Problem opening files in excel with a specific account

T

Tom Hagen

Hi.

We have problmes opening a couple of files in excel, without any specific
error message. The application just "hangs". When we log on to WXP as
another user, the files work fine.

We have re-installed excel, deleted and recreated the user profile which has
problems, but still no luck.

Anybody got a clue why this is happening?

The computer excel is running on is a DELL Optiplex Pentium HyperThreading
machine.

Thansk in advance.
 
D

Dave Peterson

Sometimes cleaning up the windows Temp folder will help.

If that doesn't help, sometimes the file that contains the toolbar
customizations can be a problem.

Start Excel in safe mode (to avoid loading anything that could cause problems
(toolbars/addins/macros)

With excel closed
windows start button|run
excel /safe

Back to excel to test it.

If that worked, maybe it was a toolbar that went bad.

close excel
Windows|start button|find/search)
look for *.xlb
Rename them all to *.xlbOLD

Back to excel to test.

If it worked, just delete those *.xlbold files and rebuild any toolbars at your
leisure.

If none of this worked, Chip Pearson has documented some techniques to try when
you're having trouble starting excel.
http://www.cpearson.com/excel/StartupErrors.htm
 
T

Tom Hagen

I have tried all this already, with no luck.

Could these problems be caused by security updates?
 
D

Dave Peterson

I don't have a guess if it's a security update issue--but my gut feeling is no.
(Well, I guess I did have a guess!)

The same thing happened when you started in safe mode?
 
T

Tom Hagen

Yes, same thing happened when starting in Safe-mode....

I was also not able to make a system restore to any date or restore point,
so I reinstalled Windows XP and Office XP, updated the security updates up
to the ones that says Q******(SP2), and everything seems to work fine.

Strangest thing was that Microsoft removed all of the security updates with
Q****(SP2) in the name during yesterday......

Got another computer with the same problem.... Don't like that the user has
to be without a computer for a 2-3 hours, while I re-install Windows and
Offiec and any other software......
 
D

Dave Peterson

I don't have another guess. Good luck.

Tom said:
Yes, same thing happened when starting in Safe-mode....

I was also not able to make a system restore to any date or restore point,
so I reinstalled Windows XP and Office XP, updated the security updates up
to the ones that says Q******(SP2), and everything seems to work fine.

Strangest thing was that Microsoft removed all of the security updates with
Q****(SP2) in the name during yesterday......

Got another computer with the same problem.... Don't like that the user has
to be without a computer for a 2-3 hours, while I re-install Windows and
Offiec and any other software......
Click to expand...
 
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