Hi jfg
Tools > Customize. On the Options tab, tick the first box "Show Standard and
Formatting toolbars on two rows".
While you're there, tick the box that says "Always show full menus".
Microsoft's so-called "adaptive" menus, which only show you the commands you
already know exist, generally confuse people (something Microsoft has
acknowledged in their development of the user interface for Word 2007).
Hope this helps.
Shauna Kelly. Microsoft MVP.
http://www.shaunakelly.com/word