Printing...I must be missing something

[Tim Philomeno]

OK...don't laugh...

I am trying to print a simple for and when I try to preview, I get a
blank(grey) screen and nothing prints....I have read all of the posts about
creating a print view to match paper forms etc.....but I can't even get a
print view to print....

Is there something to enable or what?

HELP!

 

[Scott L. Heim [MSFT]]

Hi Tom,

Complete these steps for me and let me know the results:

- Open your InfoPath template (XSN) file in Design View
- Display the Views Task Pane
- How many Views do you show?

Thanks,

Scott L. Heim
Microsoft Developer Support

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Tim Philomeno]

7

 

[Scott L. Heim [MSFT]]

Hi Tom,

Ok - chances are, one of these other views is setup as the "print view."
Let's try the following:

- Open your InfoPath solution in Design View
- Display the Views task pane
- Select the view that you want to be printed
- Click the View Properties button
- Select the Print Settings tab
- Under the section: "Select an existing view to use when printing this
view" - what view is selected? Is it the current view we are working on or
one of your other views?

If this is one of your other views, select the correct view from the
drop-down, test and let me know if this resolves the issue!

Thanks Tom,

Scott L. Heim
Microsoft Developer Support

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Tim Philomeno]

Scott,

Create a new blank form...
add a field in the datasource named "test1" just a text field
drag this onto the form surface...
preview the form
print the form....nothing prints.....

 

[Scott L. Heim [MSFT]]

Hi Tim,

Thank you for the steps.

I completed the steps as you described and when I drag "test1" field to the
form, I get "Test 1: " and a text box. If I subsequently preview the form
and print it, the printed page contains the same: "Test 1: " and an empty
text box (with a border.)

Is this not the behavior you see? When you drag the field to the form, do
you see "Test 1"? Also, complete these steps for me with this newly created
form:

- Make sure you are in Design View
- Display the Views Task Pane
- Select View 1 (Default)
- Click the View Properties button
- Select the Page Setup tab - what do you have for Printer? Is this set to
(default)? If so, do you have any other printers you could test?

Thanks Tim,

Scott L. Heim
Microsoft Developer Support

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Tim Philomeno]

Scott,

When I look at the Page Setup Tab, (default) was selected. I changed this
to each of the 5 printers that I have available and they all act the same way.

If I do a print preview, I get a blank (grey) screen. If I do a ctrl-P, I
get no output to the printer.

I must me doing something wrong...

HELP!!!

 

[Scott L. Heim [MSFT]]

Hi Tim,

Let's see if it's a possible security issue:

- Create a new, blank form
- Add a text box to the form
- From the Tools menu, choose Form Options
- Select the Security tab
- Uncheck the option: "Automatically determine security level..." and
enable the option: Full Trust
- Enable the option: Sign this form and then click the Select Certificate
button. (If you do not have a code signing certificate on your machine,
click the Create Certificate button and this will create a "self-cert"
which we can use for this test.) When you are done, make sure all 3 fields
under "Sign this form" are complete.
- Save the form
- Double-click to open the form and then do a Print Preview...what is the
result?

Thanks,

Scott L. Heim
Microsoft Developer Support

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Tim Philomeno]

I get the same results...no change

 

[Scott L. Heim [MSFT]]

Hi Tim,

This is extremely odd. Please let me know the results of these steps:

- From the Start button, choose Run
- Enter the following command: %Temp% (this should open your default temp
folder)
- Delete all files in this folder and leave this window open!
- Use the sample form I asked you to create last week. (If you deleted this
form, please create a new, blank form and add just a text box to the form.)
- Preview the form, choose Print and then Preview
- While still previewing the form, switch over to your Temp folder window.
You should now have an "HTM" file in this folder - double click that
file...what is the result? Does it look like your form? If so, what happens
if you now choose File|Print Preview from the IE window?

- If you InfoPath form above was still blank, let's now try this:
- Close all IE and InfoPath forms
- From the Start button, select Run and enter this command:
InfoPath /cache clearall

- Click OK - this should launch InfoPath
- Preview the form from above - what is the result?

Best regards,

Scott L. Heim
Microsoft Developer Support

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Tim Philomeno]

Scott,

After trying all of this, there is no difference...still no preview or
output....

but....I do think that I have identified the issue although I don't know
what to do about it...
Since you, Microsoft, are writing the .htm to the filesystem and, i assume,
using the IE objects to view and print this file, whe IE picks up the file,
it puts it in the Restricted zone, which we have locked down so no active
script can run....if I change this to prompt, I can say yes and I get a
preview and print....sooo....

The huge question is, what is the workaround....I cant open up security here
because of our company policy....my Network Admin is asking me "what scripts
are they running, it's just a form!" and I can't answer him...

What are my options?....we can't be the only ones with this problem...can
you shed any light on this, tell me if I am wrong, put me in touch with
someone who can solve it, or what?..

Thanks for all your help.

Tim

 

[Scott L. Heim [MSFT]]

Hi Tim,

What happens if you add your machine to the "Trusted Sites" zone in IE?

Now I would like to confirm something though:
- Please use either a new template with just a text box or the one we
previously created like this
- Double-click this template
- From the File menu choose Print and then select Preview
- Navigate to your Temp directory and double-click the HTM file that is
opened for this form

Does it show this to be in the Restricted Zone? The reason I ask is that
for me, this is not the case.

Thanks,

Scott L. Heim
Microsoft Developer Support

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Tim Philomeno]

Scott,

It shows "MyComputer"...and, as I understand sp2 security, IE uses the
"Restricted" Zone for any "MyComputer" access...

If I then go into IE and set "Active Scripting" to "prompt", I can then
print preview from Infopath...(after I say yes to the prompt)...

I can't be the only one experiencing this behavior...??

Tim

 

[Scott L. Heim [MSFT]]

Hi Tim,

This is how I see it as well: if I Preview a template, then choose Print,
select Print Preview and then open the HTM file in my "temp" folder, it
shows in the "My Computer" zone.

The problem is I don't have the same resulting behavior as you. In
addition, we are not getting support calls for this nor is there much in
the Newsgroup regarding this behavior. (Yes - I am running SP2 as well.)

The "Active Scripting" setting in my Restricted Zone is indeed set to
Disable - just as yours. So it appears as though there may be some
additional "lock downs" on your machine that I do not have.

Can your IT department shed any additional light on what/how the machines
are locked down?

Thanks,

Scott L. Heim
Microsoft Developer Support

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Corey]

Tim,
Have you found a solution to your problem? I beleive I have the same
problem. I created a cascading list box, but the data in the secondary box is
missing from the print preview and on the printed copy. I also witnessed only
one line of data showing up on the printed copy if I highlight it with my
cursor before printing.

Corey

 

[Tim Philomeno]

Yes...

They are using About:Blank and the IE Print Engine...our About:blank by
company policy is in the Restricted Zone with will not allow scripting to
run, so we put it back to the Internet Zone and everything was fine...

Tim Philomeno, Sparling, Inc.

 

[sunflower]

Tim,
Did you get this sorted out? I am having the same issues with printing my
infopath docs and we run quite a locked-down IE setup here.

 

[Tim Philomeno]

Yes...

They are using About:Blank and the IE Print Engine...our About:blank by
company policy is in the Restricted Zone with will not allow scripting to
run, so we put it back to the Internet Zone and everything was fine...

Tim Philomeno, Sparling, Inc.