Problem to install Office 2003 SP2


J

Jyrdeman

I have "big" problem to install Office 2003 SP2 in one of the computers in
our company.
Every time i try to run the update file, the error appear "The update cannot
be applied".

I have downloaded manually both files
Office2003SP2-KB887616-Client-ENU.exe
and
Office2003SP2-kb887616-fullfile-enu.exe
from Microsoft download center, but no matter which one i try, the results
are always the same.

I also try to make repair installation from orginal Office 2003 CD, but the
installation stops on same error message.

Then i install the new Windows installer as described in article KB906323,
but no help.
After that i check the GUID codes by regedit as KB884298 advised. The codes
are correct and the installing path is also OK.

What should i do next? Any ideas?

Should i try to uninstall the whole Office? I think i can't do that, because
the repair installing does not work.

Please help me as soon as possible. The computer is our Managing Directors
use.
 
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S

Susan Ramlet

See if one of these articles helps.

http://support.microsoft.com/kb/884298
http://support.microsoft.com/kb/304498/en-us

If not, credit goes to Peter Foldes for this suggestion, which has worked
for many people:

1st Rename Office subkeys

Note: Removing the following registry keys may reset customized user
settings for your Microsoft Office programs.

1. Close all the applications.
2. Click on Start->Run, type in REGEDIT and click on OK.
3. Locate and select the following registry subkeys:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0

4. Right click on 11.0 and rename them to Old11.
5. Close the Registry Editor.

2nd. Detect and Repair Office 2003


1. On the Windows taskbar, click Start, point to and click Control Panel.
2. Double-click Add/Remove Programs.
3. Click Change/Remove Programs on the left pane.
4. Highlight Microsoft Office Professional Edition 2003 on the right pane
and click Change.
5. Insert the correct version of CD when it requires.
6. Select "Reinstall and Repair" and click Next.
7. Select "Detect and Repair errors in my Office installation".
8. Click Install and wait the process to end.

3rd. Install the Updates
 
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P

Peter Foldes

5 year old post and you expect something??

--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
This posting is provided "AS IS" with no warranties, and confers no rights.
http://www.microsoft.com/protect
 

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