Problem with Task Updates in PWA 2007

A

asadim

Here's what one of our Project Managers have complained about:

"
After accepting a task update, I ended up with the empty project plan. That
should not be. I should see the gantt chart with the updates applied. This is
not an issue of saving the file. I won’t even do that since the contents of
the file are no longer there
"

Here're the steps he takes:

"
I accepted the task
Another window came up asked me if I wanted to accepted the updates
I clicked on the yes (or whatever it said)
And the empty plan is what I ended up with.
"

I don't have any admin guides and so I can't figure out why he's having this
difficulty. I appreciate any help.
 
D

Dale Howard [MVP]

asadim --

Did the PM actually open the project in Project Professional 2007, or did
he/she use the Preview feature on the Updates page in PWA? After accepting
task updates, I recommend the PM immediately open the enterprise project in
Project Professional 2007 to assess the current state of the project after
updates, analyze project variance, adjust the schedule as needed, and then
PUBLISH the latest schedule changes. The system DOES NOT publish the latest
schedule changes automatically, so the PM still needs to do this. Let us
know what your PM actually did.
 
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