Problems with columns in new word documents

[Carol]

All of a sudden, all new word documents are starting up with a different page
size and layout - and with three columns, instead of one. I THINK I fixed
the former by going back to default but I can't make the three columns revert
to one.

 

[Graham Mayor]

See http://word.mvps.org/FAQs/AppErrors/BlankDocNotBlank.htm Set the number
of columns to one.

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Graham Mayor - Word MVP


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[Carol]

See http://word.mvps.org/FAQs/AppErrors/BlankDocNotBlank.htm Set the number
of columns to one.

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Graham Mayor - Word MVP


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[Carol]

I tried the main method as well as the alternate ones and was unable to find
any normal.dot documents other than a few old ones in the recycle bin. I
have thus far been unable to determine how this happened nor how I can fix
it. Carol

 

[Graham Mayor]

Normal.dot is by default a hidden file in the folder defined at tools >
options > file locations > user templates.
There should only be one!

 

[Suzanne S. Barnhill]

All of which is clearly spelled out in
http://word.mvps.org/FAQs/AppErrors/BlankDocNotBlank.htm