PST file disappears overnight

[fackinace]

Hi we've got a XP machine connected to FTgate for emails basically out
of 35 users one user when she logs on in the morning cannot open
outlook due to the pst not being there. Three days now i have checked
the path sent all the emails back to her from ftgate and watched the
pst file grow. Yesterday we switched off the machine and did a reboot
everything looked fine, but this morning it has dissappeared again,
they are using roaming profiles and it is set up like all the other
users (Ive checked). ANy clues please.
Thanks
Ian

 

[Vince Averello [MVP-Outlook]]

If you run an undelete utility on the machine does it find a deleted copy of
the file?

 

[fackinace]

Hi ive tried that even pretended that the disk had been formatted, but
it finds nothing but i know for sure that it was there, weird hey and
cheers for the reply

 

[Vince Averello [MVP-Outlook]]

I wonder if FileMon might help:
http://www.sysinternals.com/Utilities/Filemon.html

 

[Lex De Leuke]

I would advise to start using a new file location for the pst file.
Every directory is OK. You choose the best one: on the c-drive,
home-drive, or a network-drive.
Start Outlook and the question (you know) will be there. Browse to the
pst and I think the problem is solved.

The problem of the normal location of the pst file is thats in the user
profile directory. If the user has no rights, Windows will create a
temporaly directory. Or when using roaming profiles, windows wants to
copy it to the homedirectory when logging of. And that my take a while..