Problem Accessing/Connecting to MS Project Server 2003

[James OSW]

I was having problem while trying to access my company's project server 2003
as I encountered an error:

You are not authorized to view this page

You do not have permission to view this directory or page using the
credentials that you supplied.
--------------------------------------------------------------------------------

Please try the following:

Contact the Web site administrator if you believe you should be able to view
this directory or page.
Click the Refresh button to try again with different credentials.
HTTP Error 401.1 - Unauthorized: Access is denied due to invalid credentials.
Internet Information Services (IIS)

I encounter this problem while trying to access via
http://servername/projectserver, but by accessing via IP
http://serverip/projectserver I was able to access it without any issues,
everyone in the environment was having the same problem. I've tried using
different user with different profile but still no positive results.

My Project Server is a member server in a Active Directory domain. All users
had been added into the Project Server for access. I've check the DNS, clear
cache, and flushed DNS from the Project Server and DNS itself. I've went
through KB article 840700 as well.

Any idea?

 

[Rick Roszko]

I still think something is wrong with your DNS. It's not translating.

(a) Is the router configured correctly? Maybe the router tables aren't
refreshing.

(b) Did someone in the networking group lock down ports? I don't know the
port numbers offhand but you may be blocking the ones tha need to be open.

(c) Add the website as a trusted site in IE.

If no luck, then...

(d) Okay, get a test PC (or a PC you can trash) and:
If users have the Google, Yahoo, etc. toolbars, that could make it puke.
Delete/remove the toolbars. Delete/remove popup blockers. Turn off
everything. Turn off firewalls. Turn off spyware detectors. Turn off
adware detectors.
Turn off virus checkers.

Flush the IE cache. Delete all IE files including offline files. Reduce
cache size to 20M in IE.

Cold boot the PC. Verify everything is still off. Try connecting. If it
connects, close IE. Add one service back in, like virus checker. Open IE and
see if it connects. Close IE, Repeat.

Hope that at least gets you started on figuring where the problem is...

 

[James OSW]

Hi Rick,

Thank you for your time to respond to my thread. Basically I do suspect it
might be due to DNS but this project server is only for internal use and is
not located at the DMZ zone, therefore, no boundries had been made to block
this server communication with the internal client machines. The site has
been added as a trusted site at IE but still no valid result. I've tried on
multiple machines trying to access the server but failed. But by using
http://ipaddress/projectserver then it works.

I've tried uninstall and Reinstalling both IIS and the Project Server itself
yet I still get back the same result.

 

[Gary L. Chefetz [MVP]]

James:

What is the server netbios name?

 

[James OSW]

Hi Gary,

The server netbios name is Mercury. The server name never exist in the
environment before. Previously I was able to access it via its hostname,
currently I'm not able to even trying to access via its FQDN.

Please advice.