purging deleted messages

J

jrd

My deleted Email messages are still showing up on my inbox list even after I
have selected "Purge Deleted Messages" from the edit menu - this just started
happening a few days ago - and it was working before - any suggestions on
what might have happened and how to get rid of them? Thanks, jrd
 
A

AlSchultz

Not sure which OL you are using but you should be able to set it to empty
your Deleted Items folder when you close the program.
 
J

jrd

I have Outlook 2003 that came from the MS Office Small Business Edition -
also Windows XP Home Edition v5.1 - In OL I have used the Tools>Empty
'Deleted Items' Folder, closed OL, re-opened it, and done this now for
several days. The Emails still show with the cross-through on each line and
an "x" mark beside the envelope picture on each line. As I said in an
earlier Email, this problem just started - I've been using this program and
computer with no problem of this sort for over a year - Should I re-install
Outlook? Thanks for your help, JRD
 
N

Nils Pettersson

I think what has happened here is that you've downloaded just the message
headers. And when you delete message headers it causes a line across it with
the text greyed out and an icon with the "x" besides it.

You'll need to click on Tools - Send/Recieve - Work with headers - Process
marked headers from - All Accounts [or your specified account].

Unless I am wrong and that these emails are in your Deleted Items folder...
 
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