prompt for user profile stopped working

[Jim Comfort]

I recently installed updates for Office 2003, and when I next went to open
Outlook, it went straight to my profile. I closed Outlook and tried again,
because I was trying to open my wife's email, but it went straight to mine
again with no prompt. I rebooted my computer and tried again, and the prompt
came up, so I chose my wifes .pst file and it opened. But the next time I
opened it to check mine, it opened straight to hers without showing the
prompt dialog box again.

I tried a few of the fixes I found online, such as going to mail,
choosing profiles and checking prompt for user profile, but no luck. I tried
changing the profiles in Outlook, but when in Outlook, only the current user
is listed as an option for changes, no other profile shows.

Any suggestions?

 

[Russ Valentine]

It means Outlook is not closing. You need to figure out why. We can't.
Some common reasons why Outlook will not shut down completely when you click
either the X or Exit:

1. PDA synchronization software with your PDA in the cradle. (activesync,
iTunes, etc.)
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support
for an alleged fix.
3. Franklin-Covey Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background
to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing
mail.
7. Skype
8. Infuzer
9. Google calendar synch.

Disable all COM addins and remove the integration with your firewall and AV.

Open Outlook in Safe mode and start/stop Outlook every time after adding
back in your add-ins one by one. The first one you have enabled and the
error message occurs again, you know what to do.

 

[Jim Comfort]

:

<<It means Outlook is not closing. You need to figure out why.>>

Would it show up in Task Manager processes if it wasn't closing? Because
it's not on the list. And none of the common reasons you listed exist on my
rig except the email virus checker, which I disabled yesterday.
I guess I'm just more suspicious of the update having something to do
with the problem because it (the prompt for user profile) worked fine as a
dual profile switch for two years, then the same day I run an update, it
stops working correctly...seems unlikely to be a coincidence to me, but who
am I?

 

[Russ Valentine]

It would show up in TM. Are you sure you're looking at all the processes?
You've already proven that Outlook isn't closing: When you reboot it works
as it should.