T
Tim Ellis
Despite having done so twice already, each and every time I load up Groove v3
(I'm in the 60 day trial period) I am being asked to reconfirm that I wish to
continue with the trial... That's fine in itself, but when I click on "yes to
continue trial" I am taken automatically to a web page asking me to register
my full details for the trial. As I said, I have already done so twice - but
this little bug or oversight is very annoying and smacks of a product being
poorly supported... Then, to add 'insult to injury" there is no way on earth
I can find an email address at Groove to report this issue. I have tried
using the "report a bug" facility but, to my amazement it concludes with a
message "Thank you for your submission. Please note that we cannot respond
to individual reports, but your input is critical to our ongoing efforts to
improve the product.". I can promise you that by closing off potential
dialogue you are closing off a potential customer. Bad marketing. Bad image.
Pity..... Now, how about proving me wrong ? Show you listen and show that you
care enough to act at an individual level. Thanks in advance.
(I'm in the 60 day trial period) I am being asked to reconfirm that I wish to
continue with the trial... That's fine in itself, but when I click on "yes to
continue trial" I am taken automatically to a web page asking me to register
my full details for the trial. As I said, I have already done so twice - but
this little bug or oversight is very annoying and smacks of a product being
poorly supported... Then, to add 'insult to injury" there is no way on earth
I can find an email address at Groove to report this issue. I have tried
using the "report a bug" facility but, to my amazement it concludes with a
message "Thank you for your submission. Please note that we cannot respond
to individual reports, but your input is critical to our ongoing efforts to
improve the product.". I can promise you that by closing off potential
dialogue you are closing off a potential customer. Bad marketing. Bad image.
Pity..... Now, how about proving me wrong ? Show you listen and show that you
care enough to act at an individual level. Thanks in advance.