Receiving mail Problems POP3

L

Larry Bird

I've been having problems with receiving mail for about a month. I've
discovered the problem to be between my ISP mail box and Outlook. When
Outlook starts to receive mail I think it is getting from the ISP Mail server
that I have 187k messages in my inbox. However, when I look in my inbox using
the web browser I only have 12k.

So my question is as follows:

Is the number of messages that are be received kept local on my machine or
does Outlook get a fresh copy about the numbe of messages each time it starts
a to receive messages?

If the number of messages is kept local unitl they are received, how do I
force Outlook to get a fresh copy about the number of message to be received?


I was able to determine my problem by looking the logs created my outlook.

Thanks in advance for any input.
 
B

Brian Tillman

Larry Bird said:
So my question is as follows:

Is the number of messages that are be received kept local on my
machine or does Outlook get a fresh copy about the numbe of messages
each time it starts a to receive messages?
Click to expand...

Yes, and yes. Outlook (and all POP clients) keeps a record of what messages
it has downloaded, comparing what's called a UIDL from the server with a
list of the UIDLs of the messages already downloaded. If the UIDL doesn't
copmpare, the message is new.
If the number of messages is kept local unitl they are received, how
do I force Outlook to get a fresh copy about the number of message to
be received?
Click to expand...

If there were a way to get the server to regenerate the UIDLs, they'd
download as new. However, I don't know how that can be done.
 
L

Larry Bird

Would un-installing and re-installing OutLook solve this problem? Which i
really don't want to do, but if this is the solution I will.

Maybe I should contact Microsoft over the telephone to get help?

Thanks
 
B

Brian Tillman

Larry Bird said:
Would un-installing and re-installing OutLook solve this problem?
Which i really don't want to do, but if this is the solution I will.
Click to expand...

No need to reinstall. Create a new mail profile and set it up to access the
same account. Outlook should then think it has never downloaded the
messages and start afresh. You can even use the existing PST in the new
profile if you wish.
 
L

Larry Bird

I tried you suggestion and deleted that OutLook profile and created a new
one. I'm still getting the same results.

How can I get pass this issue?

Thanks
 
B

Brian Tillman

Larry Bird said:
I tried you suggestion and deleted that OutLook profile and created a
new one. I'm still getting the same results.
Click to expand...

How did you create the new one? Did you use Control Panel>Mail>Show
Profiles>Add?
 
L

Larry Bird

Yes I use the mail facility in the control panel. Is there another way?.
The log file now shows me that I have 190k. Can you tell me what's happing?

Thanks
 
J

Jeff Stephenson [MSFT]

Do you mean to say that you have 12,000 messages (which is what 12k means)
on your server? Are you sure you're not mistaking the sizes being
downloaded for the number of messages? A 12k message makes much more sense
to me than 12k different messages...
 
B

Brian Tillman

Larry Bird said:
Yes I use the mail facility in the control panel. Is there another
way?. The log file now shows me that I have 190k. Can you tell me
what's happing?
Click to expand...

I'm afraid I'm at a loss as to how to proceed. I'm sorry.
 
L

Larry Bird

When looking the the outlook log file is shows that I have 190k messages at
the point of log on.

When I review my inbox via the browser I only have 12k messages in my inbox.
How did I get outlook to refresh the UIDL to reflect the 12k messages that
in my inbox?

Thanks
 
L

Larry Bird

I've included a portion of the the log file for your review. How cna I get
things in synch. Outlook just sets and hange trying to receive 190k messages
that don't exist. Any input would be helpful.

2004.11.17 14:08:38 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.11.17 14:08:38 pop.ameritech.yahoo.com: Synch operation started (flags
= 00000001)
2004.11.17 14:08:38 pop.ameritech.yahoo.com: UploadItems: 0 messages to send
2004.11.17 14:08:38 pop.ameritech.yahoo.com: Synch operation completed
2004.11.17 14:08:38 pop.ameritech.yahoo.com: Synch operation started (flags
= 00000030)
2004.11.17 14:08:38 pop.ameritech.yahoo.com: DoPOPDownload(flags = 00000030,
max msg = ffffffff): full items
2004.11.17 14:08:38 POP3 (pop.ameritech.yahoo.com): Begin execution
2004.11.17 14:08:38 POP3 (pop.ameritech.yahoo.com): ========= Initial blob
=========
2004.11.17 14:08:38 POP3 (pop.ameritech.yahoo.com):
===================================
2004.11.17 14:08:38 POP3 (pop.ameritech.yahoo.com): Port: 110, Secure: no,
SPA: no
2004.11.17 14:08:38 POP3 (pop.ameritech.yahoo.com): Finding host
2004.11.17 14:08:38 POP3 (pop.ameritech.yahoo.com): Connecting to host
2004.11.17 14:08:38 POP3 (pop.ameritech.yahoo.com): Connected to host
2004.11.17 14:08:39 POP3 (pop.ameritech.yahoo.com): <rx> +OK hello from
popgate(2.27.5)
2004.11.17 14:08:39 POP3 (pop.ameritech.yahoo.com): Authorizing to server
2004.11.17 14:08:39 POP3 (pop.ameritech.yahoo.com): [tx] USER
[email protected]
2004.11.17 14:08:39 POP3 (pop.ameritech.yahoo.com): <rx> +OK password
required.
2004.11.17 14:08:39 POP3 (pop.ameritech.yahoo.com): [tx] PASS *****
2004.11.17 14:09:12 POP3 (pop.ameritech.yahoo.com): <rx> +OK maildrop ready,
190513 messages (935685015 octets) (975060353 2147483648)
2004.11.17 14:09:12 POP3 (pop.ameritech.yahoo.com): Authorized to host
2004.11.17 14:09:12 POP3 (pop.ameritech.yahoo.com): Connected to host
2004.11.17 14:09:12 POP3 (pop.ameritech.yahoo.com): [tx] STAT
2004.11.17 14:09:12 POP3 (pop.ameritech.yahoo.com): <rx> +OK 190513 935685015
2004.11.17 14:09:13 POP3 (pop.ameritech.yahoo.com): [tx] UIDL
2004.11.17 14:09:14 POP3 (pop.ameritech.yahoo.com): <rx> +OK 190513 messages
(935685015 octets)
2004.11.17 14:09:14 POP3 (pop.ameritech.yahoo.com): <rx> 1
336ca7509a2ca42993c21ea991d4e204
2004.11.17 14:09:14 POP3 (pop.ameritech.yahoo.com): <rx> 2
5550964a3b88635a4d2520b38822f4dc

Thanks
 
B

Brian Tillman

Larry Bird said:
When looking the the outlook log file is shows that I have 190k
messages at the point of log on.

When I review my inbox via the browser I only have 12k messages in my
inbox.
Click to expand...

With an ISP I used to have, every time I would log into the web mail tool,
the webmail tool would copy the mail store to a separate area on the
server's disks (acting like a POP client, but leaving the messages in the
POP server's message store), making a copy of the message store that was
independent of the store used by the POP server. I could download and
delete messages with a POP client and it would not affect what appeared in
webmail. Likewise, I could manipulate the webmail mesages and it wouldn't
affect the pop client. At times it was a little confusing.
 
J

Jeff Stephenson [MSFT]

My goodness. And to think I'd thought I'd seen large mailboxes...

A question: You say that when you go to your mailbox via your Web browser
you see 12K messages. Does *that* number make sense? That would be right
up there with the larger inboxes I've seen... If that really is how many
messages are there, do you really want all of them left on the server? You
might want to select one of the options for deleting messages from the
server (remove when deleting from Deleted Items, delete after N days) to
clean your mailbox.

As to your problem, the logs show that Yahoo's server is telling Outlook
that has 190513 messages, so Outlook is dutifully trying its best to deal
with that - it has to believe the server. Note that this number of
messages is about an order of magnitude greater than anything I suspect
we've ever tested for.

What you're seeing is almost certainly a bug in Yahoo's POP3 server, so you
should contact them about what is going on with your mailbox. My guess is
that, if you really do have 12K messages, their POP3 server just doesn't
know how to cope with that many.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


I've included a portion of the the log file for your review. How cna I get
things in synch. Outlook just sets and hange trying to receive 190k messages
that don't exist. Any input would be helpful.

2004.11.17 14:08:38 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.11.17 14:08:38 pop.ameritech.yahoo.com: Synch operation started (flags
= 00000001)
2004.11.17 14:08:38 pop.ameritech.yahoo.com: UploadItems: 0 messages to send
2004.11.17 14:08:38 pop.ameritech.yahoo.com: Synch operation completed
2004.11.17 14:08:38 pop.ameritech.yahoo.com: Synch operation started (flags
= 00000030)
2004.11.17 14:08:38 pop.ameritech.yahoo.com: DoPOPDownload(flags = 00000030,
max msg = ffffffff): full items
2004.11.17 14:08:38 POP3 (pop.ameritech.yahoo.com): Begin execution
2004.11.17 14:08:38 POP3 (pop.ameritech.yahoo.com): ========= Initial blob
=========
2004.11.17 14:08:38 POP3 (pop.ameritech.yahoo.com):
===================================
2004.11.17 14:08:38 POP3 (pop.ameritech.yahoo.com): Port: 110, Secure: no,
SPA: no
2004.11.17 14:08:38 POP3 (pop.ameritech.yahoo.com): Finding host
2004.11.17 14:08:38 POP3 (pop.ameritech.yahoo.com): Connecting to host
2004.11.17 14:08:38 POP3 (pop.ameritech.yahoo.com): Connected to host
2004.11.17 14:08:39 POP3 (pop.ameritech.yahoo.com): <rx> +OK hello from
popgate(2.27.5)
2004.11.17 14:08:39 POP3 (pop.ameritech.yahoo.com): Authorizing to server
2004.11.17 14:08:39 POP3 (pop.ameritech.yahoo.com): [tx] USER
[email protected]
2004.11.17 14:08:39 POP3 (pop.ameritech.yahoo.com): <rx> +OK password
required.
2004.11.17 14:08:39 POP3 (pop.ameritech.yahoo.com): [tx] PASS *****
2004.11.17 14:09:12 POP3 (pop.ameritech.yahoo.com): <rx> +OK maildrop ready,
190513 messages (935685015 octets) (975060353 2147483648)
2004.11.17 14:09:12 POP3 (pop.ameritech.yahoo.com): Authorized to host
2004.11.17 14:09:12 POP3 (pop.ameritech.yahoo.com): Connected to host
2004.11.17 14:09:12 POP3 (pop.ameritech.yahoo.com): [tx] STAT
2004.11.17 14:09:12 POP3 (pop.ameritech.yahoo.com): <rx> +OK 190513 935685015
2004.11.17 14:09:13 POP3 (pop.ameritech.yahoo.com): [tx] UIDL
2004.11.17 14:09:14 POP3 (pop.ameritech.yahoo.com): <rx> +OK 190513 messages
(935685015 octets)
2004.11.17 14:09:14 POP3 (pop.ameritech.yahoo.com): <rx> 1
336ca7509a2ca42993c21ea991d4e204
2004.11.17 14:09:14 POP3 (pop.ameritech.yahoo.com): <rx> 2
5550964a3b88635a4d2520b38822f4dc

Thanks
Click to expand...
 
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