T
Toody
I've written before, and was doing fine with my e-newsletter -- until the
November issue.
I tried to send it the normal way: save as .doc, copied and pasted it onto
an Outlook HTML screen and send it through my AOL IMAP account.
The following happened:
1. When I sent it to my AOL email account, it appeared as a .zip attachment.
2. When I sent it to AOL and to my Hotmail account, I received the following
comment: Server response 554 "TRANSACTION FAILED." (Account imap.aol.com)
SMTP server 'smtp.aol.com' Error number (0x800ccc6f)
It seems that I can only send to AOL email addresses. Once there, I must
forward my messages/documents -- instead of directly from Outlook 2000.
I tried other Word documents, both shorter and longer than the above, and
they arrived to the email accounts. I created a new document and sent it. It
worked. Later, I tried the same documents (shorter, longer, and new one) and
they didn't work.
I tried breaking up and sending some of the pages of the document that gave
me problems. The first set worked. The second set didn't.
I cut the second set out of the document, thinking it was corrupted.
However, I received the above comment when I sent the revised document. (I
don't know if the document is corrupted, or if part of it is.)
I checked for viruses. Renamed the file. Ran disk cleanup and defrag. I
contacted AOL, Compaq, and Mcafee. (They weren't helpful. I'm thinking of
switching to Norton Antivirus.)
I'm using Word and Outlook 2000, AOL 9.0, and have Windows 98. The size of
the problematic document is: 398 bytes. One of the other documents that I
sent, which worked is 492 bytes, so it can't be the size. By the way, the
documents included clipart (.jpeg, .wmf, .bmp.). The only new software that I
added to my system was AOL 9.0. Before, I was using 6.0. (I tried using AOL
6.0 when 9.0 didn't work, but it didn't help.
I really hope that someone can tell me what's going on and what to do. I've
got to get the newsletter out! I
November issue.
I tried to send it the normal way: save as .doc, copied and pasted it onto
an Outlook HTML screen and send it through my AOL IMAP account.
The following happened:
1. When I sent it to my AOL email account, it appeared as a .zip attachment.
2. When I sent it to AOL and to my Hotmail account, I received the following
comment: Server response 554 "TRANSACTION FAILED." (Account imap.aol.com)
SMTP server 'smtp.aol.com' Error number (0x800ccc6f)
It seems that I can only send to AOL email addresses. Once there, I must
forward my messages/documents -- instead of directly from Outlook 2000.
I tried other Word documents, both shorter and longer than the above, and
they arrived to the email accounts. I created a new document and sent it. It
worked. Later, I tried the same documents (shorter, longer, and new one) and
they didn't work.
I tried breaking up and sending some of the pages of the document that gave
me problems. The first set worked. The second set didn't.
I cut the second set out of the document, thinking it was corrupted.
However, I received the above comment when I sent the revised document. (I
don't know if the document is corrupted, or if part of it is.)
I checked for viruses. Renamed the file. Ran disk cleanup and defrag. I
contacted AOL, Compaq, and Mcafee. (They weren't helpful. I'm thinking of
switching to Norton Antivirus.)
I'm using Word and Outlook 2000, AOL 9.0, and have Windows 98. The size of
the problematic document is: 398 bytes. One of the other documents that I
sent, which worked is 492 bytes, so it can't be the size. By the way, the
documents included clipart (.jpeg, .wmf, .bmp.). The only new software that I
added to my system was AOL 9.0. Before, I was using 6.0. (I tried using AOL
6.0 when 9.0 didn't work, but it didn't help.
I really hope that someone can tell me what's going on and what to do. I've
got to get the newsletter out! I