Problem with Windows XP FAX Services

[Rich]

I have a strange problem after installing WinXP FAX services. I am running
XP MCE SP2 on a Dell XPS410 with all security and hotfixes done. I use Trend
Micro Internet Security 2007.

After re-booting, the desktop comes up normally but I can't do anything for
several minutes with a number of applications such as IE6 or Control Panel
Add/Remove Programs. These hang for several minutes. Eventually they will
run. Un-intstalling Fax Services cures the problem.

The FAX service does work just fine once up and running. I have tried auto
answer off and automatic. Having the phone line connected to the modem makes
no difference. I didn't go into Outlook to configure anyhting there since I
do not use Outlook.

Process Explorer doesn't show any activity other System Idle Process during
the hang. Once whatever is hanging is done then I see changes and additions
to the Processes in Process Explorer.

I looked at the Microsoft Knowledge Base, also Bruces Printing Pages and
Slipstick.com but didn't see any comments about this problem. A Google
search didn't come up with similar problems.

Anybody have any ideas?


Thank you


Rich

 

[Russ Valentine [MVP-Outlook]]

Rather a vague, convoluted story. Why did you suspect the Fax Service in the
first place? What made you think uninstalling it would help?
If I were you I'd be looking for more concrete steps to reproduce your
problem, error messages, and Event viewer. Trust me, no one has reported
anything like it, especially in this group, which is for Outlook.

 

[Rich]

I suspected it because it was the only change I had made. When I remove FAX
services the problem goes away.

There were no error messages but I'll look at the event viewer and logs.

Sorry about posting here. This seems to be a news group with active users.

Thank you.

Rather a vague, convoluted story. Why did you suspect the Fax Service in
the first place? What made you think uninstalling it would help?
If I were you I'd be looking for more concrete steps to reproduce your
problem, error messages, and Event viewer. Trust me, no one has reported
anything like it, especially in this group, which is for Outlook.

--
Russ Valentine
[MVP-Outlook]

I have a strange problem after installing WinXP FAX services. I am running
XP MCE SP2 on a Dell XPS410 with all security and hotfixes done. I use
Trend Micro Internet Security 2007.

After re-booting, the desktop comes up normally but I can't do anything
for several minutes with a number of applications such as IE6 or Control
Panel Add/Remove Programs. These hang for several minutes. Eventually
they will run. Un-intstalling Fax Services cures the problem.

The FAX service does work just fine once up and running. I have tried
auto answer off and automatic. Having the phone line connected to the
modem makes no difference. I didn't go into Outlook to configure anyhting
there since I do not use Outlook.

Process Explorer doesn't show any activity other System Idle Process
during the hang. Once whatever is hanging is done then I see changes and
additions to the Processes in Process Explorer.

I looked at the Microsoft Knowledge Base, also Bruces Printing Pages and
Slipstick.com but didn't see any comments about this problem. A Google
search didn't come up with similar problems.

Anybody have any ideas?


Thank you


Rich

 

[Russ Valentine [MVP-Outlook]]

I would post in the XP Fax group. Perhaps someone there has seen it. I would
still post a lot more detail that "it was the only change I made." That
would mean nothing to someone who wasn't watching what you were doing.
--
Russ Valentine
[MVP-Outlook]

I suspected it because it was the only change I had made. When I remove FAX
services the problem goes away.

There were no error messages but I'll look at the event viewer and logs.

Sorry about posting here. This seems to be a news group with active users.

Thank you.

Rather a vague, convoluted story. Why did you suspect the Fax Service in
the first place? What made you think uninstalling it would help?
If I were you I'd be looking for more concrete steps to reproduce your
problem, error messages, and Event viewer. Trust me, no one has reported
anything like it, especially in this group, which is for Outlook.

--
Russ Valentine
[MVP-Outlook]

I have a strange problem after installing WinXP FAX services. I am
running XP MCE SP2 on a Dell XPS410 with all security and hotfixes done.
I use Trend Micro Internet Security 2007.

After re-booting, the desktop comes up normally but I can't do anything
for several minutes with a number of applications such as IE6 or Control
Panel Add/Remove Programs. These hang for several minutes. Eventually
they will run. Un-intstalling Fax Services cures the problem.

The FAX service does work just fine once up and running. I have tried
auto answer off and automatic. Having the phone line connected to the
modem makes no difference. I didn't go into Outlook to configure
anyhting there since I do not use Outlook.

Process Explorer doesn't show any activity other System Idle Process
during the hang. Once whatever is hanging is done then I see changes and
additions to the Processes in Process Explorer.

I looked at the Microsoft Knowledge Base, also Bruces Printing Pages
and Slipstick.com but didn't see any comments about this problem. A
Google search didn't come up with similar problems.

Anybody have any ideas?


Thank you


Rich

 

[Rich]

My Internet provider doesnt have an XP Fax group available. I'll do some
more digging. I found a number of error events logged oin the event viewer
to investigate.

Thank you again

I would post in the XP Fax group. Perhaps someone there has seen it. I
would still post a lot more detail that "it was the only change I made."
That would mean nothing to someone who wasn't watching what you were doing.
--
Russ Valentine
[MVP-Outlook]

I suspected it because it was the only change I had made. When I remove
FAX services the problem goes away.

There were no error messages but I'll look at the event viewer and logs.

Sorry about posting here. This seems to be a news group with active
users.

Thank you.

Rather a vague, convoluted story. Why did you suspect the Fax Service in
the first place? What made you think uninstalling it would help?
If I were you I'd be looking for more concrete steps to reproduce your
problem, error messages, and Event viewer. Trust me, no one has reported
anything like it, especially in this group, which is for Outlook.

--
Russ Valentine
[MVP-Outlook]
I have a strange problem after installing WinXP FAX services. I am
running XP MCE SP2 on a Dell XPS410 with all security and hotfixes done.
I use Trend Micro Internet Security 2007.

After re-booting, the desktop comes up normally but I can't do
anything for several minutes with a number of applications such as IE6
or Control Panel Add/Remove Programs. These hang for several minutes.
Eventually they will run. Un-intstalling Fax Services cures the
problem.

The FAX service does work just fine once up and running. I have tried
auto answer off and automatic. Having the phone line connected to the
modem makes no difference. I didn't go into Outlook to configure
anyhting there since I do not use Outlook.

Process Explorer doesn't show any activity other System Idle Process
during the hang. Once whatever is hanging is done then I see changes
and additions to the Processes in Process Explorer.

I looked at the Microsoft Knowledge Base, also Bruces Printing Pages
and Slipstick.com but didn't see any comments about this problem. A
Google search didn't come up with similar problems.

Anybody have any ideas?


Thank you


Rich

 

[Russ Valentine [MVP-Outlook]]

What does that have to do with your Internet provider?
Use the Microsoft public news server. That's where you're posting, you know.
--
Russ Valentine
[MVP-Outlook]

My Internet provider doesnt have an XP Fax group available. I'll do some
more digging. I found a number of error events logged oin the event viewer
to investigate.

Thank you again

I would post in the XP Fax group. Perhaps someone there has seen it. I
would still post a lot more detail that "it was the only change I made."
That would mean nothing to someone who wasn't watching what you were
doing.
--
Russ Valentine
[MVP-Outlook]

I suspected it because it was the only change I had made. When I remove
FAX services the problem goes away.

There were no error messages but I'll look at the event viewer and logs.

Sorry about posting here. This seems to be a news group with active
users.

Thank you.


Rather a vague, convoluted story. Why did you suspect the Fax Service
in the first place? What made you think uninstalling it would help?
If I were you I'd be looking for more concrete steps to reproduce your
problem, error messages, and Event viewer. Trust me, no one has
reported anything like it, especially in this group, which is for
Outlook.

--
Russ Valentine
[MVP-Outlook]
I have a strange problem after installing WinXP FAX services. I am
running XP MCE SP2 on a Dell XPS410 with all security and hotfixes
done. I use Trend Micro Internet Security 2007.

After re-booting, the desktop comes up normally but I can't do
anything for several minutes with a number of applications such as IE6
or Control Panel Add/Remove Programs. These hang for several minutes.
Eventually they will run. Un-intstalling Fax Services cures the
problem.

The FAX service does work just fine once up and running. I have tried
auto answer off and automatic. Having the phone line connected to the
modem makes no difference. I didn't go into Outlook to configure
anyhting there since I do not use Outlook.

Process Explorer doesn't show any activity other System Idle Process
during the hang. Once whatever is hanging is done then I see changes
and additions to the Processes in Process Explorer.

I looked at the Microsoft Knowledge Base, also Bruces Printing Pages
and Slipstick.com but didn't see any comments about this problem. A
Google search didn't come up with similar problems.

Anybody have any ideas?


Thank you


Rich

 

[Rich]

I was lazy!

Thank you again for the info.

What does that have to do with your Internet provider?
Use the Microsoft public news server. That's where you're posting, you
know.
--
Russ Valentine
[MVP-Outlook]

My Internet provider doesnt have an XP Fax group available. I'll do some
more digging. I found a number of error events logged oin the event
viewer to investigate.

Thank you again

I would post in the XP Fax group. Perhaps someone there has seen it. I
would still post a lot more detail that "it was the only change I made."
That would mean nothing to someone who wasn't watching what you were
doing.
--
Russ Valentine
[MVP-Outlook]
I suspected it because it was the only change I had made. When I remove
FAX services the problem goes away.

There were no error messages but I'll look at the event viewer and
logs.

Sorry about posting here. This seems to be a news group with active
users.

Thank you.


Rather a vague, convoluted story. Why did you suspect the Fax Service
in the first place? What made you think uninstalling it would help?
If I were you I'd be looking for more concrete steps to reproduce your
problem, error messages, and Event viewer. Trust me, no one has
reported anything like it, especially in this group, which is for
Outlook.

--
Russ Valentine
[MVP-Outlook]
I have a strange problem after installing WinXP FAX services. I am
running XP MCE SP2 on a Dell XPS410 with all security and hotfixes
done. I use Trend Micro Internet Security 2007.

After re-booting, the desktop comes up normally but I can't do
anything for several minutes with a number of applications such as
IE6 or Control Panel Add/Remove Programs. These hang for several
minutes. Eventually they will run. Un-intstalling Fax Services cures
the problem.

The FAX service does work just fine once up and running. I have tried
auto answer off and automatic. Having the phone line connected to the
modem makes no difference. I didn't go into Outlook to configure
anyhting there since I do not use Outlook.

Process Explorer doesn't show any activity other System Idle Process
during the hang. Once whatever is hanging is done then I see changes
and additions to the Processes in Process Explorer.

I looked at the Microsoft Knowledge Base, also Bruces Printing Pages
and Slipstick.com but didn't see any comments about this problem. A
Google search didn't come up with similar problems.

Anybody have any ideas?


Thank you


Rich

 

[Rich]

I just checked the Microsoft public news server. It has the same groups that
I have now. There is no specific XP Fax group, the closest is
windowsxp.print_fax.

Thank you again

I was lazy!

Thank you again for the info.

What does that have to do with your Internet provider?
Use the Microsoft public news server. That's where you're posting, you
know.
--
Russ Valentine
[MVP-Outlook]

My Internet provider doesnt have an XP Fax group available. I'll do some
more digging. I found a number of error events logged oin the event
viewer to investigate.

Thank you again
I would post in the XP Fax group. Perhaps someone there has seen it. I
would still post a lot more detail that "it was the only change I made."
That would mean nothing to someone who wasn't watching what you were
doing.
--
Russ Valentine
[MVP-Outlook]
I suspected it because it was the only change I had made. When I remove
FAX services the problem goes away.

There were no error messages but I'll look at the event viewer and
logs.

Sorry about posting here. This seems to be a news group with active
users.

Thank you.


Rather a vague, convoluted story. Why did you suspect the Fax Service
in the first place? What made you think uninstalling it would help?
If I were you I'd be looking for more concrete steps to reproduce
your problem, error messages, and Event viewer. Trust me, no one has
reported anything like it, especially in this group, which is for
Outlook.

--
Russ Valentine
[MVP-Outlook]
I have a strange problem after installing WinXP FAX services. I am
running XP MCE SP2 on a Dell XPS410 with all security and hotfixes
done. I use Trend Micro Internet Security 2007.

After re-booting, the desktop comes up normally but I can't do
anything for several minutes with a number of applications such as
IE6 or Control Panel Add/Remove Programs. These hang for several
minutes. Eventually they will run. Un-intstalling Fax Services cures
the problem.

The FAX service does work just fine once up and running. I have
tried auto answer off and automatic. Having the phone line connected
to the modem makes no difference. I didn't go into Outlook to
configure anyhting there since I do not use Outlook.

Process Explorer doesn't show any activity other System Idle Process
during the hang. Once whatever is hanging is done then I see changes
and additions to the Processes in Process Explorer.

I looked at the Microsoft Knowledge Base, also Bruces Printing
Pages and Slipstick.com but didn't see any comments about this
problem. A Google search didn't come up with similar problems.

Anybody have any ideas?


Thank you


Rich

 

[Russ Valentine [MVP-Outlook]]

That's the one.
--
Russ Valentine
[MVP-Outlook]

I just checked the Microsoft public news server. It has the same groups
that I have now. There is no specific XP Fax group, the closest is
windowsxp.print_fax.

Thank you again

I was lazy!

Thank you again for the info.

What does that have to do with your Internet provider?
Use the Microsoft public news server. That's where you're posting, you
know.
--
Russ Valentine
[MVP-Outlook]
My Internet provider doesnt have an XP Fax group available. I'll do
some more digging. I found a number of error events logged oin the
event viewer to investigate.

Thank you again
I would post in the XP Fax group. Perhaps someone there has seen it. I
would still post a lot more detail that "it was the only change I
made." That would mean nothing to someone who wasn't watching what you
were doing.
--
Russ Valentine
[MVP-Outlook]
I suspected it because it was the only change I had made. When I
remove FAX services the problem goes away.

There were no error messages but I'll look at the event viewer and
logs.

Sorry about posting here. This seems to be a news group with active
users.

Thank you.


Rather a vague, convoluted story. Why did you suspect the Fax
Service in the first place? What made you think uninstalling it
would help?
If I were you I'd be looking for more concrete steps to reproduce
your problem, error messages, and Event viewer. Trust me, no one has
reported anything like it, especially in this group, which is for
Outlook.

--
Russ Valentine
[MVP-Outlook]
I have a strange problem after installing WinXP FAX services. I am
running XP MCE SP2 on a Dell XPS410 with all security and hotfixes
done. I use Trend Micro Internet Security 2007.

After re-booting, the desktop comes up normally but I can't do
anything for several minutes with a number of applications such as
IE6 or Control Panel Add/Remove Programs. These hang for several
minutes. Eventually they will run. Un-intstalling Fax Services
cures the problem.

The FAX service does work just fine once up and running. I have
tried auto answer off and automatic. Having the phone line
connected to the modem makes no difference. I didn't go into
Outlook to configure anyhting there since I do not use Outlook.

Process Explorer doesn't show any activity other System Idle
Process during the hang. Once whatever is hanging is done then I
see changes and additions to the Processes in Process Explorer.

I looked at the Microsoft Knowledge Base, also Bruces Printing
Pages and Slipstick.com but didn't see any comments about this
problem. A Google search didn't come up with similar problems.

Anybody have any ideas?


Thank you


Rich

 

[Rich]

I solved the problem. I guess it was a print problem sort of.

There were two error messages in the Event Viewer with Fax Services enabled:
One for a Brother Print Spooler and one for Intel Quick Recovery. The
Spooler was still in Services even though I had uninstalled the Brother long
ago. I disabled the spooler and deleted all the lurking Brother files that
the un-instsller left behind. I disabled the Intel Quick Recovery.

No more hanging applications. Interesting that the problem and error logs
only occur with Fax Services enabled.

Thanks for the advice.

Rich

That's the one.
--
Russ Valentine
[MVP-Outlook]

I just checked the Microsoft public news server. It has the same groups
that I have now. There is no specific XP Fax group, the closest is
windowsxp.print_fax.

Thank you again

I was lazy!

Thank you again for the info.


What does that have to do with your Internet provider?
Use the Microsoft public news server. That's where you're posting, you
know.
--
Russ Valentine
[MVP-Outlook]
My Internet provider doesnt have an XP Fax group available. I'll do
some more digging. I found a number of error events logged oin the
event viewer to investigate.

Thank you again
I would post in the XP Fax group. Perhaps someone there has seen it. I
would still post a lot more detail that "it was the only change I
made." That would mean nothing to someone who wasn't watching what you
were doing.
--
Russ Valentine
[MVP-Outlook]
I suspected it because it was the only change I had made. When I
remove FAX services the problem goes away.

There were no error messages but I'll look at the event viewer and
logs.

Sorry about posting here. This seems to be a news group with active
users.

Thank you.


Rather a vague, convoluted story. Why did you suspect the Fax
Service in the first place? What made you think uninstalling it
would help?
If I were you I'd be looking for more concrete steps to reproduce
your problem, error messages, and Event viewer. Trust me, no one
has reported anything like it, especially in this group, which is
for Outlook.

--
Russ Valentine
[MVP-Outlook]
I have a strange problem after installing WinXP FAX services. I am
running XP MCE SP2 on a Dell XPS410 with all security and hotfixes
done. I use Trend Micro Internet Security 2007.

After re-booting, the desktop comes up normally but I can't do
anything for several minutes with a number of applications such as
IE6 or Control Panel Add/Remove Programs. These hang for several
minutes. Eventually they will run. Un-intstalling Fax Services
cures the problem.

The FAX service does work just fine once up and running. I have
tried auto answer off and automatic. Having the phone line
connected to the modem makes no difference. I didn't go into
Outlook to configure anyhting there since I do not use Outlook.

Process Explorer doesn't show any activity other System Idle
Process during the hang. Once whatever is hanging is done then I
see changes and additions to the Processes in Process Explorer.

I looked at the Microsoft Knowledge Base, also Bruces Printing
Pages and Slipstick.com but didn't see any comments about this
problem. A Google search didn't come up with similar problems.

Anybody have any ideas?


Thank you


Rich