Project Colour Coding - Thanks

[Don Edmonds]

Hi there

Thanks to those who let me know the situation so promptly with this issue.

I'm pretty astounded given the immediate response that I got from the
Newsgroup, that I spent so long on the phone with various Apple AND
Microsoft technicians who not only did not know anything about the issue,
but were so certain that there was nothing further to be done - the
Microsoft technicians told insisted there MUST be something wrong with my
computer, and that I should return it to where I purchased it and have it
checked over. A response such as "we'll look into it further" would have
been more acceptable...

I tried to reply direct to Barry - but as a new Newsgroup user I have now
realised why that wasn't right.

I then got the e-mail below.

If I click on the highlighted url:

http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsof
t.public.office.misc%26mid%3d5ca2a632-c6d3-4224-afeb-5d5405d84a71>

I get "The system cannot find the file specified."

If I post the unhighlighted url into my browser (Safari):

http://www.microsoft.com/wn3/aspx/notifauth.aspx?

I get "Safari can't identify the identity of the website
"profile.microsoft.com". The certificate for this website was signed by an
unknown certifying authority. You might be connecting to a website that is
pretending to be "profile.microsoft.com" which could put your confidential
information at risk. Would you like to connect to the website anyway?"

?

-------------------------------------------------------
A Microsoft Community member has responded to your question entitled "Colour
coding for Entourage Projects has disappeared - Help!" . Please read the
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url=http://www.microsoft.com/office/community/en-us/default.mspx?dg=micr
osoft.public.office.misc%26mid%3d5ca2a632-c6d3-4224-afeb-5d5405d84a71>

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&amp;url=http%3a%2f%2fwww.microsoft.com%2fwn3%2faspx%2fnotifauth.aspx%3furl%
3dhttp%3a%2f%2fwww.microsoft>

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-------------------------------------------------------

--
Don Edmonds
7 Rankin Street
Kaikohe
New Zealand
Phone: 0-9-4053030
Mobile: 0-27-2568290

 

[Nathan Herring [MSFT]]

Hi there

Thanks to those who let me know the situation so promptly with this issue.

I'm pretty astounded given the immediate response that I got from the
Newsgroup, that I spent so long on the phone with various Apple AND
Microsoft technicians who not only did not know anything about the issue,
but were so certain that there was nothing further to be done - the
Microsoft technicians told insisted there MUST be something wrong with my
computer, and that I should return it to where I purchased it and have it
checked over. A response such as "we'll look into it further" would have
been more acceptable...

I apologize for the lack of response from Microsoft support. They are a
separate group from the MacBU, and sometimes the information transfer
between groups isn't as fast as we might like. They cannot offer to look
into it further, because they wouldn't be doing it -- the product group does
that kind of work. They give us feedback based on number of incoming calls
and reproducibility of issues. We, in turn, try to figure out the underlying
problem and fix it, but figure out workarounds, etc., and inform the support
teams. This is an explanation, not an excuse. On Monday, I can see what I
can do to expedite informing PSS.

I tried to reply direct to Barry - but as a new Newsgroup user I have now
realised why that wasn't right.

I then got the e-mail below.

If I click on the highlighted url:

http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsof
t.public.office.misc%26mid%3d5ca2a632-c6d3-4224-afeb-5d5405d84a71>

I get "The system cannot find the file specified."

That is not the full URL; Entourage isn't hilighting the whole URL. The
fragment above, when unescaped, looks like:

<http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.p
ublic.office.misc&mid=5ca2a632-c6d3-4224-afeb-5d5405d84a71>

which does work.

If I post the unhighlighted url into my browser (Safari):

http://www.microsoft.com/wn3/aspx/notifauth.aspx?

I get "Safari can't identify the identity of the website
"profile.microsoft.com". The certificate for this website was signed by an
unknown certifying authority. You might be connecting to a website that is
pretending to be "profile.microsoft.com" which could put your confidential
information at risk. Would you like to connect to the website anyway?"

?

Not sure why. If I manually download the certificate chain associated with
that server,

<http://www.microsoft.com/pki/mscorp/Microsoft Secure Server Authority
(2).crt>
<http://www.microsoft.com/pki/mscorp/mswww(2).crt>

it leads to the GTE Cybertrust root. The URLs above are from the
certificate's Authority Info Access attribute, which lists both an internet
and corpnet URL to download the parent certificate. If I put both of those
certificates on the keychain, Safari doesn't have a problem any more.

-nh