problem opening documents

H

Hannah

All of the sudden, my word 2002 crashes everytime I try to open a document
(or save for that matter) from within the program. In other words, if I
click open and the dialog box of my docs appears, and then I double clikc on
something - the whoel program just freezes....same things happen when I try
to save and click on a sub folder in order to save in something more specific
then my docs. ANY IDEAS???
 
T

Terri

Mine is doing the same thing. I'm able to open documents from "My Computer",
but not while I'm actually in Word...how did you fix it?

Terri
 
G

garfield-n-odie [MVP]

Hannah said:
All of the sudden, my word 2002 crashes everytime I try to open a document
(or save for that matter) from within the program. In other words, if I
click open and the dialog box of my docs appears, and then I double clikc on
something - the whoel program just freezes....same things happen when I try
to save and click on a sub folder in order to save in something more specific
then my docs. ANY IDEAS???
Click to expand...
 
G

garfield-n-odie [MVP]

Two things to try:
1. Right-click on the My Computer icon on the Windows
desktop, left-click on Disconnect Network Drive, and disconnect
any mapped drives that are not currently available.
2. See http://support.microsoft.com/kb/918165 "Problems in
Windows Explorer or the Windows shell after you install security
update MS06-015".
 
G

garfield-n-odie [MVP]

Two things to try:
1. Right-click on the My Computer icon on the Windows
desktop, left-click on Disconnect Network Drive, and disconnect
any mapped drives that are not currently available.
2. See http://support.microsoft.com/kb/918165 "Problems in
Windows Explorer or the Windows shell after you install security
update MS06-015".
 
H

Hannah

wait wait -- ir ead a few posts below and got good advice that seems to have
fixed the problem...check out article 918165
 
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