Problem with Setup

[Rob]

I just purchased Microsoft Office Professional Edition
2003 (Home Use Program). I'm trying to install it. But
the installer is asking me to insert my Microsoft Office
2000 Disc 2. I've lost my Microsoft Office 2000 discs--
that's one of the reasons I purchased the XP version. So
what am I supposed to do now? It doesn't seem to let me
bypass this step.

I didn't purchase an upgrade version--I purchased the
full version, so I don't understand why it seems to be
requiring my old discs.

 

[Susan Ramlet]

Hi, Rob,

Because you are probably telling it to remove your previous version, the
Windows Installer wants the original CDs for Office 2000 to do the
uninstallation. You can try either telling it to retain your previous
version, or you could use the Windows Installer Cleanuip to remove Windows
Installer entries to Office 2000, and thus unconfuse the Windows Installer.

290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Install it and run it, and tell it to remove Office 2000 installer entries.
This will not remove Office 2000, however, but it isn't likely to function
well.

By the way, it's a very good idea to always retain your original
installation media in case you need to do a re-installation or repair. You
paid for it, after all.

 

[Susan Ramlet]

Hi, Rob,

Because you are probably telling it to remove your previous version, the
Windows Installer wants the original CDs for Office 2000 to do the
uninstallation. You can try either telling it to retain your previous
version, or you could use the Windows Installer Cleanuip to remove Windows
Installer entries to Office 2000, and thus unconfuse the Windows Installer.

290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Install it and run it, and tell it to remove Office 2000 installer entries.
This will not remove Office 2000, however, but it isn't likely to function
well.

By the way, it's a very good idea to always retain your original
installation media in case you need to do a re-installation or repair. You
paid for it, after all.

 

[Susan Ramlet]

Hi, Rob,

Because you are probably telling it to remove your previous version, the
Windows Installer wants the original CDs for Office 2000 to do the
uninstallation. You can try either telling it to retain your previous
version, or you could use the Windows Installer Cleanuip to remove Windows
Installer entries to Office 2000, and thus unconfuse the Windows Installer.

290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Install it and run it, and tell it to remove Office 2000 installer entries.
This will not remove Office 2000, however, but it isn't likely to function
well.

By the way, it's a very good idea to always retain your original
installation media in case you need to do a re-installation or repair. You
paid for it, after all.

 

[Susan Ramlet]

Hi, Rob,

Because you are probably telling it to remove your previous version, the
Windows Installer wants the original CDs for Office 2000 to do the
uninstallation. You can try either telling it to retain your previous
version, or you could use the Windows Installer Cleanuip to remove Windows
Installer entries to Office 2000, and thus unconfuse the Windows Installer.

290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Install it and run it, and tell it to remove Office 2000 installer entries.
This will not remove Office 2000, however, but it isn't likely to function
well.

By the way, it's a very good idea to always retain your original
installation media in case you need to do a re-installation or repair. You
paid for it, after all.

 

[Susan Ramlet]

Hi, Rob,

Because you are probably telling it to remove your previous version, the
Windows Installer wants the original CDs for Office 2000 to do the
uninstallation. You can try either telling it to retain your previous
version, or you could use the Windows Installer Cleanuip to remove Windows
Installer entries to Office 2000, and thus unconfuse the Windows Installer.

290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Install it and run it, and tell it to remove Office 2000 installer entries.
This will not remove Office 2000, however, but it isn't likely to function
well.

By the way, it's a very good idea to always retain your original
installation media in case you need to do a re-installation or repair. You
paid for it, after all.

 

[Susan Ramlet]

Hi, Rob,

Because you are probably telling it to remove your previous version, the
Windows Installer wants the original CDs for Office 2000 to do the
uninstallation. You can try either telling it to retain your previous
version, or you could use the Windows Installer Cleanuip to remove Windows
Installer entries to Office 2000, and thus unconfuse the Windows Installer.

290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Install it and run it, and tell it to remove Office 2000 installer entries.
This will not remove Office 2000, however, but it isn't likely to function
well.

By the way, it's a very good idea to always retain your original
installation media in case you need to do a re-installation or repair. You
paid for it, after all.

 

[Rob Rogers]

Thanks very much for the reply.

Because you are probably telling it to remove your previous version, the
Windows Installer wants the original CDs for Office 2000 to do the
uninstallation.

I'm not really "telling" it to do anything. I put in the
disk and say OK or Start or whatever at the prompt, and
then it runs for a few moments, stops, and asks me to
insert the disc I no longer have.

You can try either telling it to retain your previous
version,

How would I do this?

or you could use the Windows Installer Cleanuip to remove Windows
Installer entries to Office 2000, and thus unconfuse the Windows Installer.

290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-

us;290301

I'll give this a try.

Install it and run it, and tell it to remove Office 2000 installer entries.
This will not remove Office 2000, however, but it isn't likely to function
well.

That sounds worrisome. Do you mean that the old Office
2000 will stop running well, or that Office XP might have
problems?

By the way, it's a very good idea to always retain your original
installation media in case you need to do a re- installation or repair. You
paid for it, after all.

Well, yes. I see that that's true. On the other hand, I
shouldn't need them to install this new product. The fact
that I do is kind of a problem with the setup software...

 

[Rob Rogers]

Thanks very much for the reply.

Because you are probably telling it to remove your previous version, the
Windows Installer wants the original CDs for Office 2000 to do the
uninstallation.

I'm not really "telling" it to do anything. I put in the
disk and say OK or Start or whatever at the prompt, and
then it runs for a few moments, stops, and asks me to
insert the disc I no longer have.

You can try either telling it to retain your previous
version,

How would I do this?

or you could use the Windows Installer Cleanuip to remove Windows
Installer entries to Office 2000, and thus unconfuse the Windows Installer.

290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-

us;290301

I'll give this a try.

Install it and run it, and tell it to remove Office 2000 installer entries.
This will not remove Office 2000, however, but it isn't likely to function
well.

That sounds worrisome. Do you mean that the old Office
2000 will stop running well, or that Office XP might have
problems?

By the way, it's a very good idea to always retain your original
installation media in case you need to do a re- installation or repair. You
paid for it, after all.

Well, yes. I see that that's true. On the other hand, I
shouldn't need them to install this new product. The fact
that I do is kind of a problem with the setup software...

 

[Rob Rogers]

Thanks very much for the reply.

Because you are probably telling it to remove your previous version, the
Windows Installer wants the original CDs for Office 2000 to do the
uninstallation.

I'm not really "telling" it to do anything. I put in the
disk and say OK or Start or whatever at the prompt, and
then it runs for a few moments, stops, and asks me to
insert the disc I no longer have.

You can try either telling it to retain your previous
version,

How would I do this?

or you could use the Windows Installer Cleanuip to remove Windows
Installer entries to Office 2000, and thus unconfuse the Windows Installer.

290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-

us;290301

I'll give this a try.

Install it and run it, and tell it to remove Office 2000 installer entries.
This will not remove Office 2000, however, but it isn't likely to function
well.

That sounds worrisome. Do you mean that the old Office
2000 will stop running well, or that Office XP might have
problems?

By the way, it's a very good idea to always retain your original
installation media in case you need to do a re- installation or repair. You
paid for it, after all.

Well, yes. I see that that's true. On the other hand, I
shouldn't need them to install this new product. The fact
that I do is kind of a problem with the setup software...

 

[Rob Rogers]

Thanks very much for the reply.

Because you are probably telling it to remove your previous version, the
Windows Installer wants the original CDs for Office 2000 to do the
uninstallation.

I'm not really "telling" it to do anything. I put in the
disk and say OK or Start or whatever at the prompt, and
then it runs for a few moments, stops, and asks me to
insert the disc I no longer have.

You can try either telling it to retain your previous
version,

How would I do this?

or you could use the Windows Installer Cleanuip to remove Windows
Installer entries to Office 2000, and thus unconfuse the Windows Installer.

290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-

us;290301

I'll give this a try.

Install it and run it, and tell it to remove Office 2000 installer entries.
This will not remove Office 2000, however, but it isn't likely to function
well.

That sounds worrisome. Do you mean that the old Office
2000 will stop running well, or that Office XP might have
problems?

By the way, it's a very good idea to always retain your original
installation media in case you need to do a re- installation or repair. You
paid for it, after all.

Well, yes. I see that that's true. On the other hand, I
shouldn't need them to install this new product. The fact
that I do is kind of a problem with the setup software...

 

[Rob Rogers]

Thanks very much for the reply.

Because you are probably telling it to remove your previous version, the
Windows Installer wants the original CDs for Office 2000 to do the
uninstallation.

I'm not really "telling" it to do anything. I put in the
disk and say OK or Start or whatever at the prompt, and
then it runs for a few moments, stops, and asks me to
insert the disc I no longer have.

You can try either telling it to retain your previous
version,

How would I do this?

or you could use the Windows Installer Cleanuip to remove Windows
Installer entries to Office 2000, and thus unconfuse the Windows Installer.

290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-

us;290301

I'll give this a try.

Install it and run it, and tell it to remove Office 2000 installer entries.
This will not remove Office 2000, however, but it isn't likely to function
well.

That sounds worrisome. Do you mean that the old Office
2000 will stop running well, or that Office XP might have
problems?

By the way, it's a very good idea to always retain your original
installation media in case you need to do a re- installation or repair. You
paid for it, after all.

Well, yes. I see that that's true. On the other hand, I
shouldn't need them to install this new product. The fact
that I do is kind of a problem with the setup software...

 

[Rob Rogers]

Thanks very much for the reply.

Because you are probably telling it to remove your previous version, the
Windows Installer wants the original CDs for Office 2000 to do the
uninstallation.

I'm not really "telling" it to do anything. I put in the
disk and say OK or Start or whatever at the prompt, and
then it runs for a few moments, stops, and asks me to
insert the disc I no longer have.

You can try either telling it to retain your previous
version,

How would I do this?

or you could use the Windows Installer Cleanuip to remove Windows
Installer entries to Office 2000, and thus unconfuse the Windows Installer.

290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-

us;290301

I'll give this a try.

Install it and run it, and tell it to remove Office 2000 installer entries.
This will not remove Office 2000, however, but it isn't likely to function
well.

That sounds worrisome. Do you mean that the old Office
2000 will stop running well, or that Office XP might have
problems?

By the way, it's a very good idea to always retain your original
installation media in case you need to do a re- installation or repair. You
paid for it, after all.

Well, yes. I see that that's true. On the other hand, I
shouldn't need them to install this new product. The fact
that I do is kind of a problem with the setup software...

 

[Susan Ramlet]

Hi, Rob,

When you insert the installation disc, it should display a series of screens
that ask you if you want to install Office, and how. You can use these
screens to customize how it's installed, if you so choose. The default, I
believe, would remove all previous versions of Office. So if you make no
choices and just blow through the installation screens (which most of us
do), that's likely to be the default behavior.

Read each of the installation screens that come up while you're installing,
and try overriding the default of removing all previous versions of Office.

If you use the Windows Installer Cleanup Utility to remove registry entries
related to the installation state of Office 2000, it is possible that Office
2000 will no longer function properly. However, your upgrade will no longer
recognize that Office 2000 is there, and the Windows Installer will no
longer request installation media (because it won't "see" Office 2000 any
longer).

Microsoft have learned what a pain this is, and current versions of Office
have mitigated the requirement for original media. This requirement still
exists for Office 2000. However, they have recently released a patch for
Office 2000 that may eliminate the need for original installation media; you
could try installing it. Your Office 2000 needs to be at the SR-1 level to
use this patch, but it might be an option for you. The details are covered
in http://support.microsoft.com/default.aspx?scid=kb;en-us;835220 which
provides links to the downloads.

You could install it, then try your upgrade again.

 

[Susan Ramlet]

Hi, Rob,

When you insert the installation disc, it should display a series of screens
that ask you if you want to install Office, and how. You can use these
screens to customize how it's installed, if you so choose. The default, I
believe, would remove all previous versions of Office. So if you make no
choices and just blow through the installation screens (which most of us
do), that's likely to be the default behavior.

Read each of the installation screens that come up while you're installing,
and try overriding the default of removing all previous versions of Office.

If you use the Windows Installer Cleanup Utility to remove registry entries
related to the installation state of Office 2000, it is possible that Office
2000 will no longer function properly. However, your upgrade will no longer
recognize that Office 2000 is there, and the Windows Installer will no
longer request installation media (because it won't "see" Office 2000 any
longer).

Microsoft have learned what a pain this is, and current versions of Office
have mitigated the requirement for original media. This requirement still
exists for Office 2000. However, they have recently released a patch for
Office 2000 that may eliminate the need for original installation media; you
could try installing it. Your Office 2000 needs to be at the SR-1 level to
use this patch, but it might be an option for you. The details are covered
in http://support.microsoft.com/default.aspx?scid=kb;en-us;835220 which
provides links to the downloads.

You could install it, then try your upgrade again.

 

[Susan Ramlet]

Hi, Rob,

When you insert the installation disc, it should display a series of screens
that ask you if you want to install Office, and how. You can use these
screens to customize how it's installed, if you so choose. The default, I
believe, would remove all previous versions of Office. So if you make no
choices and just blow through the installation screens (which most of us
do), that's likely to be the default behavior.

Read each of the installation screens that come up while you're installing,
and try overriding the default of removing all previous versions of Office.

If you use the Windows Installer Cleanup Utility to remove registry entries
related to the installation state of Office 2000, it is possible that Office
2000 will no longer function properly. However, your upgrade will no longer
recognize that Office 2000 is there, and the Windows Installer will no
longer request installation media (because it won't "see" Office 2000 any
longer).

Microsoft have learned what a pain this is, and current versions of Office
have mitigated the requirement for original media. This requirement still
exists for Office 2000. However, they have recently released a patch for
Office 2000 that may eliminate the need for original installation media; you
could try installing it. Your Office 2000 needs to be at the SR-1 level to
use this patch, but it might be an option for you. The details are covered
in http://support.microsoft.com/default.aspx?scid=kb;en-us;835220 which
provides links to the downloads.

You could install it, then try your upgrade again.

 

[Susan Ramlet]

Hi, Rob,

When you insert the installation disc, it should display a series of screens
that ask you if you want to install Office, and how. You can use these
screens to customize how it's installed, if you so choose. The default, I
believe, would remove all previous versions of Office. So if you make no
choices and just blow through the installation screens (which most of us
do), that's likely to be the default behavior.

Read each of the installation screens that come up while you're installing,
and try overriding the default of removing all previous versions of Office.

If you use the Windows Installer Cleanup Utility to remove registry entries
related to the installation state of Office 2000, it is possible that Office
2000 will no longer function properly. However, your upgrade will no longer
recognize that Office 2000 is there, and the Windows Installer will no
longer request installation media (because it won't "see" Office 2000 any
longer).

Microsoft have learned what a pain this is, and current versions of Office
have mitigated the requirement for original media. This requirement still
exists for Office 2000. However, they have recently released a patch for
Office 2000 that may eliminate the need for original installation media; you
could try installing it. Your Office 2000 needs to be at the SR-1 level to
use this patch, but it might be an option for you. The details are covered
in http://support.microsoft.com/default.aspx?scid=kb;en-us;835220 which
provides links to the downloads.

You could install it, then try your upgrade again.

 

[Susan Ramlet]

Hi, Rob,

When you insert the installation disc, it should display a series of screens
that ask you if you want to install Office, and how. You can use these
screens to customize how it's installed, if you so choose. The default, I
believe, would remove all previous versions of Office. So if you make no
choices and just blow through the installation screens (which most of us
do), that's likely to be the default behavior.

Read each of the installation screens that come up while you're installing,
and try overriding the default of removing all previous versions of Office.

If you use the Windows Installer Cleanup Utility to remove registry entries
related to the installation state of Office 2000, it is possible that Office
2000 will no longer function properly. However, your upgrade will no longer
recognize that Office 2000 is there, and the Windows Installer will no
longer request installation media (because it won't "see" Office 2000 any
longer).

Microsoft have learned what a pain this is, and current versions of Office
have mitigated the requirement for original media. This requirement still
exists for Office 2000. However, they have recently released a patch for
Office 2000 that may eliminate the need for original installation media; you
could try installing it. Your Office 2000 needs to be at the SR-1 level to
use this patch, but it might be an option for you. The details are covered
in http://support.microsoft.com/default.aspx?scid=kb;en-us;835220 which
provides links to the downloads.

You could install it, then try your upgrade again.

 

[Susan Ramlet]

Hi, Rob,

When you insert the installation disc, it should display a series of screens
that ask you if you want to install Office, and how. You can use these
screens to customize how it's installed, if you so choose. The default, I
believe, would remove all previous versions of Office. So if you make no
choices and just blow through the installation screens (which most of us
do), that's likely to be the default behavior.

Read each of the installation screens that come up while you're installing,
and try overriding the default of removing all previous versions of Office.

If you use the Windows Installer Cleanup Utility to remove registry entries
related to the installation state of Office 2000, it is possible that Office
2000 will no longer function properly. However, your upgrade will no longer
recognize that Office 2000 is there, and the Windows Installer will no
longer request installation media (because it won't "see" Office 2000 any
longer).

Microsoft have learned what a pain this is, and current versions of Office
have mitigated the requirement for original media. This requirement still
exists for Office 2000. However, they have recently released a patch for
Office 2000 that may eliminate the need for original installation media; you
could try installing it. Your Office 2000 needs to be at the SR-1 level to
use this patch, but it might be an option for you. The details are covered
in http://support.microsoft.com/default.aspx?scid=kb;en-us;835220 which
provides links to the downloads.

You could install it, then try your upgrade again.

 

[Rob]

It doesn't display a series of screens. I am never given
any options at all except to cancel, up until the point
where it asks me for the disk I lost.

The same thing happens when I try to run the update you
mention below.