you attempting to open the files? Double-clicking the file icon?
What happens if you use File> Open from within PPT?

You might also try Control/Right-Clicking one of the file icons in Finder,
select Get Info then select PPT from the Open With list& click the button
for Change All.

HTH |:>)
Bob Jones
[MVP] Office:Mac


On 10/22/09 12:10 PM, in article (e-mail address removed)9absDaxw,

Hi all, I have the exact same problem and it has been happening for months.
Hi all, I have the exact same problem and it has been happening for months. Try to view a slideshow (any one-even a blank slide) and the whole program crashes. I did some research online and it looks like one of the updates screwed with something and to fix it you need to do some programing, which I am not capable of doing:
Step one: Copy OpenGL.framework from /System/Library/Frameworks to a USB stick, or something similar. Rename the copy to OpenGL.framework.old.

Step two: Copy OpenGL.framework.old to your broken MacBook.

Step three: Reboot in Single User mode.

Step four: /sbin/mount -wu / to get write access to the root volume.

Step five: cd to /System/Library/Frameworks

Step six: mv OpenGL.framework to OpenGL.framework.bak

Step seven: mv OpenGL.framework.new to OpenGL.framework

Step eight: Reboot and pray...

If anyone has a simpler solution I'd be glad to here it because between this powerpoint issue and my endnote not working anymore, I am starting to not like Macs.

Yes I did as you suggested.
Yes I did as you suggested. I understand log in, I did it but it still does not work. I cannot open a pp file. I can start a new file but cannot open an "old" one. meaning that I cannot open a file that has already been made. so what now? anybody have an answer. I did see what kristen posted but I do not know how to program

Before even attempting anything directly in Unix (as per Kristen's post)there
Before even attempting anything directly in Unix (as per Kristen's post)
there are several other approaches to try. The first step is go to the Apple
Downloads site, retrieve the OS X 10.4.11 Combo Update& apply it -- even
though you are already at that level. The Combos are much more thorough&
complete than what is delivered by way of Software Update:

<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx10411combo
updateintel.html>

Repair Disk Permissions after applying it, then shut the Mac down for a few
minutes. Reply with your results& we will go from there.

HTH |:>)
Bob Jones
[MVP] Office:Mac



On 10/24/09 1:42 PM, in article (e-mail address removed)9absDaxw,

os x 10.6.2
Just installed new OS yesterday, computer is fully updated with combos, yet I have the exact same problem as above. When I start up Powerpoint, it starts opening then quits unexpectedly.

I have tried every fix listed above including repairing disk permissions and removing Office Font Cache 12 and the problem still persists.

Any further suggestions?


Submitted via EggHeadCafe - Software Developer Portal of Choice
ASP.NET NOAA Weather WebService Server Control
http://www.eggheadcafe.com/tutorial...dc-d4988c174263/aspnet-noaa-weather-webs.aspx

Some questions rather than answers:
Are you running anti-virus software?
Are you running any other software ("haxies") that modify MacOSX behavior?
Have you run any hard drive utilities such as DiskWarrior or Techtools
to make sure the volume is in good working order?

-Jim
 
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D

drkobusvisser

I am experiencing a similar problem, with no obvious solution.
I can work on my PowerPoint presentation in the Word for Mac application, but as soon as I want to view the slides, then it creates a blank screen with the following error message:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2014-01-14 07:12:13 +0000
Application Name: Microsoft PowerPoint
Application Bundle ID: com.microsoft.Powerpoint
Application Signature: PPT3
Application Version: 14.0.0.100825
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0


Thread 0 crashed:

# 1 0xffffffff in ( + 0x00000000)
# 2 0x007ab190 in ( + 0x00000000)
# 3 0x000d1341 in ( + 0x00000000)
# 4 0x000a1a4e in ( + 0x00000000)
# 5 0x0009f5f9 in ( + 0x00000000)
# 6 0x02bec285 in ( + 0x00000000)
# 7 0x903d4eb9 in ( + 0x00000000)
# 8 0x9022864f in ( + 0x00000000)
# 9 0x90227968 in ( + 0x00000000)
# 10 0x902277e0 in ( + 0x00000000)
# 11 0x9025b6a9 in ( + 0x00000000)
# 12 0x90228a95 in ( + 0x00000000)
# 13 0x90227968 in ( + 0x00000000)
# 14 0x9023aaf1 in ( + 0x00000000)
# 15 0x02c296c5 in ( + 0x00000000)
# 16 0x02c26d14 in ( + 0x00000000)
# 17 0x0009f23a in ( + 0x00000000)
# 18 0x0009a61d in ( + 0x00000000)
# 19 0x0009a1b2 in ( + 0x00000000)

X86 Thread State:
eax: 0x7b73000c ebx: 0x7f9ef398 ecx: 0x05fb7f00 edx:0x7ff14ff8
edi: 0x00000000 esi: 0x7f9ef398 ebp: 0xbff68fb8 esp:0xbff68f9c
ss: 0x00000023 eip: 0xffffffff cs: 0x0000001b ds:0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00010202


Thread 1:

# 1 0x9b707992 in ( + 0x00000000)
# 2 0x95d67556 in ( + 0x00000000)

X86 Thread State:
eax: 0x00000171 ebx: 0xb00926a0 ecx: 0xb009267c edx:0x9b707992
edi: 0xb00926a0 esi: 0x95d677dd ebp: 0xb00926f8 esp:0xb009267c
ss: 0x00000023 eip: 0x9b707992 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000286


Thread 2:

# 1 0x9b7020a6 in ( + 0x00000000)
# 2 0x90f807a0 in ( + 0x00000000)
# 3 0x03a9f252 in ( + 0x00000000)
# 4 0x03a9e920 in ( + 0x00000000)
# 5 0x03a9e8ab in ( + 0x00000000)
# 6 0x03a9fe46 in ( + 0x00000000)
# 7 0x919915fb in ( + 0x00000000)
# 8 0x91991485 in ( + 0x00000000)
# 9 0x91996cf2 in ( + 0x00000000)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x0000007d ecx: 0xb0218a6c edx:0x9b7020a6
edi: 0x49b31722 esi: 0x0000007d ebp: 0xb0218ab8 esp:0xb0218a6c
ss: 0x00000023 eip: 0x9b7020a6 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000206


Thread 3:

# 1 0x9b707046 in ( + 0x00000000)
# 2 0x91996cce in ( + 0x00000000)

X86 Thread State:
eax: 0x00100170 ebx: 0x00007003 ecx: 0xb029af9c edx:0x9b707046
edi: 0x91992c69 esi: 0xb029b000 ebp: 0xb029afc8 esp:0xb029af9c
ss: 0x00000023 eip: 0x9b707046 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282


Thread 4:

# 1 0x9b7067ca in ( + 0x00000000)
# 2 0x91995bd9 in ( + 0x00000000)
# 3 0x90cb6922 in ( + 0x00000000)
# 4 0x90cb6b46 in ( + 0x00000000)
# 5 0x90c8258b in ( + 0x00000000)
# 6 0x01228905 in ( + 0x00000000)
# 7 0x050d54d6 in ( + 0x00000000)
# 8 0x050d438f in ( + 0x00000000)
# 9 0x050d459e in ( + 0x00000000)
# 10 0x050d4d76 in ( + 0x00000000)
# 11 0x050d4eba in ( + 0x00000000)
# 12 0x051a3a73 in ( + 0x00000000)
# 13 0x050d60ed in ( + 0x00000000)
# 14 0x012296e2 in ( + 0x00000000)
# 15 0x90c8356e in ( + 0x00000000)
# 16 0x919915fb in ( + 0x00000000)
# 17 0x91991485 in ( + 0x00000000)
# 18 0x91996cf2 in ( + 0x00000000)

X86 Thread State:
eax: 0x00000131 ebx: 0x00000860 ecx: 0xb019693c edx:0x9b7067ca
edi: 0x00000100 esi: 0x00000001 ebp: 0xb01969c8 esp:0xb019693c
ss: 0x00000023 eip: 0x9b7067ca cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246


Thread 5:

# 1 0x9b701f7a in ( + 0x00000000)
# 2 0x97097f69 in ( + 0x00000000)
# 3 0x97097541 in ( + 0x00000000)
# 4 0x97096d5a in ( + 0x00000000)
# 5 0x97096bbb in + 0x0000E7F0 ( + 0x00000000)
# 6 0x9024be2d in ( + 0x00000000)
# 7 0x9024bbb2 in ( + 0x00000000)
# 8 0x903e6a46 in ( + 0x00000000)
# 9 0x903e6aaa in ( + 0x00000000)
# 10 0x050e16ef in ( + 0x00000000)
# 11 0x050d438f in ( + 0x00000000)
# 12 0x050d459e in ( + 0x00000000)
# 13 0x050e11ac in ( + 0x00000000)
# 14 0x051ad244 in ( + 0x00000000)
# 15 0x050d60ed in ( + 0x00000000)
# 16 0x012296e2 in ( + 0x00000000)
# 17 0x90c8356e in ( + 0x00000000)
# 18 0x919915fb in ( + 0x00000000)
# 19 0x91991485 in ( + 0x00000000)
# 20 0x91996cf2 in ( + 0x00000000)

X86 Thread State:
eax: 0xffffffe1 ebx: 0xb039dd58 ecx: 0xb039dc3c edx:0x9b701f7a
edi: 0x00000c00 esi: 0x07000006 ebp: 0xb039dc78 esp:0xb039dc3c
ss: 0x00000023 eip: 0x9b701f7a cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000206


Thread 6:

# 1 0x9b7067ca in ( + 0x00000000)
# 2 0x91995bd9 in ( + 0x00000000)
# 3 0x90cb6922 in ( + 0x00000000)
# 4 0x90cb6b46 in ( + 0x00000000)
# 5 0x90c8258b in ( + 0x00000000)
# 6 0x01228905 in ( + 0x00000000)
# 7 0x050d54d6 in ( + 0x00000000)
# 8 0x050d438f in ( + 0x00000000)
# 9 0x050d459e in ( + 0x00000000)
# 10 0x050d4d76 in ( + 0x00000000)
# 11 0x050d4efa in ( + 0x00000000)
# 12 0x051a3e2c in ( + 0x00000000)
# 13 0x051a8c34 in ( + 0x00000000)
# 14 0x051a8e00 in ( + 0x00000000)
# 15 0x050d60ed in ( + 0x00000000)
# 16 0x012296e2 in ( + 0x00000000)
# 17 0x90c8356e in ( + 0x00000000)
# 18 0x919915fb in ( + 0x00000000)
# 19 0x91991485 in ( + 0x00000000)
# 20 0x91996cf2 in ( + 0x00000000)

X86 Thread State:
eax: 0x00000131 ebx: 0x00000860 ecx: 0xb0420a9c edx:0x9b7067ca
edi: 0x00000100 esi: 0x00000001 ebp: 0xb0420b28 esp:0xb0420a9c
ss: 0x00000023 eip: 0x9b7067ca cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246


Thread 7:

# 1 0x9b7067ca in ( + 0x00000000)
# 2 0x91995bd9 in ( + 0x00000000)
# 3 0x9196a540 in ( + 0x00000000)
# 4 0x9196a180 in ( + 0x00000000)
# 5 0x919915fb in ( + 0x00000000)
# 6 0x91991485 in ( + 0x00000000)
# 7 0x91996cf2 in ( + 0x00000000)

X86 Thread State:
eax: 0x00000131 ebx: 0x00010068 ecx: 0xb04a2c7c edx:0x9b7067ca
edi: 0x00000100 esi: 0x00000001 ebp: 0xb04a2d08 esp:0xb04a2c7c
ss: 0x00000023 eip: 0x9b7067ca cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246


Thread 8:

# 1 0x9b701f7a in ( + 0x00000000)
# 2 0x97097f69 in ( + 0x00000000)
# 3 0x97097541 in ( + 0x00000000)
# 4 0x97096d5a in ( + 0x00000000)
# 5 0x97096bbb in + 0x0000E7F0 ( + 0x00000000)
# 6 0x01228fb1 in ( + 0x00000000)
# 7 0x0122abf9 in ( + 0x00000000)
# 8 0x012296e2 in ( + 0x00000000)
# 9 0x90c8356e in ( + 0x00000000)
# 10 0x919915fb in ( + 0x00000000)
# 11 0x91991485 in ( + 0x00000000)
# 12 0x91996cf2 in ( + 0x00000000)

X86 Thread State:
eax: 0xffffffe1 ebx: 0xb05240b8 ecx: 0xb0523f9c edx:0x9b701f7a
edi: 0x00000c00 esi: 0x07000006 ebp: 0xb0523fd8 esp:0xb0523f9c
ss: 0x00000023 eip: 0x9b701f7a cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000206


Thread 9:

# 1 0x9b707046 in ( + 0x00000000)
# 2 0x91996cce in ( + 0x00000000)

X86 Thread State:
eax: 0x00100170 ebx: 0x0000c53b ecx: 0xb0080f9c edx:0x9b707046
edi: 0x91992c69 esi: 0xb0081000 ebp: 0xb0080fc8 esp:0xb0080f9c
ss: 0x00000023 eip: 0x9b707046 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282


Loaded modules:


Operating System Information
Operating System: Mac OS X 10.9 (Build 13A603)
CPU: Intel Core Duo, Number: 4, Speed: 1300 MHz
gestaltPhysicalRAMSizeInMegabytes err = 0, result = 4096 MB
gestaltSystemVersion err = 0, result = 0x1090
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440

Microsoft Application Information:
Error Reporting UUID: EAA0EB41-5249-45FD-AB6A-408BF091804E
Time from launch: 0 hours, 1 minutes, 16 seconds
Total errors on this client: 2
**********************************
I shall appreciate assistance.
Kobus Visser
 

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