Problem upgrading Groove 3.1 account to Groove 2007 RTM (v4.2.0.26

[Ross01]

After an otherwise successful upgrade to Office 2007 Enterprise RTM
v4.2.0.2623 (which prompted for the uninstall of Groove 3.1), Groove 2007 now
errors with:

"Upgrade Your Groove Account. Account upgrade unsuccessful. Reboot Required"

System reboot doesn't resolve the problem and Groove 2007 will not start

On another PC, of an identical configuration, also running with the same
Groove 3.1 account, the upgrade worked perfectly.

Neither PC had the Groove 2007 beta installed, alhough both had the Office
2007 B2TR excluding Groove) installed. The rest of Office 2007 installed OK

This problem seems to be the same as that reported below at

http://www.microsoft.com/communitie...d2f9&mid=e24144fa-9748-4534-8b49-08e0c85cd2f9

although in this case the beta version of Groove was involved. Because of
this, I have not tried the fix suggested there

Any ideas please?

Ross

 

[Emily]

When you previously used Groove 3.1, is the Groove data was not stored on the
default folder?

If so, check if you can find the following registry subkeys in the registry:

• HKEY_CURRENT_USER\ Software\Groove.OldData
• HKEY_CURRENT_USER\Software\Groove Networks, Inc.\Groove

If so, follow the steps below to see if it works.

1. Search for the groovemisc_xss.log file to locate the user data on the
computer. Note the location for later use.
2. Search for the groovedevice_xss.log file to locate the permanent system
data on the computer. Note the location for later use.
3. Search for the groove_xss.log file to locate the temporary system data on
the computer. Note the location for later use.
4. Exit Groove 2007.
5. Click Start, click Run, type regedit , and then click OK.
6. Locate and then delete the following registry entry:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Groove\MigratedData
7. Locate and then select the following registry subkey:
HKEY_CURRENT_USER\Software\Groove.OldData
8. On the Edit menu, point to New, and then click String Value.
9. Type UserRoot , and then press ENTER.
10. Double-click the newly created UserRoot registry entry, type the path
where the Groove 3.x user data is located, and then click OK.

Note Add a backslash to the end of the path. For example, type
C:\Groove\UserData\ .
11. Locate and then select the following registry subkey:
HKEY_LOCAL_MACHINE\Software\Groove.OldData
12. Add the following registry entries. Name Type Value
SystemPermanentRoot String Value The path where the Groove 3.x permanent
system data is located
SystemTemporaryRoot String Value The path where the Groove 3.x temporary
system data is located
SystemRoot String Value The parent folder for the Groove 3.x permanent and
temporary system data
Note Add a backslash to the end of each path. For example, type
C:\Groove\UserData\ .
13. Click Start, click Run, type cmd , and then click OK.
14. At the command prompt, change to the 2007 Microsoft Office directory.
For example, if you installed the 2007 Office suite to the default location,
type the following at the command prompt, and then press ENTER:
cd C:\Program Files\Microsoft Office\Office12
15. At the command prompt, type Grooveclean –all , and then press ENTER.
16. Start Groove 2007.
17. In the Account Upgrade wizard, select to upgrade your Groove account.
When the upgrade is complete, your Groove 3.x account will be available in
Groove 2007.

 

[Carlo]

Hi Emily,

Does this mean that it will be an issue for every Groove setup that is not
the default setup?

I am a little concerned about this since in my organisation, the User and
Data folder is located in another drive (Second partition) which has more
storage space than the C drive.

Is there a way of achieving a clean install in this situation?

Regards

Carlo