Print screens not seen in document

[Jazz]

I work on a help desk and have been unable to resolve -- None of the normal
culprits here - picture placeholders is not selected; I've tried changing the
file type to RTF, tried grayscaling, resizing, macros security, compress
settings, all the settings under tools>options>view and print -- and the same
result occurs with each new guess -No viewable image. No box, nothing but a
blank space where the image should be.These specific images are screen caps -
Despite not viewing they do print out - doesn't seem to matter about wrap
point settings - I can find no explanation, and nothing is in the MS KB about
possible bugs. I just don't think there is a setting in Word I haven't tried
to get these images to display. This is not unique to one doc, but for all
docs - using Word XP SP3. Anyone have any advise on this one??

 

[Gresina]

Just saw this today. You may have recently installed a new monitor. Try Start
| Control Panel | Display | Settings | Advanced | Troubleshoot and click the
hardware acceleration slider down a few notches.

Consultant

 

[Suzanne S. Barnhill]

Sounds like you've covered the usual bases, and it may be that turning down
hardware acceleration or updating your video driver is required, but at
least make sure you've checked everything listed at
http://word.mvps.org/FAQs/DrwGrphcs/InvisibleGraphics.htm

 

[CrazyChester]

I have been having that same problem for months. The acceleration suggestion
fixed it finally. Hopefully S. Barnhill will include that in her future
responses(http://word.mvps.org/FAQs/DrwGrphcs/InvisibleGraphics.htm has been
offered as the only solution just about every time I've posted or browsed the
posts regarding this issue.)

Thanks!