product key error

1

1jackee

when I am prompted to put in my product key, I get an invalid key number
message. I downloaded the key number from help & am putting in correctly
from what Microsoft sent me. Any suggestions?
 
1

1jackee

The software came with my HP computer so I never had the disc to download.
It says I have 14 more times to put it in & then it will shut down. It said
if you don't have a key number, follow this procedure to receive the number.
I did that & it came back with a number. Now when I put that number in it
says it is invalid.
 
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