Printing Complex Workbooks

[Kim]

Hi --

I am wondering if anyone has experienced this issue. Some
of my users have created very complex workbooks, with
different page orientations, formulas, colors and
different page sizes. When these documents are printed
(NDPS), Excel crashes. This only happens when the entire
workbook is printed. Not the active page.

The only solution is to use an older version of the Novell
print driver - NDPPNT.DLL.

Environment specs:
Windows 2000
Excel 2000
Netware 5.1 SP6
Novell Client 4.90
HP PCL 5E (latest firmware on printers, latest version of
PCL 5E driver)

Novell's stance is if printing is successful, it's not
their problem. HP says update the driver to PCL6. Before I
take on a new project, updating the PCL drivers across 40
sites, I would like to rule out the Microsoft variable. If
anyone has experienced this, please let me know how you
resolved this issue.

Thanks...

 

[Dave Peterson]

First, I don't use Novell, so take this with a grain of salt.

I think before I start upgrading 40 sites, I'd do some more testing.

If you can get a copy of the offending workbook, try it on another pc in the
same location. Try it other locations. If it works in any of those similar
configurations, maybe you haven't found the solution.

Have you tried everything you can think of--cleaning the windows temp folder,
starting excel in safe mode
close excel
windows start button
Excel /safe

Reinstalling the printer driver (same version??)


And do a bunch of testing after you upgrade one site--just to see if you
actually found the problem.

 

[Kim]

Dave --

Thanks for responding. I've completed extensive
troubleshooting on this topic. i.e.:
Used a different workstation,
Recreated the document,
Created a similar document,
Re-installed the same driver,
Recreated the Netware queue,
Had other users create complex documents, same results.

I didn't try the temp folder cleanup or safe mode since
this occurrence can be reproduced on other machines with
the same configuration. Different machine types with
different configurations behave in the same manner. Excel
stops responding. So far, only a handful of users are
experiencing this problem. It doesn't help matters much
since one of them is a VIP!

Help!!!!!

 

[Dave Peterson]

I'm out of guesses (I've never seen a novell network!).

Maybe someone else can chime in. (or maybe you can upgrade in a limited fashion
and double/triple check before moving to the next upgrade).

Sorry,