Problem with "Save As" Word 2002

C

Cheryl Kammer

Once I have been in my document for a period of time and I click on Save As,
I get the following error message:

Microsoft Word has encountered a problem and needs to close.
The Error Signature reads as follows:
APPName: winword.exe APPVersion: 10.0.5815.0
Mod Name: Unknown Mod Ver: 0.0.0.0 Offset: 00690074

Any help would be greatly appreciated.
 
A

Andre Da Costa

Have you applied the latest Service Pack and patches for Word 2002?

Andre Da Costa
Jamaica W.I.
 
T

TF

Cheryl

This is a symptom that some third party application has installed its own
macros to replace the normal AutoSave command. Take a look in Macros and see
if there are any AutoSave or similar named macros installed.



: Once I have been in my document for a period of time and I click on Save
As,
: I get the following error message:
:
: Microsoft Word has encountered a problem and needs to close.
: The Error Signature reads as follows:
: APPName: winword.exe APPVersion: 10.0.5815.0
: Mod Name: Unknown Mod Ver: 0.0.0.0 Offset: 00690074
:
: Any help would be greatly appreciated.
:
:
 
C

Cheryl Kammer

I did take a look and I do not see anything out of t ordinary. Any are
suggestions?

Cheryl
 
T

TF

Well any macro that you didn't create or knowingly installed must be
suspect. Also, you may have a third party add-in that is causing this
conflict: see
http://word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm for
details of how to find add-ins.

Terry

: I did take a look and I do not see anything out of t ordinary. Any are
: suggestions?
:
: Cheryl
:
:
: "TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
: : > Cheryl
: >
: > This is a symptom that some third party application has installed its
own
: > macros to replace the normal AutoSave command. Take a look in Macros and
: see
: > if there are any AutoSave or similar named macros installed.
: >
: > --
: > Terry Farrell - Word MVP
:
: >
: > : > : Once I have been in my document for a period of time and I click on
Save
: > As,
: > : I get the following error message:
: > :
: > : Microsoft Word has encountered a problem and needs to close.
: > : The Error Signature reads as follows:
: > : APPName: winword.exe APPVersion: 10.0.5815.0
: > : Mod Name: Unknown Mod Ver: 0.0.0.0 Offset: 00690074
: > :
: > : Any help would be greatly appreciated.
: > :
: > :
: >
: >
:
:
 
C

Cheryl Kammer

I still cannot locate a macro that would be causing this problem. Would it
be beneficial to uninstall and re-install the program again?
 
T

TF

Cheryl

Has NAV ever been installed at any time?

Terry

: I am not running Norton's on my computer.
:
:
: : > Have you disabled the Office Plug-in in Norton AntiVirus?
: >
: > --
: > Suzanne S. Barnhill
: > Microsoft MVP (Word)
: > Words into Type
: > Fairhope, Alabama USA
: >
: > Email cannot be acknowledged; please post all follow-ups to the
newsgroup
: so
: > all may benefit.
: >
: > : > > I still cannot locate a macro that would be causing this problem.
Would
: > it
: > > be beneficial to uninstall and re-install the program again?
: > >
: > >
: > > : > > > And the macro you should be looking for is FileSaveAs, not AutoSave.
: > > >
: > > > --
: > > > Suzanne S. Barnhill
: > > > Microsoft MVP (Word)
: > > > Words into Type
: > > > Fairhope, Alabama USA
: > > >
: > > > Email cannot be acknowledged; please post all follow-ups to the
: > newsgroup
: > > so
: > > > all may benefit.
: > > >
: > > > "TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
: > > > : > > > > Well any macro that you didn't create or knowingly installed must
be
: > > > > suspect. Also, you may have a third party add-in that is causing
: this
: > > > > conflict: see
: > > > > http://word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm
: for
: > > > > details of how to find add-ins.
: > > > >
: > > > > Terry
: > > > >
: > > > > : > > > > : I did take a look and I do not see anything out of t ordinary.
: Any
: > > are
: > > > > : suggestions?
: > > > > :
: > > > > : Cheryl
: > > > > :
: > > > > :
: > > > > : "TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
: > > > > : : > > > > : > Cheryl
: > > > > : >
: > > > > : > This is a symptom that some third party application has
: installed
: > > its
: > > > > own
: > > > > : > macros to replace the normal AutoSave command. Take a look in
: > Macros
: > > > and
: > > > > : see
: > > > > : > if there are any AutoSave or similar named macros installed.
: > > > > : >
: > > > > : > --
: > > > > : > Terry Farrell - Word MVP
: > > > > :
: > > > > : >
: > > > > : > : > > > > : > : Once I have been in my document for a period of time and I
: click
: > > on
: > > > > Save
: > > > > : > As,
: > > > > : > : I get the following error message:
: > > > > : > :
: > > > > : > : Microsoft Word has encountered a problem and needs to close.
: > > > > : > : The Error Signature reads as follows:
: > > > > : > : APPName: winword.exe APPVersion: 10.0.5815.0
: > > > > : > : Mod Name: Unknown Mod Ver: 0.0.0.0 Offset: 00690074
: > > > > : > :
: > > > > : > : Any help would be greatly appreciated.
: > > > > : > :
: > > > > : > :
: > > > > : >
: > > > > : >
: > > > > :
: > > > > :
: > > > >
: > > > >
: > > >
: > >
: > >
: >
:
:
 
C

Cheryl Kammer

No NAV has never been installed at any time.


TF said:
Cheryl

Has NAV ever been installed at any time?

Terry

: I am not running Norton's on my computer.
:
:
: : > Have you disabled the Office Plug-in in Norton AntiVirus?
: >
: > --
: > Suzanne S. Barnhill
: > Microsoft MVP (Word)
: > Words into Type
: > Fairhope, Alabama USA
: >
: > Email cannot be acknowledged; please post all follow-ups to the
newsgroup
: so
: > all may benefit.
: >
: > : > > I still cannot locate a macro that would be causing this problem.
Would
: > it
: > > be beneficial to uninstall and re-install the program again?
: > >
: > >
: > > : > > > And the macro you should be looking for is FileSaveAs, not AutoSave.
: > > >
: > > > --
: > > > Suzanne S. Barnhill
: > > > Microsoft MVP (Word)
: > > > Words into Type
: > > > Fairhope, Alabama USA
: > > >
: > > > Email cannot be acknowledged; please post all follow-ups to the
: > newsgroup
: > > so
: > > > all may benefit.
: > > >
: > > > "TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
: > > > : > > > > Well any macro that you didn't create or knowingly installed must
be
: > > > > suspect. Also, you may have a third party add-in that is causing
: this
: > > > > conflict: see
: > > > > http://word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm
: for
: > > > > details of how to find add-ins.
: > > > >
: > > > > Terry
: > > > >
: > > > > : > > > > : I did take a look and I do not see anything out of t ordinary.
: Any
: > > are
: > > > > : suggestions?
: > > > > :
: > > > > : Cheryl
: > > > > :
: > > > > :
: > > > > : "TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
: > > > > : : > > > > : > Cheryl
: > > > > : >
: > > > > : > This is a symptom that some third party application has
: installed
: > > its
: > > > > own
: > > > > : > macros to replace the normal AutoSave command. Take a look in
: > Macros
: > > > and
: > > > > : see
: > > > > : > if there are any AutoSave or similar named macros installed.
: > > > > : >
: > > > > : > --
: > > > > : > Terry Farrell - Word MVP
: > > > > :
: > > > > : >
: > > > > : > : > > > > : > : Once I have been in my document for a period of time and I
: click
: > > on
: > > > > Save
: > > > > : > As,
: > > > > : > : I get the following error message:
: > > > > : > :
: > > > > : > : Microsoft Word has encountered a problem and needs to close.
: > > > > : > : The Error Signature reads as follows:
: > > > > : > : APPName: winword.exe APPVersion: 10.0.5815.0
: > > > > : > : Mod Name: Unknown Mod Ver: 0.0.0.0 Offset: 00690074
: > > > > : > :
: > > > > : > : Any help would be greatly appreciated.
: > > > > : > :
: > > > > : > :
: > > > > : >
: > > > > : >
: > > > > :
: > > > > :
: > > > >
: > > > >
: > > >
: > >
: > >
: >
:
:
Click to expand...
 
T

TF

Reinstalling never helps as the uninstalling process doesn't remove user or
third party add-ins or macros, etc. You need to find it and remove it from
your computer. As a test, if you start Word in Safe Mode, do you still get
the problem. From Start, Run type in

winword /a

and press enter. Word will start in Safe Mode: test it and see if you still
have the problem in safe mode.

Terry

: I still cannot locate a macro that would be causing this problem. Would
it
: be beneficial to uninstall and re-install the program again?
:
:
: : > And the macro you should be looking for is FileSaveAs, not AutoSave.
: >
: > --
: > Suzanne S. Barnhill
: > Microsoft MVP (Word)
: > Words into Type
: > Fairhope, Alabama USA
: >
: > Email cannot be acknowledged; please post all follow-ups to the
newsgroup
: so
: > all may benefit.
: >
: > "TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
: > : > > Well any macro that you didn't create or knowingly installed must be
: > > suspect. Also, you may have a third party add-in that is causing this
: > > conflict: see
: > > http://word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm for
: > > details of how to find add-ins.
: > >
: > > Terry
: > >
: > > : > > : I did take a look and I do not see anything out of t ordinary. Any
: are
: > > : suggestions?
: > > :
: > > : Cheryl
: > > :
: > > :
: > > : "TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
: > > : : > > : > Cheryl
: > > : >
: > > : > This is a symptom that some third party application has installed
: its
: > > own
: > > : > macros to replace the normal AutoSave command. Take a look in
Macros
: > and
: > > : see
: > > : > if there are any AutoSave or similar named macros installed.
: > > : >
: > > : > --
: > > : > Terry Farrell - Word MVP
: > > :
: > > : >
: > > : > : > > : > : Once I have been in my document for a period of time and I click
: on
: > > Save
: > > : > As,
: > > : > : I get the following error message:
: > > : > :
: > > : > : Microsoft Word has encountered a problem and needs to close.
: > > : > : The Error Signature reads as follows:
: > > : > : APPName: winword.exe APPVersion: 10.0.5815.0
: > > : > : Mod Name: Unknown Mod Ver: 0.0.0.0 Offset: 00690074
: > > : > :
: > > : > : Any help would be greatly appreciated.
: > > : > :
: > > : > :
: > > : >
: > > : >
: > > :
: > > :
: > >
: > >
: >
:
:
 
C

Cheryl Kammer

It seemed to be working fine while I was in safe mode. Is there a way to
run it with the set-up that is in safe mode?
 
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