Receiving, but can't send in outlook 2003 or express

[ES2007]

My wife and I use both of these programs and we are suddenly unable to send
email. I checked with our ISP and everything seems fine. They suggested we
contact Microsoft. Anyone have a suggestion? Here is the error message I get
in Outlook Express:
An unknown error has occurred. Account: 'pop-server.ca.rr.com', Server:
'smtp-server.ca.rr.com', Protocol: SMTP, Server Response: '421
mta16.adelphia.net connection refused from [76.169.14.102]', Port: 25,
Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67

 

[F. H. Muffman]

My wife and I use both of these programs and we are suddenly unable to
send
email. I checked with our ISP and everything seems fine. They suggested we
contact Microsoft. Anyone have a suggestion? Here is the error message I
get
in Outlook Express:
An unknown error has occurred. Account: 'pop-server.ca.rr.com', Server:
'smtp-server.ca.rr.com', Protocol: SMTP, Server Response: '421
mta16.adelphia.net connection refused from [76.169.14.102]', Port: 25,
Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67

If neither application works, it isn't going to be a problem with that
application.

Based on the error message, the server you're trying to send through doesn't
want mail from you.

Probably best to call them and tell them the error message, tell them which
ISP you're connecting to and what SMTP server you're trying to connect to
and see if that should work. And, if it should, find out why they are
refusing the connection from your IP address.

 

[ES2007]

Thanks for your quick response. If by "them" you meant the person I am
sending to, well then I can tell you it is either my wife or me. We were
sending to others and got this error, so we also tested it by sending it each
other. Again, the same error message.

She called the "Geek Squad" for advice and they think it could be a virus.
It doesn't seem that way to me, but I'm no expert. Does that sound like
something youve seen before?

Again, thanks for responding so quickly.

My wife and I use both of these programs and we are suddenly unable to
send
email. I checked with our ISP and everything seems fine. They suggested we
contact Microsoft. Anyone have a suggestion? Here is the error message I
get
in Outlook Express:
An unknown error has occurred. Account: 'pop-server.ca.rr.com', Server:
'smtp-server.ca.rr.com', Protocol: SMTP, Server Response: '421
mta16.adelphia.net connection refused from [76.169.14.102]', Port: 25,
Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67

If neither application works, it isn't going to be a problem with that
application.

Based on the error message, the server you're trying to send through doesn't
want mail from you.

Probably best to call them and tell them the error message, tell them which
ISP you're connecting to and what SMTP server you're trying to connect to
and see if that should work. And, if it should, find out why they are
refusing the connection from your IP address.

 

[F. H. Muffman]

My wife and I use both of these programs and we are suddenly unable to
send
email. I checked with our ISP and everything seems fine. They suggested
we
contact Microsoft. Anyone have a suggestion? Here is the error message
I
get
in Outlook Express:
An unknown error has occurred. Account: 'pop-server.ca.rr.com', Server:
'smtp-server.ca.rr.com', Protocol: SMTP, Server Response: '421
mta16.adelphia.net connection refused from [76.169.14.102]', Port: 25,
Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67

If neither application works, it isn't going to be a problem with that
application.

Based on the error message, the server you're trying to send through
doesn't
want mail from you.

Probably best to call them and tell them the error message, tell them
which
ISP you're connecting to and what SMTP server you're trying to connect to
and see if that should work. And, if it should, find out why they are
refusing the connection from your IP address.

Thanks for your quick response. If by "them" you meant the person I am
sending to, well then I can tell you it is either my wife or me. We were
sending to others and got this error, so we also tested it by sending it
each
other. Again, the same error message.

She called the "Geek Squad" for advice and they think it could be a virus.
It doesn't seem that way to me, but I'm no expert. Does that sound like
something youve seen before?

By them, I mean the ISP. When you talked to them, did they tell you why you
got the error, or did they just say 'No idea why you got the error'?

Are you connected to the same ISP as provides your email?

It does not sound like a virus.

It sounds like the mail server you are talking to is saying that it won't
accept mail from you. Seriously. That's *exactly* what the error you
pasted in says.

"mta16.adelphia.net connection refused from [76.169.14.102]"

mta16.adelphia.net is likely another name for whatever smtp server you're
trying to connect to.
76.169.14.102 is the ip address on your DSL/Cable Modem.

That server, for some reason, won't accept a connection from your IP
address.

It isn't an Outlook issue. It isn't an Outlook Express issue. It isn't a
virus.

It is, however, extremely sad that customer service has fallen to this
point. Call Adelphia/Road Runner back and ask them to walk you through
using telnet to send a message through their SMTP server. If the front line
person can't help you, ask to be escalated to someone who can, because, if
telnet won't work (and they have you telnet to the exact same address and
port as you have set up in outlook), then Outlook won't work.

 

[ES2007]

Thanks F.H.

Overnight we ran all of our antivirus, spybot scans. Found a few routing
tracking cookies and deleted them. As you and I believe, that doesn't sound
like anything that should've interfered with email.

Our email is sending again. I have no idea if one has anything to do with
another, but it is working.

I'm glad to read that my suspicions about it not being a virus were shared
by you. I will keep a copy of this post for the future if our ISP (which does
handle our email) gives us this kind of trouble again. Thanks again for your
help, it is most appreciated.

My wife and I use both of these programs and we are suddenly unable to
send
email. I checked with our ISP and everything seems fine. They suggested
we
contact Microsoft. Anyone have a suggestion? Here is the error message
I
get
in Outlook Express:
An unknown error has occurred. Account: 'pop-server.ca.rr.com', Server:
'smtp-server.ca.rr.com', Protocol: SMTP, Server Response: '421
mta16.adelphia.net connection refused from [76.169.14.102]', Port: 25,
Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67


If neither application works, it isn't going to be a problem with that
application.

Based on the error message, the server you're trying to send through
doesn't
want mail from you.

Probably best to call them and tell them the error message, tell them
which
ISP you're connecting to and what SMTP server you're trying to connect to
and see if that should work. And, if it should, find out why they are
refusing the connection from your IP address.

Thanks for your quick response. If by "them" you meant the person I am
sending to, well then I can tell you it is either my wife or me. We were
sending to others and got this error, so we also tested it by sending it
each
other. Again, the same error message.

She called the "Geek Squad" for advice and they think it could be a virus.
It doesn't seem that way to me, but I'm no expert. Does that sound like
something youve seen before?

By them, I mean the ISP. When you talked to them, did they tell you why you
got the error, or did they just say 'No idea why you got the error'?

Are you connected to the same ISP as provides your email?

It does not sound like a virus.

It sounds like the mail server you are talking to is saying that it won't
accept mail from you. Seriously. That's *exactly* what the error you
pasted in says.

"mta16.adelphia.net connection refused from [76.169.14.102]"

mta16.adelphia.net is likely another name for whatever smtp server you're
trying to connect to.
76.169.14.102 is the ip address on your DSL/Cable Modem.

That server, for some reason, won't accept a connection from your IP
address.

It isn't an Outlook issue. It isn't an Outlook Express issue. It isn't a
virus.

It is, however, extremely sad that customer service has fallen to this
point. Call Adelphia/Road Runner back and ask them to walk you through
using telnet to send a message through their SMTP server. If the front line
person can't help you, ask to be escalated to someone who can, because, if
telnet won't work (and they have you telnet to the exact same address and
port as you have set up in outlook), then Outlook won't work.

 

[MM2007]

Hello - I finally came here after calling roadrunner (who acquired Adephia -
I saw there was a question about adelphia, but it is a cable company Time
Warner purchased) 4 different times today about this same issue. I work from
home, and hence have been crippled by this issue. I can receive only...I
can't send.

ES2007 - what did you do to finally get the resolution? My email was fine
when I went to bed, and this morning it simply stopped receiving. I did 2
"live chats" had a customer service representative raise her voice at me
(seriously) and had another rude person on the phone. I even followed the
instruction of the last person and deleted my account and set it up again.
I've pinged the server myself...I've disabled firewalls, email
scanning...done it all and I am convinced it is the ISP not Outlook or my
computer as they said and suggested. I am at my wits end about what to do...

Does anyone have insight they can share? I am so desparate to get this
working so I can do my work. On days I work from home I have my work email
forwarded and not being able to send is really hindering me.

Thanks F.H.

Overnight we ran all of our antivirus, spybot scans. Found a few routing
tracking cookies and deleted them. As you and I believe, that doesn't sound
like anything that should've interfered with email.

Our email is sending again. I have no idea if one has anything to do with
another, but it is working.

I'm glad to read that my suspicions about it not being a virus were shared
by you. I will keep a copy of this post for the future if our ISP (which does
handle our email) gives us this kind of trouble again. Thanks again for your
help, it is most appreciated.

My wife and I use both of these programs and we are suddenly unable to
send
email. I checked with our ISP and everything seems fine. They suggested
we
contact Microsoft. Anyone have a suggestion? Here is the error message
I
get
in Outlook Express:
An unknown error has occurred. Account: 'pop-server.ca.rr.com', Server:
'smtp-server.ca.rr.com', Protocol: SMTP, Server Response: '421
mta16.adelphia.net connection refused from [76.169.14.102]', Port: 25,
Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67


If neither application works, it isn't going to be a problem with that
application.

Based on the error message, the server you're trying to send through
doesn't
want mail from you.

Probably best to call them and tell them the error message, tell them
which
ISP you're connecting to and what SMTP server you're trying to connect to
and see if that should work. And, if it should, find out why they are
refusing the connection from your IP address.

Thanks for your quick response. If by "them" you meant the person I am
sending to, well then I can tell you it is either my wife or me. We were
sending to others and got this error, so we also tested it by sending it
each
other. Again, the same error message.

She called the "Geek Squad" for advice and they think it could be a virus.
It doesn't seem that way to me, but I'm no expert. Does that sound like
something youve seen before?

By them, I mean the ISP. When you talked to them, did they tell you why you
got the error, or did they just say 'No idea why you got the error'?

Are you connected to the same ISP as provides your email?

It does not sound like a virus.

It sounds like the mail server you are talking to is saying that it won't
accept mail from you. Seriously. That's *exactly* what the error you
pasted in says.

"mta16.adelphia.net connection refused from [76.169.14.102]"

mta16.adelphia.net is likely another name for whatever smtp server you're
trying to connect to.
76.169.14.102 is the ip address on your DSL/Cable Modem.

That server, for some reason, won't accept a connection from your IP
address.

It isn't an Outlook issue. It isn't an Outlook Express issue. It isn't a
virus.

It is, however, extremely sad that customer service has fallen to this
point. Call Adelphia/Road Runner back and ask them to walk you through
using telnet to send a message through their SMTP server. If the front line
person can't help you, ask to be escalated to someone who can, because, if
telnet won't work (and they have you telnet to the exact same address and
port as you have set up in outlook), then Outlook won't work.

 

[F. H. Muffman]

Hello - I finally came here after calling roadrunner (who acquired
Adephia -
I saw there was a question about adelphia, but it is a cable company Time
Warner purchased) 4 different times today about this same issue. I work
from
home, and hence have been crippled by this issue. I can receive only...I
can't send.

ES2007 - what did you do to finally get the resolution? My email was fine
when I went to bed, and this morning it simply stopped receiving. I did 2
"live chats" had a customer service representative raise her voice at me
(seriously) and had another rude person on the phone. I even followed the
instruction of the last person and deleted my account and set it up again.
I've pinged the server myself...I've disabled firewalls, email
scanning...done it all and I am convinced it is the ISP not Outlook or my
computer as they said and suggested. I am at my wits end about what to
do...

Does anyone have insight they can share? I am so desparate to get this
working so I can do my work. On days I work from home I have my work email
forwarded and not being able to send is really hindering me.

Well, first, considering the thread was about a person who couldn't send,
but could receive, that really sounds like something completley different.

So, you can't receive email.

What do you get for an error?
What version of Outlook are you running?
Have you tried any other mail clients?

 

[gordon]

My wife and I use both of these programs and we are suddenly unable to send
email. I checked with our ISP and everything seems fine. They suggested we
contact Microsoft. Anyone have a suggestion? Here is the error message I get
in Outlook Express:
An unknown error has occurred. Account: 'pop-server.ca.rr.com', Server:
'smtp-server.ca.rr.com', Protocol: SMTP, Server Response: '421
mta16.adelphia.net connection refused from [76.169.14.102]', Port: 25,
Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67

 

[Brian Tillman [MVP - Outlook]]

My wife and I use both of these programs and we are suddenly unable to
send
email. I checked with our ISP and everything seems fine. They suggested
we
contact Microsoft. Anyone have a suggestion? Here is the error message I
get
in Outlook Express:
An unknown error has occurred. Account: 'pop-server.ca.rr.com', Server:
'smtp-server.ca.rr.com', Protocol: SMTP, Server Response: '421
mta16.adelphia.net connection refused from [76.169.14.102]', Port: 25,
Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67

Probably a port change on Road Runner's side.