Presence awareness not working

[Bob]

Hi everyone,

I'm having a problem with awareness on this PC. When Groove is active all
users are shown as offline. To the other users I am online and if I add a
file, calendar update, etc. it will transfer to the other users.

I have used Grooveclean a number of times, rebooted after grooveclean,
restarted Groove itself a number of times to no avail.

I've added the network specs below.

Any ideas or suggestions appreciated.

Thanks,
Bob

Account URL grooveAccount://m6j2yqwu5gc55cdmr7xafckhabpketgi2pvirdi@
Device Presence Protocol Server URL for PRECISION
grooveDNS://blugro2relay.groove.microsoft.com
Device URL for PRECISION (This Computer)
dpp:///tduniy6c7x56u9pfs57umijitupg4bepbk5iwha
Home GMS URL http://blugro2gms.groove.microsoft.com/gms.dll
Identity URL grooveIdentity://cfe8tmz5xhujssj6x7gfdfijjrpesadr@
Network Address for PRECISION (This Computer) [Automatic]
Relay Server URL grooveDNS://blugro2relay.groove.microsoft.com
Windows Firewall Status Not enabled

 

[Bob]

I'm running Vista SP2 with 4gig of ram on this machine. Sorry for the
omission.

 

[Gregg Johnston [MSFT]]

Hi Bob,

Here are a few things to look at:

1. Go to Options > Preferences > Account and look at the window that
displays the names of the computers with your account - delete any computers
that are out of sync or no longer using Groove.
2. Go to Options > Preferences > Identities and select “Save this contact as
a file†– send this file to another Groove user – have them find your contact
in their Launchbar, right click the contact, and select delete – have them
save the contact file that you sent them locally, then double click – then
have them send you a Groove Instant Message and see if this clears it up


Gregg

--
This posting is provided "AS IS" with no warranties, and confers no rights.

I'm running Vista SP2 with 4gig of ram on this machine. Sorry for the
omission.

Hi everyone,

I'm having a problem with awareness on this PC. When Groove is active all
users are shown as offline. To the other users I am online and if I add a
file, calendar update, etc. it will transfer to the other users.

I have used Grooveclean a number of times, rebooted after grooveclean,
restarted Groove itself a number of times to no avail.

I've added the network specs below.

Any ideas or suggestions appreciated.

Thanks,
Bob

Account URL grooveAccount://m6j2yqwu5gc55cdmr7xafckhabpketgi2pvirdi@
Device Presence Protocol Server URL for PRECISION
grooveDNS://blugro2relay.groove.microsoft.com
Device URL for PRECISION (This Computer)
dpp:///tduniy6c7x56u9pfs57umijitupg4bepbk5iwha
Home GMS URL http://blugro2gms.groove.microsoft.com/gms.dll
Identity URL grooveIdentity://cfe8tmz5xhujssj6x7gfdfijjrpesadr@
Network Address for PRECISION (This Computer) [Automatic]
Relay Server URL grooveDNS://blugro2relay.groove.microsoft.com
Windows Firewall Status Not enabled

 

[Bob]

Hi Gregg,

I tried this so for option 1, there is only one computer listed and it shows
a status of ready. For option 2, I did this and still have the same
result. I show myself as online and others can see me but no one shows up
as online at my end. I can make entries and have them update for others and
vice versa.

The problem seems to be limited to awareness only. Also, I checked the
communications manager and there is no traffic waiting to be sent.

Puzzling!

Thanks,
Bob

Hi Bob,

Here are a few things to look at:

1. Go to Options > Preferences > Account and look at the window that
displays the names of the computers with your account - delete any
computers
that are out of sync or no longer using Groove.
2. Go to Options > Preferences > Identities and select “Save this contact
as
a file†– send this file to another Groove user – have them find your
contact
in their Launchbar, right click the contact, and select delete – have them
save the contact file that you sent them locally, then double click – then
have them send you a Groove Instant Message and see if this clears it up


Gregg

--
This posting is provided "AS IS" with no warranties, and confers no
rights.

I'm running Vista SP2 with 4gig of ram on this machine. Sorry for the
omission.

Hi everyone,

I'm having a problem with awareness on this PC. When Groove is active
all
users are shown as offline. To the other users I am online and if I
add a
file, calendar update, etc. it will transfer to the other users.

I have used Grooveclean a number of times, rebooted after grooveclean,
restarted Groove itself a number of times to no avail.

I've added the network specs below.

Any ideas or suggestions appreciated.

Thanks,
Bob

Account URL grooveAccount://m6j2yqwu5gc55cdmr7xafckhabpketgi2pvirdi@
Device Presence Protocol Server URL for PRECISION
grooveDNS://blugro2relay.groove.microsoft.com
Device URL for PRECISION (This Computer)
dpp:///tduniy6c7x56u9pfs57umijitupg4bepbk5iwha
Home GMS URL http://blugro2gms.groove.microsoft.com/gms.dll
Identity URL grooveIdentity://cfe8tmz5xhujssj6x7gfdfijjrpesadr@
Network Address for PRECISION (This Computer) [Automatic]
Relay Server URL grooveDNS://blugro2relay.groove.microsoft.com
Windows Firewall Status Not enabled

 

[Gregg Johnston [MSFT]]

Hi Bob,

The next thing to do is to do #2 again, but this time reverse it and have
another user send you their contact Groove vCard.

Gregg
--
This posting is provided "AS IS" with no warranties, and confers no rights.

Hi Gregg,

I tried this so for option 1, there is only one computer listed and it shows
a status of ready. For option 2, I did this and still have the same
result. I show myself as online and others can see me but no one shows up
as online at my end. I can make entries and have them update for others and
vice versa.

The problem seems to be limited to awareness only. Also, I checked the
communications manager and there is no traffic waiting to be sent.

Puzzling!

Thanks,
Bob

Hi Bob,

Here are a few things to look at:

1. Go to Options > Preferences > Account and look at the window that
displays the names of the computers with your account - delete any
computers
that are out of sync or no longer using Groove.
2. Go to Options > Preferences > Identities and select “Save this contact
as
a file†– send this file to another Groove user – have them find your
contact
in their Launchbar, right click the contact, and select delete – have them
save the contact file that you sent them locally, then double click – then
have them send you a Groove Instant Message and see if this clears it up


Gregg

--
This posting is provided "AS IS" with no warranties, and confers no
rights.

I'm running Vista SP2 with 4gig of ram on this machine. Sorry for the
omission.



Hi everyone,

I'm having a problem with awareness on this PC. When Groove is active
all
users are shown as offline. To the other users I am online and if I
add a
file, calendar update, etc. it will transfer to the other users.

I have used Grooveclean a number of times, rebooted after grooveclean,
restarted Groove itself a number of times to no avail.

I've added the network specs below.

Any ideas or suggestions appreciated.

Thanks,
Bob

Account URL grooveAccount://m6j2yqwu5gc55cdmr7xafckhabpketgi2pvirdi@
Device Presence Protocol Server URL for PRECISION
grooveDNS://blugro2relay.groove.microsoft.com
Device URL for PRECISION (This Computer)
dpp:///tduniy6c7x56u9pfs57umijitupg4bepbk5iwha
Home GMS URL http://blugro2gms.groove.microsoft.com/gms.dll
Identity URL grooveIdentity://cfe8tmz5xhujssj6x7gfdfijjrpesadr@
Network Address for PRECISION (This Computer) [Automatic]
Relay Server URL grooveDNS://blugro2relay.groove.microsoft.com
Windows Firewall Status Not enabled

 

[Bob]

I'll give it a try!

Hi Bob,

The next thing to do is to do #2 again, but this time reverse it and have
another user send you their contact Groove vCard.

Gregg
--
This posting is provided "AS IS" with no warranties, and confers no
rights.

Hi Gregg,

I tried this so for option 1, there is only one computer listed and it
shows
a status of ready. For option 2, I did this and still have the same
result. I show myself as online and others can see me but no one shows
up
as online at my end. I can make entries and have them update for others
and
vice versa.

The problem seems to be limited to awareness only. Also, I checked the
communications manager and there is no traffic waiting to be sent.

Puzzling!

Thanks,
Bob



"Gregg Johnston [MSFT]" <[email protected]>
wrote
in message news:[email protected]...

Hi Bob,

Here are a few things to look at:

1. Go to Options > Preferences > Account and look at the window that
displays the names of the computers with your account - delete any
computers
that are out of sync or no longer using Groove.
2. Go to Options > Preferences > Identities and select “Save this
contact
as
a file†– send this file to another Groove user – have them find your
contact
in their Launchbar, right click the contact, and select delete – have
them
save the contact file that you sent them locally, then double click –
then
have them send you a Groove Instant Message and see if this clears it
up


Gregg

--
This posting is provided "AS IS" with no warranties, and confers no
rights.


:

I'm running Vista SP2 with 4gig of ram on this machine. Sorry for the
omission.



Hi everyone,

I'm having a problem with awareness on this PC. When Groove is
active
all
users are shown as offline. To the other users I am online and if I
add a
file, calendar update, etc. it will transfer to the other users.

I have used Grooveclean a number of times, rebooted after
grooveclean,
restarted Groove itself a number of times to no avail.

I've added the network specs below.

Any ideas or suggestions appreciated.

Thanks,
Bob

Account URL grooveAccount://m6j2yqwu5gc55cdmr7xafckhabpketgi2pvirdi@
Device Presence Protocol Server URL for PRECISION
grooveDNS://blugro2relay.groove.microsoft.com
Device URL for PRECISION (This Computer)
dpp:///tduniy6c7x56u9pfs57umijitupg4bepbk5iwha
Home GMS URL http://blugro2gms.groove.microsoft.com/gms.dll
Identity URL grooveIdentity://cfe8tmz5xhujssj6x7gfdfijjrpesadr@
Network Address for PRECISION (This Computer) [Automatic]
Relay Server URL grooveDNS://blugro2relay.groove.microsoft.com
Windows Firewall Status Not enabled

 

[Bob]

I tried this and it still does not demonstrate awareness for my PC with
others or others showing as online on my PC.

Puzzling?

I'll give it a try!


"Gregg Johnston [MSFT]" <[email protected]>
wrote in message

Hi Bob,

The next thing to do is to do #2 again, but this time reverse it and have
another user send you their contact Groove vCard.

Gregg
--
This posting is provided "AS IS" with no warranties, and confers no
rights.

Hi Gregg,

I tried this so for option 1, there is only one computer listed and it
shows
a status of ready. For option 2, I did this and still have the same
result. I show myself as online and others can see me but no one shows
up
as online at my end. I can make entries and have them update for others
and
vice versa.

The problem seems to be limited to awareness only. Also, I checked the
communications manager and there is no traffic waiting to be sent.

Puzzling!

Thanks,
Bob



"Gregg Johnston [MSFT]" <[email protected]>
wrote
in message Hi Bob,

Here are a few things to look at:

1. Go to Options > Preferences > Account and look at the window that
displays the names of the computers with your account - delete any
computers
that are out of sync or no longer using Groove.
2. Go to Options > Preferences > Identities and select “Save this
contact
as
a file†– send this file to another Groove user – have them find your
contact
in their Launchbar, right click the contact, and select delete – have
them
save the contact file that you sent them locally, then double click –
then
have them send you a Groove Instant Message and see if this clears it
up


Gregg

--
This posting is provided "AS IS" with no warranties, and confers no
rights.


:

I'm running Vista SP2 with 4gig of ram on this machine. Sorry for
the
omission.



Hi everyone,

I'm having a problem with awareness on this PC. When Groove is
active
all
users are shown as offline. To the other users I am online and if
I
add a
file, calendar update, etc. it will transfer to the other users.

I have used Grooveclean a number of times, rebooted after
grooveclean,
restarted Groove itself a number of times to no avail.

I've added the network specs below.

Any ideas or suggestions appreciated.

Thanks,
Bob

Account URL
grooveAccount://m6j2yqwu5gc55cdmr7xafckhabpketgi2pvirdi@
Device Presence Protocol Server URL for PRECISION
grooveDNS://blugro2relay.groove.microsoft.com
Device URL for PRECISION (This Computer)
dpp:///tduniy6c7x56u9pfs57umijitupg4bepbk5iwha
Home GMS URL http://blugro2gms.groove.microsoft.com/gms.dll
Identity URL grooveIdentity://cfe8tmz5xhujssj6x7gfdfijjrpesadr@
Network Address for PRECISION (This Computer) [Automatic]
Relay Server URL grooveDNS://blugro2relay.groove.microsoft.com
Windows Firewall Status Not enabled

 

[Gregg Johnston [MSFT]]

Hi Bob,

Yes, it is puzzling.

As a test, log out of your account. Create a new account and add a contact
that you know is online. If you receive awareness of this contact, then the
problem is narrowed down to the account level.

Gregg

--
This posting is provided "AS IS" with no warranties, and confers no rights.

Hi Bob,

The next thing to do is to do #2 again, but this time reverse it and have
another user send you their contact Groove vCard.

Gregg
--
This posting is provided "AS IS" with no warranties, and confers no rights.

Hi Gregg,

I tried this so for option 1, there is only one computer listed and it shows
a status of ready. For option 2, I did this and still have the same
result. I show myself as online and others can see me but no one shows up
as online at my end. I can make entries and have them update for others and
vice versa.

The problem seems to be limited to awareness only. Also, I checked the
communications manager and there is no traffic waiting to be sent.

Puzzling!

Thanks,
Bob

Hi Bob,

Here are a few things to look at:

1. Go to Options > Preferences > Account and look at the window that
displays the names of the computers with your account - delete any
computers
that are out of sync or no longer using Groove.
2. Go to Options > Preferences > Identities and select “Save this contact
as
a file†– send this file to another Groove user – have them find your
contact
in their Launchbar, right click the contact, and select delete – have them
save the contact file that you sent them locally, then double click – then
have them send you a Groove Instant Message and see if this clears it up


Gregg

--
This posting is provided "AS IS" with no warranties, and confers no
rights.


:

I'm running Vista SP2 with 4gig of ram on this machine. Sorry for the
omission.



Hi everyone,

I'm having a problem with awareness on this PC. When Groove is active
all
users are shown as offline. To the other users I am online and if I
add a
file, calendar update, etc. it will transfer to the other users.

I have used Grooveclean a number of times, rebooted after grooveclean,
restarted Groove itself a number of times to no avail.

I've added the network specs below.

Any ideas or suggestions appreciated.

Thanks,
Bob

Account URL grooveAccount://m6j2yqwu5gc55cdmr7xafckhabpketgi2pvirdi@
Device Presence Protocol Server URL for PRECISION
grooveDNS://blugro2relay.groove.microsoft.com
Device URL for PRECISION (This Computer)
dpp:///tduniy6c7x56u9pfs57umijitupg4bepbk5iwha
Home GMS URL http://blugro2gms.groove.microsoft.com/gms.dll
Identity URL grooveIdentity://cfe8tmz5xhujssj6x7gfdfijjrpesadr@
Network Address for PRECISION (This Computer) [Automatic]
Relay Server URL grooveDNS://blugro2relay.groove.microsoft.com
Windows Firewall Status Not enabled