prgram stops responding when trying to open files

D

David

I'm using Microsoft Works 2000. My problem is with
Microsoft Word. I can open Microsoft Word, and I can save
files, but when I try to open them again, the program
stops responding. Any ideas on how to fix it?
 
T

TF

Clear the Office Add-in under advanced options in Norton AV.



: I'm using Microsoft Works 2000. My problem is with
: Microsoft Word. I can open Microsoft Word, and I can save
: files, but when I try to open them again, the program
: stops responding. Any ideas on how to fix it?
 
T

TF

Have you installed all the servicepacks? Are the documents saved to a local
HDD? Have you uninstalled the Works Plugin from Control Panel, Add/Remove
Programs?

Terry

: I don't have Norton AV. Any other options?
: >-----Original Message-----
: >Clear the Office Add-in under advanced options in Norton
: AV.
:
 
G

Guest

The problem started when my computer froze and I had to
restart the computer while the program was still open.
The program was installed with the computer, so I'm not
sure about the servicepacks. I usually save my files onto
my desktop or in my documents. I tried to find the
plugins on the Add/Remove programs box, but I didn't see
it. Perhaps I skiped it...
 
T

TF

Well I suggest that you make sure that both Word and Windows are patched up
to date. Check your system with an up to date virus scanner. Try
reregistering Word by using Start>Run and typing in

winword /r

and pressing Enter. If the problem still continues, I'm out of ideas.

Terry


: The problem started when my computer froze and I had to
: restart the computer while the program was still open.
: The program was installed with the computer, so I'm not
: sure about the servicepacks. I usually save my files onto
: my desktop or in my documents. I tried to find the
: plugins on the Add/Remove programs box, but I didn't see
: it. Perhaps I skiped it...
:
 
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