E
eastyinc
I am trying to update our administrative installation point but it's
failing with the following error:
"The upgrade patch cannot be installed by the windows installer service
because the program to be upgraded may be missing, or the upgrade patch
may update a different version of the program. Verify that the program
to be upgraded exists on your computer and that you have the correct
upgrade patch."
Im also getting error 1642 in the log.
I'm familiar MS Kb906323 & I am running windows installer 3.1
(v3.01.4000.1823). I tried unsuccessfully to update to version
3.01.4000.2435 (removed 3.1, rebooted and installed KB893803) however
it still shows windows installer as being version 3.01.4000.1823.
Heres a copy of the log:
=== Verbose logging started: 7/09/2006 15:45:39 Build type: SHIP
UNICODE 3.01.4000.2435 Calling process:
C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (BC:E4) [15:45:39:970]: Resetting cached policy values
MSI (c) (BC:E4) [15:45:39:970]: Machine policy value 'Debug' is 0
MSI (c) (BC:E4) [15:45:39:970]: ******* RunEngine:
******* Product: \\server\apps\office2003\pro11.msi
******* Action: ADMIN
******* CommandLine: **********
MSI (c) (BC:E4) [15:45:39:970]: Client-side and UI is none or basic:
Running entire install on the server.
MSI (c) (BC:E4) [15:45:39:970]: Grabbed execution mutex.
MSI (c) (BC:E4) [15:45:40:048]: Cloaking enabled.
MSI (c) (BC:E4) [15:45:40:048]: Attempting to enable all disabled
priveleges before calling Install on Server
MSI (c) (BC:E4) [15:45:40:064]: Incrementing counter to disable
shutdown. Counter after increment: 0
MSI (s) (B0:14) [15:45:40:079]: Grabbed execution mutex.
MSI (s) (B0:58) [15:45:40:079]: Resetting cached policy values
MSI (s) (B0:58) [15:45:40:079]: Machine policy value 'Debug' is 0
MSI (s) (B0:58) [15:45:40:079]: ******* RunEngine:
******* Product: \\server\apps\office2003\pro11.msi
******* Action: ADMIN
******* CommandLine: **********
MSI (s) (B0:58) [15:45:40:486]: Incrementing counter to disable
shutdown. Counter after increment: 0
MSI (s) (B0:58) [15:45:40:501]: Machine policy value
'DisableUserInstalls' is 0
MSI (s) (B0:58) [15:45:40:689]: File will have security applied from
OpCode.
MSI (s) (B0:58) [15:45:41:033]: Decrementing counter to disable
shutdown. If counter >= 0, shutdown will be denied. Counter after
decrement: -1
MSI (s) (B0:58) [15:45:41:048]: SOFTWARE RESTRICTION POLICY: Verifying
package --> '\\server\apps\office2003\pro11.msi' against software
restriction policy
MSI (s) (B0:58) [15:45:41:048]: Note: 1: 2262 2: DigitalSignature 3:
-2147287038
MSI (s) (B0:58) [15:45:41:048]: SOFTWARE RESTRICTION POLICY:
\\server\apps\office2003\pro11.msi is not digitally signed
MSI (s) (B0:58) [15:45:41:064]: SOFTWARE RESTRICTION POLICY:
\\server\apps\office2003\pro11.msi is permitted to run at the
'unrestricted' authorization level.
MSI (s) (B0:58) [15:45:41:064]: End dialog not enabled
MSI (s) (B0:58) [15:45:41:064]: Original package ==>
\\server\apps\office2003\pro11.msi
MSI (s) (B0:58) [15:45:41:064]: Package we're running from ==>
C:\WINDOWS\Installer\140ec.msi
MSI (s) (B0:58) [15:45:41:142]: APPCOMPAT: looking for appcompat
database entry with ProductCode
'{90110409-6000-11D3-8CFE-0150048383C9}'.
MSI (s) (B0:58) [15:45:41:142]: APPCOMPAT: no matching ProductCode
found in database.
MSI (s) (B0:58) [15:45:41:204]: MSCOREE not loaded loading copy from
system32
MSI (s) (B0:58) [15:45:41:658]: Machine policy value 'TransformsSecure'
is 0
MSI (s) (B0:58) [15:45:41:658]: User policy value 'TransformsAtSource'
is 0
MSI (s) (B0:58) [15:45:49:580]: File will have security applied from
OpCode.
MSI (s) (B0:58) [15:46:02:299]: Original patch ==>
C:\Sources\Office2003SP2\mainsp2ff.msp
MSI (s) (B0:58) [15:46:02:299]: Patch we're running from ==>
C:\WINDOWS\Installer\140ed.msp
MSI (s) (B0:58) [15:46:03:065]: SOFTWARE RESTRICTION POLICY: Verifying
patch --> 'C:\Sources\Office2003SP2\mainsp2ff.msp' against software
restriction policy
MSI (s) (B0:58) [15:46:03:065]: Note: 1: 2262 2: DigitalSignature 3:
-2147287038
MSI (s) (B0:58) [15:46:03:065]: SOFTWARE RESTRICTION POLICY:
C:\Sources\Office2003SP2\mainsp2ff.msp is not digitally signed
MSI (s) (B0:58) [15:46:03:065]: SOFTWARE RESTRICTION POLICY:
C:\Sources\Office2003SP2\mainsp2ff.msp is permitted to run at the
'unrestricted' authorization level.
MSI (s) (B0:58) [15:46:03:065]: SequencePatches starts. Product code:
{90110409-6000-11D3-8CFE-0150048383C9}, Product version: 11.0.7969.0,
Upgrade code: {00110000-6000-11D3-8CFE-0050048383C9}, Product language
1033
MSI (s) (B0:58) [15:46:03:065]: PATCH SEQUENCER WARNING:
C:\Sources\Office2003SP2\mainsp2ff.msp patch will not be sequenced
because it does not contain any transform that may apply to product!
MSI (s) (B0:58) [15:46:03:065]: SequencePatches returns success.
MSI (s) (B0:58) [15:46:03:065]: Final Patch Application Order:
MSI (s) (B0:58) [15:46:03:065]: Other Patches:
MSI (s) (B0:58) [15:46:03:065]: Unknown\Absent:
{FFB59000-EB47-45BC-842A-EFFBDA635C94} -
C:\Sources\Office2003SP2\mainsp2ff.msp
MSI (s) (B0:58) [15:46:03:081]: Product: Microsoft Office Professional
Edition 2003 - Update '{FFB59000-EB47-45BC-842A-EFFBDA635C94}' could
not be installed. Error code 1642. Additional information is available
in the log file c:\update.log.
MSI (s) (B0:58) [15:46:03:096]: Note: 1: 1708
MSI (s) (B0:58) [15:46:03:096]: Note: 1: 2729
MSI (s) (B0:58) [15:46:03:112]: Note: 1: 2729
MSI (s) (B0:58) [15:46:03:112]: Product: Microsoft Office Professional
Edition 2003 -- Installation failed.
MSI (s) (B0:58) [15:46:03:127]: Attempting to delete file
C:\WINDOWS\Installer\140ed.msp
MSI (s) (B0:58) [15:46:03:143]: MainEngineThread is returning 1642
The upgrade patch cannot be installed by the Windows Installer service
because the program to be upgraded may be missing, or the upgrade patch
may update a different version of the program. Verify that the program
to be upgraded exists on your computer an
d that you have the correct upgrade patch.
\\server\apps\office2003\pro11.msi
MSI (c) (BC:E4) [15:46:03:143]: Decrementing counter to disable
shutdown. If counter >= 0, shutdown will be denied. Counter after
decrement: -1
MSI (c) (BC:E4) [15:46:03:143]: MainEngineThread is returning 1642
=== Verbose logging stopped: 7/09/2006 15:46:03 ===
Can somebody please tell me where im going wrong?
Cheers
failing with the following error:
"The upgrade patch cannot be installed by the windows installer service
because the program to be upgraded may be missing, or the upgrade patch
may update a different version of the program. Verify that the program
to be upgraded exists on your computer and that you have the correct
upgrade patch."
Im also getting error 1642 in the log.
I'm familiar MS Kb906323 & I am running windows installer 3.1
(v3.01.4000.1823). I tried unsuccessfully to update to version
3.01.4000.2435 (removed 3.1, rebooted and installed KB893803) however
it still shows windows installer as being version 3.01.4000.1823.
Heres a copy of the log:
=== Verbose logging started: 7/09/2006 15:45:39 Build type: SHIP
UNICODE 3.01.4000.2435 Calling process:
C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (BC:E4) [15:45:39:970]: Resetting cached policy values
MSI (c) (BC:E4) [15:45:39:970]: Machine policy value 'Debug' is 0
MSI (c) (BC:E4) [15:45:39:970]: ******* RunEngine:
******* Product: \\server\apps\office2003\pro11.msi
******* Action: ADMIN
******* CommandLine: **********
MSI (c) (BC:E4) [15:45:39:970]: Client-side and UI is none or basic:
Running entire install on the server.
MSI (c) (BC:E4) [15:45:39:970]: Grabbed execution mutex.
MSI (c) (BC:E4) [15:45:40:048]: Cloaking enabled.
MSI (c) (BC:E4) [15:45:40:048]: Attempting to enable all disabled
priveleges before calling Install on Server
MSI (c) (BC:E4) [15:45:40:064]: Incrementing counter to disable
shutdown. Counter after increment: 0
MSI (s) (B0:14) [15:45:40:079]: Grabbed execution mutex.
MSI (s) (B0:58) [15:45:40:079]: Resetting cached policy values
MSI (s) (B0:58) [15:45:40:079]: Machine policy value 'Debug' is 0
MSI (s) (B0:58) [15:45:40:079]: ******* RunEngine:
******* Product: \\server\apps\office2003\pro11.msi
******* Action: ADMIN
******* CommandLine: **********
MSI (s) (B0:58) [15:45:40:486]: Incrementing counter to disable
shutdown. Counter after increment: 0
MSI (s) (B0:58) [15:45:40:501]: Machine policy value
'DisableUserInstalls' is 0
MSI (s) (B0:58) [15:45:40:689]: File will have security applied from
OpCode.
MSI (s) (B0:58) [15:45:41:033]: Decrementing counter to disable
shutdown. If counter >= 0, shutdown will be denied. Counter after
decrement: -1
MSI (s) (B0:58) [15:45:41:048]: SOFTWARE RESTRICTION POLICY: Verifying
package --> '\\server\apps\office2003\pro11.msi' against software
restriction policy
MSI (s) (B0:58) [15:45:41:048]: Note: 1: 2262 2: DigitalSignature 3:
-2147287038
MSI (s) (B0:58) [15:45:41:048]: SOFTWARE RESTRICTION POLICY:
\\server\apps\office2003\pro11.msi is not digitally signed
MSI (s) (B0:58) [15:45:41:064]: SOFTWARE RESTRICTION POLICY:
\\server\apps\office2003\pro11.msi is permitted to run at the
'unrestricted' authorization level.
MSI (s) (B0:58) [15:45:41:064]: End dialog not enabled
MSI (s) (B0:58) [15:45:41:064]: Original package ==>
\\server\apps\office2003\pro11.msi
MSI (s) (B0:58) [15:45:41:064]: Package we're running from ==>
C:\WINDOWS\Installer\140ec.msi
MSI (s) (B0:58) [15:45:41:142]: APPCOMPAT: looking for appcompat
database entry with ProductCode
'{90110409-6000-11D3-8CFE-0150048383C9}'.
MSI (s) (B0:58) [15:45:41:142]: APPCOMPAT: no matching ProductCode
found in database.
MSI (s) (B0:58) [15:45:41:204]: MSCOREE not loaded loading copy from
system32
MSI (s) (B0:58) [15:45:41:658]: Machine policy value 'TransformsSecure'
is 0
MSI (s) (B0:58) [15:45:41:658]: User policy value 'TransformsAtSource'
is 0
MSI (s) (B0:58) [15:45:49:580]: File will have security applied from
OpCode.
MSI (s) (B0:58) [15:46:02:299]: Original patch ==>
C:\Sources\Office2003SP2\mainsp2ff.msp
MSI (s) (B0:58) [15:46:02:299]: Patch we're running from ==>
C:\WINDOWS\Installer\140ed.msp
MSI (s) (B0:58) [15:46:03:065]: SOFTWARE RESTRICTION POLICY: Verifying
patch --> 'C:\Sources\Office2003SP2\mainsp2ff.msp' against software
restriction policy
MSI (s) (B0:58) [15:46:03:065]: Note: 1: 2262 2: DigitalSignature 3:
-2147287038
MSI (s) (B0:58) [15:46:03:065]: SOFTWARE RESTRICTION POLICY:
C:\Sources\Office2003SP2\mainsp2ff.msp is not digitally signed
MSI (s) (B0:58) [15:46:03:065]: SOFTWARE RESTRICTION POLICY:
C:\Sources\Office2003SP2\mainsp2ff.msp is permitted to run at the
'unrestricted' authorization level.
MSI (s) (B0:58) [15:46:03:065]: SequencePatches starts. Product code:
{90110409-6000-11D3-8CFE-0150048383C9}, Product version: 11.0.7969.0,
Upgrade code: {00110000-6000-11D3-8CFE-0050048383C9}, Product language
1033
MSI (s) (B0:58) [15:46:03:065]: PATCH SEQUENCER WARNING:
C:\Sources\Office2003SP2\mainsp2ff.msp patch will not be sequenced
because it does not contain any transform that may apply to product!
MSI (s) (B0:58) [15:46:03:065]: SequencePatches returns success.
MSI (s) (B0:58) [15:46:03:065]: Final Patch Application Order:
MSI (s) (B0:58) [15:46:03:065]: Other Patches:
MSI (s) (B0:58) [15:46:03:065]: Unknown\Absent:
{FFB59000-EB47-45BC-842A-EFFBDA635C94} -
C:\Sources\Office2003SP2\mainsp2ff.msp
MSI (s) (B0:58) [15:46:03:081]: Product: Microsoft Office Professional
Edition 2003 - Update '{FFB59000-EB47-45BC-842A-EFFBDA635C94}' could
not be installed. Error code 1642. Additional information is available
in the log file c:\update.log.
MSI (s) (B0:58) [15:46:03:096]: Note: 1: 1708
MSI (s) (B0:58) [15:46:03:096]: Note: 1: 2729
MSI (s) (B0:58) [15:46:03:112]: Note: 1: 2729
MSI (s) (B0:58) [15:46:03:112]: Product: Microsoft Office Professional
Edition 2003 -- Installation failed.
MSI (s) (B0:58) [15:46:03:127]: Attempting to delete file
C:\WINDOWS\Installer\140ed.msp
MSI (s) (B0:58) [15:46:03:143]: MainEngineThread is returning 1642
The upgrade patch cannot be installed by the Windows Installer service
because the program to be upgraded may be missing, or the upgrade patch
may update a different version of the program. Verify that the program
to be upgraded exists on your computer an
d that you have the correct upgrade patch.
\\server\apps\office2003\pro11.msi
MSI (c) (BC:E4) [15:46:03:143]: Decrementing counter to disable
shutdown. If counter >= 0, shutdown will be denied. Counter after
decrement: -1
MSI (c) (BC:E4) [15:46:03:143]: MainEngineThread is returning 1642
=== Verbose logging stopped: 7/09/2006 15:46:03 ===
Can somebody please tell me where im going wrong?
Cheers