Program carshes on opening a file

P

PE

I have Office XP and recently when I try to open a file via File>Open I get
the hourglass continuously on the screen and nothing happens. If I click
anywhere while the hourglass is showing, "program not responding" comes up
on the title bar. I can open a file by going into Windows Explorer and
double clicking it. Also, having opened a file via Explorer if I try to
Save As the program again stops responding.

Anyone know why this is happening and how to put this right.

Same thing happens in Word!

Many thanks.

Al
 
D

Dave Peterson

Maybe...

http://support.microsoft.com/default.aspx/kb/918165
Problems in Windows Explorer or the Windows shell after you install security
update MS06-015


Microsoft Patch Snafu Grows, Users Seek Workaround
http://www.techweb.com/wire/security/185303742

There's a link to Kelly's Korner in that article:
http://www.kellys-korner-xp.com/xp_tweaks.htm

Scroll down to near the bottom of the list--find #383.

On the righthand side is:
HP's Share-to-Web Software - Fix More info: (MS06-015)

It's a link to a .vbs (scripting file) that updates the registry to fix the
problem if it was caused by the HP software.
 
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