Hi Kiran,
Microsoft Office Publisher 2003 and older are critical
about video
drivers. Usually upgrading (or downgrading in some cases)
will fix
the problems you are encountering.
I would recommend is restarting your computer in 'Safe
Mode'. To get
to Safe Mode, restart your computer and press "F8" at the
beginning
of the boot process. Once prompted, choose 'Safe Mode'.
Once in
'Safe Mode', attempt the same procedure with Microsoft
Publisher.
If the publication works, then we will now assume the
problem lies
within your video driver. Restart your computer.
If you have not already done so, you would want to visit
the
manufacturers website of your video driver to download
and install the
latest video driver that is available. It's important to
note that
the CD-Rom that came with your video card will most
likely NOT have the
most recent driver for your video adapter.
Popular Video Driver Sites:
-----------------------------
Nvidia
http://www.nvidia.com/view.asp?PAGE=drivers
ATI
http://mirror.ati.com/support/driver.html
Voodoo
http://www.voodoofiles.com/
----------------------------
Search for the video driver that represents the model
that you are using
and download the driver. To determine which card you have:
1. Right Click on your Desktop
2. Go to Properties
3. Go to the Settings Tab
4. Click on Advanced
Search for the video driver that represents the make and
model that you
are using and download that driver. I would make sure you
select "Save"
when prompted for download, not "Run". Typically many
save to My Documents.
After you download the driver begin the setup. Use the
following procedure
to change your video driver:
1. Right click anywhere on your Desktop, and choose
Properties.
2. This will open Display Properties. Choose
the "Settings" tab
3. Click on the "Advanced Properties" Button
4. On the "Adapter" Tab, Choose "Change"
5. Now you should see "Select Device". If your new driver
is listed, select
that model.
6. If not, choose "Have Disk", and browse to the location
where you setup
the new driver.
7. Now choose "OK". Be sure to have you Windows CD
available, as you may be
prompted for this.
8. After setup and install is complete, restart your
computer.
This should fix your troubles. If not, either contact
your video card
manufacturer directly and inform them of the problem you
have experienced,
or turn down your hardware acceleration. This will be at
least a possible
temporary fix until you get a response from the tech
support from your video
card manufacturer. The steps to turn down your hardware
acceleration are as
follows:
1. Right click on "My Computer"
2. Choose "Properties"
3. On System Properties choose the "Performance" Tab
4. Under advanced settings, choose "Graphics"
5. Change hardare acceleration to "None"
6. Choose OK and OK again
7. Restart computer
(You don't necessarily have to go all the way to None.
You could try one
notch at a time, but that will require a restart for each
notch).
Also look at updating your mouse driver.
Post back if you have any further questions. Feel free to
visit my website at
http://www.mvps.org/publisher for
some great information.
Brian Kvalheim
Microsoft Publisher MVP
http://www.kvalheim.org
