Problems Between PeoplePC Mail and Outlook 2003

J

J and N Larson

We have three PeoplePC accounts and use Outlook 2003. Two accounts work fine
in Outlook; the newest one (2-3 days old) neither sends nor receives,
although the test worked and it has the same settings as the other two
accounts. What's going on here? PeoplePC Tech Support says they don't
support Outlook, only Outlook Express.
 
B

Brian Tillman

J and N Larson said:
We have three PeoplePC accounts and use Outlook 2003. Two accounts
work fine in Outlook; the newest one (2-3 days old) neither sends nor
receives, although the test worked and it has the same settings as
the other two accounts. What's going on here? PeoplePC Tech Support
says they don't support Outlook, only Outlook Express.
Click to expand...

The Test button is not an effective test of end-to-end transmission. Enable
diagnostic logging and see if anything jumps out at you.
http://support.microsoft.com/kb/300479/en-us
 
J

J and N Larson

We have emailed you back; the data is too much to post. Please advise!
Thanks!
 
B

Brian Tillman

J and N Larson said:
We have emailed you back; the data is too much to post. Please
advise! Thanks!
Click to expand...

It would help me review the log if you could tell me the names of your
accounts and show by Tools>E-mail Acounts>Next. Obviously I don't mean the
usernames you're using.
 
J

J and N Larson

OOPS! Fortunately, Norton and Outlook itself block SPAM, etc.

The list shows:

PeoplePC Bus
PeoplePC Hm
Hotmail
JandNLHome (the problem account)
 
B

Brian Tillman

J and N Larson said:
OOPS! Fortunately, Norton and Outlook itself block SPAM, etc.

The list shows:

PeoplePC Bus
PeoplePC Hm
Hotmail
JandNLHome (the problem account)
Click to expand...

For the account that doesn't work, you appear to be trying to reference port
587 on the machine whose domain name is pop.peoplepc.com. That machine
doesn't appear to listen on that port. For the other two POP accounts,
you're connecting to port 110, which that server does listen on. Try
changing the non-working account to use port 110 instead of 587.
 
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