Problem sending email through outlook 2002 using Comcast Broadband

P

Peter

I have been using Outlook as my email client and Comcast has been my ISP
(broadband) without any problems.

Lately (few days back), I started getting errors when trying to send emails
(smtp). I do no have this problem receiving any emails (pop3).

When I contacted Comcast support, they tried to resolve it for 10 minutes
and then
informed me that they do not officially support Outlook (sic) and asked me
to use their web email. That works fine. But I need to use Outlook, so that I
can check back my old emails offline.

Does anyone know if this is some kind of gimmick played by the ISPs.

Thanks.

Peter.
 
D

DL

As a general rule ISP's support OE not OL, its because OL is more than just
an email app.
The OL mail settings are broadly the same as in OE.
Comcast may have info on their web site re how to setup OE, just ignore ref
to OE
What err msgs do you get?
Tried an OL repair?
 
P

Peter

Thanks for the reply.

Infact Comcast has detailed instructions for Outlook 2002.
I tried setting up email account again. Funny thing is I
can get emails. But I cannot send emails. If there was
something wrong, then I shoould not be even getting
emails.

I will try and post the exact error message this evening,
once I reach home.
 
B

Brian Tillman

Peter said:
Infact Comcast has detailed instructions for Outlook 2002.
I tried setting up email account again. Funny thing is I
can get emails. But I cannot send emails
Click to expand...

The usual cause of this is failure to authenticate to the outgoing server.
If there was
something wrong, then I shoould not be even getting
emails.
Click to expand...

Not true. Since you can specify different accounts for the incoming (POP)
server and the outgoing (SMTP) server, it's quite easy to get one correct
and screw up the other. Then, you'll either be able to receive but not send
or send but no receive.
 
P

Peter

The error message is

************** start of message **************

Task 'mail.comcast.net - Sending' reported error
(0x800CCC78) : 'Unable to send the message. Please verify
the e-mail address in your account properties. The server
responded: 530 Authentication required'

************** end of message **************

I was never having this kind of problem earlier and I had
not made any changes to the email account configuration
till yesterday.

I started getting this error 5 days back.

Are the ISPs' doing something with SMTP.

I tried to test the email account and the results of the
test are below :

Establish network connection - Completed
Find outgoing mail server (SMTP) - Completed
Find incomming mail server (POP3) - Completed
Log onto incomming mail server (POP3) - Completed
Send test e-mail message - Failed.

Error displayed

"Send test e-mail message: Unable to send test Message.
Please verify the E-mail Address field."

Any ideas what is going on.

Thanks.

Peter
 
B

Brian Tillman

Peter said:
The error message is

************** start of message **************

Task 'mail.comcast.net - Sending' reported error
(0x800CCC78) : 'Unable to send the message. Please verify
the e-mail address in your account properties. The server
responded: 530 Authentication required'
Click to expand...

Make sure you are authenticating to the outgoing server. Tools>E-mail
Accounts>Next. Select the account. Click Change>More Settings>Outgoing
Server.
 
P

Peter

Thanks Brian.

I selected the following :

- My outgoing server (SMTP) require authentication

- Use same setting as my incomming mail server.

But I am still getting the same error.

I then tried setting up Outlook Express 6.0 and it works
fine with POP3 & SMTP.

Still not sure why Outlook 2002 is giving me problems now
after working faithfully for 2 years.

Peter
 
B

Brian Tillman

Peter said:
I selected the following :

- My outgoing server (SMTP) require authentication

- Use same setting as my incomming mail server.

But I am still getting the same error.
Click to expand...

I'm out of ideas, then. Sorry.
 
G

Guest

Thanks for all your help Brian.

I guess, I will start using Outlook Express 6.0 now, since
it works.

Peter.
 
D

d hollacher

Just want to add the fact that this same problem occured with a SBC-Yahoo DSL
connection -- after a half-hour of the usual troubleshooting ('disconnect
your router,
connect directly to the modem, create a new account, make sure the pop3/smtp
server addresses are correct, check the "outgoing server requires
authentication", etc., etc.') the tech support person said:" yes, this is a
confirmed problem with XP
Service pack 2 and Outlook 2002, you must call: 1-800-sp2-help "

So, why isn't half the civilized world reporting this problem ?!?

Any thoughts ?

respects,

d.

[email protected] said:
Thanks for all your help Brian.

I guess, I will start using Outlook Express 6.0 now, since
it works.

Peter.
Click to expand...
 
B

Brian Tillman

d hollacher said:
Just want to add the fact that this same problem occured with a
SBC-Yahoo DSL connection -- after a half-hour of the usual
troubleshooting ('disconnect your router,
connect directly to the modem, create a new account, make sure the
pop3/smtp server addresses are correct, check the "outgoing server
requires authentication", etc., etc.') the tech support person said:"
yes, this is a confirmed problem with XP
Service pack 2 and Outlook 2002, you must call: 1-800-sp2-help "

So, why isn't half the civilized world reporting this problem ?!?
Click to expand...

I'm not sure I believe whomever told you this because I use XP SP2 with
Outlook 2002 and SBC Yahoo! DSL at home with zero problems. If it were
wide-spread, I, like you, would think there's be a much larger incidence of
these reports.
 
D

d hollacher

I agree with you - but they're the only tech support I get, so I had
to follow through on their recommendation first. Tonight I will
be revisiting them -- although they tend not to believe that I've gone
through a trouble-shoot before, and insist that all steps be repeated.

thank you for your response -- I'll post any results.

respects,

d.
 
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