Receiving Email

C

Caro

Have a client with Outlook 2000 SR-1 and we have just noticed some strange
behavior recently. He cannot receive new email until he generates a new
message to be sent out. When he clicks on "Send/Receive", nothing happens. It
is ONLY when he brings up a new mail message to send that he will be notified
that new mail has arrived; the mail will not actually appear in his inbox
until that point. He is running Windows XP Professional and sends/receives
email through Exchange v5.5 with SP4.
Does anyone have an explanation for this and, better yet, a fix?
 
J

Jeff Stephenson [MSFT]

Have a client with Outlook 2000 SR-1 and we have just noticed some strange
behavior recently. He cannot receive new email until he generates a new
message to be sent out. When he clicks on "Send/Receive", nothing happens. It
is ONLY when he brings up a new mail message to send that he will be notified
that new mail has arrived; the mail will not actually appear in his inbox
until that point. He is running Windows XP Professional and sends/receives
email through Exchange v5.5 with SP4.
Does anyone have an explanation for this and, better yet, a fix?
Click to expand...

Probably the problem described in
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q304849. Set the
registry entries in that article, which will cause Outlook to poll Exchange
rather than wait for the notifications that aren't arriving...
 
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