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Joshua Astete said:
I have a user with Windows 2000 sp4 and Office 2003. After being
upgraded from Office 2000 they are having problems printing to a
Xerox color printer. I found a post on another website that said it
was a Microsoft issue and that Microsoft should release a hotfix for
it. The symptomse are images not printing with correct formatting
and size. A large picture is resized and printing multiple times on
one sheet of papper.
Help Please.
(e-mail address removed)
Microsoft Office Publisher 2003 and older are critical about printer
drivers. Usually upgrading (or downgrading in some cases) will fix
the problems you are encountering.
If you have not already done so, you would want to visit the
manufacturers website of your printer to download and install the
latest printer driver that is available. It's important to note that
the CD-Rom that came with your printer will most likely NOT have the
most recent driver for your printer.
Popular Printer Driver Sites:
-----------------------------
Canon
http://www.usa.canon.com/html/cprSupportDetail.jsp?minisite=10000&a=b&navfrom=DrivD
HP
http://welcome.hp.com/country/us/eng/support.html
Lexmark
http://www.lexmark.com/US/support/drivers/index.html
Epson
http://www.epson.com/cgi-bin/Store/index.jsp
and visit the downloads/drivers section
Brother
http://www.brother.com/E-ftp/info/index.html
-----------------------------
Search for the printer driver that represents the make and model that you
are using and download that driver. I would make sure you select "Save"
when prompted for download, not "Run". Typically many save to My Documents.
Do not install or run the setup.
Go to Start > Settings > Printers and right click on your current printer
and choose delete from the menu that appears. If prompted to remove all
files, choose yes. Then restart your computer.
Once your computer restarts, go to the folder where your new printer driver
was downloaded and double click the file to extract the printer driver.
This should prompt you through the setup routine for the new driver. If
your computer "detects new hardware" upon restart, it's ok to hit cancel
on that dialog. Go ahead and continue your setup routine of your newly
downloaded printer driver.
If the file that you downloaded is not an executable, but only a file
that is *.inf, then you will need to follow these steps:
1. Go to Start >Settings > Printers
2. Choose "Add Printer"
3. Choose Next
4. Select "Local Printer" then click Next
5. At the next dialog box choose "Have Disk"
6. Browse to the location of your newly downloaded *.inf file
7. Follow the remaining prompts (you may have to insert your Windows CD)
8. I would recommend restarting your computer at this point.
Now try a new print from Publisher.
This should fix your troubles. If not, either contact your printer
manufacturer directly and inform them of the problem you have experienced.
They might request that you try an older printer driver.
Post back if you have any further questions. Feel free to visit my website
at
http://www.mvps.org/publisher for some great information.
--
Brian Kvalheim
Microsoft Publisher MVP
http://www.publishermvps.com
This posting is provided "AS IS" with no warranties, and
confers no rights.
