Recovering deleted items

[Robert Hebblethwaite]

Hi, My V.P. is getting an error ( "outlook has generated
an error and the application will close") when he is
trying to recover a deleted item. Then Outlook shuts down.
The deleted items window does come up but when you click
on an item to recover,this error comes up.We are using
Outlook 2000. I have been unable to find anything
referencing this issue and was wondering if anybody could
assist me with this....Thanks

 

[Roady [MVP]]

What is logged to the Event Viewer regarding this? Does it work when you
start Outlook with the /safe switch?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

 

[Guest]

All that's in the Event Viewer is an "Information"
heading under Dr. Watson, That states that outlook has
generated an error.

-----Original Message-----
What is logged to the Event Viewer regarding this? Does it work when you
start Outlook with the /safe switch?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----

Hi, My V.P. is getting an error ( "outlook has generated
an error and the application will close") when he is
trying to recover a deleted item. Then Outlook shuts down.
The deleted items window does come up but when you click
on an item to recover,this error comes up.We are using
Outlook 2000. I have been unable to find anything
referencing this issue and was wondering if anybody could
assist me with this....Thanks

.

 

[Roady [MVP]]

What is the exact Event ID?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----

All that's in the Event Viewer is an "Information"
heading under Dr. Watson, That states that outlook has
generated an error.

-----Original Message-----
What is logged to the Event Viewer regarding this? Does it work when you
start Outlook with the /safe switch?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----

Hi, My V.P. is getting an error ( "outlook has generated
an error and the application will close") when he is
trying to recover a deleted item. Then Outlook shuts down.
The deleted items window does come up but when you click
on an item to recover,this error comes up.We are using
Outlook 2000. I have been unable to find anything
referencing this issue and was wondering if anybody could
assist me with this....Thanks

.

 

[Guest]

Hi Roady, Thanks for the help. The event ID is 4097 and
the exact message we recieve is "OUTLOOK.exe has generated
errors and will be closed by windows.You will need to
restart the program. I also logged into my machine with
his account and recieved the same error....Bob

-----Original Message-----
What is the exact Event ID?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----

All that's in the Event Viewer is an "Information"
heading under Dr. Watson, That states that outlook has
generated an error.

-----Original Message-----
What is logged to the Event Viewer regarding this? Does it work when you
start Outlook with the /safe switch?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----
Hi, My V.P. is getting an error ( "outlook has generated
an error and the application will close") when he is
trying to recover a deleted item. Then Outlook shuts down.
The deleted items window does come up but when you click
on an item to recover,this error comes up.We are using
Outlook 2000. I have been unable to find anything
referencing this issue and was wondering if anybody could
assist me with this....Thanks



.

.

 

[Roady [MVP]]

See if it still occurs after you created a new profile (do not copy it);
Control Panel-> Mail-> button Show Profiles

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----

Hi Roady, Thanks for the help. The event ID is 4097 and
the exact message we recieve is "OUTLOOK.exe has generated
errors and will be closed by windows.You will need to
restart the program. I also logged into my machine with
his account and recieved the same error....Bob

-----Original Message-----
What is the exact Event ID?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----

All that's in the Event Viewer is an "Information"
heading under Dr. Watson, That states that outlook has
generated an error.
-----Original Message-----
What is logged to the Event Viewer regarding this? Does
it work when you
start Outlook with the /safe switch?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----
message
Hi, My V.P. is getting an error ( "outlook has generated
an error and the application will close") when he is
trying to recover a deleted item. Then Outlook shuts
down.
The deleted items window does come up but when you click
on an item to recover,this error comes up.We are using
Outlook 2000. I have been unable to find anything
referencing this issue and was wondering if anybody
could
assist me with this....Thanks



.

.

 

[Guest]

Ok Roady, don,t know if this makes a difference or not but
because I am unable to walk ina nd out of the V.P's office
at will, I logged in to my machine as him and created a
new profile but got the same results. I read up
about "detect and repair".Any chance that might resolve
it?....Bob

-----Original Message-----
See if it still occurs after you created a new profile (do not copy it);
Control Panel-> Mail-> button Show Profiles

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----

Hi Roady, Thanks for the help. The event ID is 4097 and
the exact message we recieve is "OUTLOOK.exe has generated
errors and will be closed by windows.You will need to
restart the program. I also logged into my machine with
his account and recieved the same error....Bob

-----Original Message-----
What is the exact Event ID?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----
All that's in the Event Viewer is an "Information"
heading under Dr. Watson, That states that outlook has
generated an error.
-----Original Message-----
What is logged to the Event Viewer regarding this? Does
it work when you
start Outlook with the /safe switch?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----
message
Hi, My V.P. is getting an error ( "outlook has generated
an error and the application will close") when he is
trying to recover a deleted item. Then Outlook shuts
down.
The deleted items window does come up but when you click
on an item to recover,this error comes up.We are using
Outlook 2000. I have been unable to find anything
referencing this issue and was wondering if anybody
could
assist me with this....Thanks



.



.

.

 

[Bob Hebblethwiate]

Hey Roady, It would appear that this issue reolved itself.
The VP is now able to recover his deleted item. Just out
of curiosity, would you know what might have caused
this?...Bob

-----Original Message-----
Ok Roady, don,t know if this makes a difference or not but
because I am unable to walk ina nd out of the V.P's office
at will, I logged in to my machine as him and created a
new profile but got the same results. I read up
about "detect and repair".Any chance that might resolve
it?....Bob

-----Original Message-----
See if it still occurs after you created a new profile (do not copy it);
Control Panel-> Mail-> button Show Profiles

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----

Hi Roady, Thanks for the help. The event ID is 4097 and
the exact message we recieve is "OUTLOOK.exe has generated
errors and will be closed by windows.You will need to
restart the program. I also logged into my machine with
his account and recieved the same error....Bob
-----Original Message-----
What is the exact Event ID?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----
All that's in the Event Viewer is an "Information"
heading under Dr. Watson, That states that outlook has
generated an error.
-----Original Message-----
What is logged to the Event Viewer regarding this? Does
it work when you
start Outlook with the /safe switch?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----

in


.

.

 

[Roady [MVP]]

All I can think of is a corrupted message in the Recovery list (or the list
itself). Since you're now a day further the retention policy has been
refreshed and the list has been recreated. But this is just my best guess
;-)

Good to hear it's solved now!

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----

Hey Roady, It would appear that this issue reolved itself.
The VP is now able to recover his deleted item. Just out
of curiosity, would you know what might have caused
this?...Bob

-----Original Message-----
Ok Roady, don,t know if this makes a difference or not but
because I am unable to walk ina nd out of the V.P's office
at will, I logged in to my machine as him and created a
new profile but got the same results. I read up
about "detect and repair".Any chance that might resolve
it?....Bob

-----Original Message-----
See if it still occurs after you created a new profile (do not copy it);
Control Panel-> Mail-> button Show Profiles

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----
Hi Roady, Thanks for the help. The event ID is 4097 and
the exact message we recieve is "OUTLOOK.exe has generated
errors and will be closed by windows.You will need to
restart the program. I also logged into my machine with
his account and recieved the same error....Bob
-----Original Message-----
What is the exact Event ID?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----
All that's in the Event Viewer is an "Information"
heading under Dr. Watson, That states that outlook has
generated an error.
-----Original Message-----
What is logged to the Event Viewer regarding this? Does
it work when you
start Outlook with the /safe switch?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----

in
message
Hi, My V.P. is getting an error ( "outlook has
generated
an error and the application will close") when he is
trying to recover a deleted item. Then Outlook shuts
down.
The deleted items window does come up but when you
click
on an item to recover,this error comes up.We are using
Outlook 2000. I have been unable to find anything
referencing this issue and was wondering if anybody
could
assist me with this....Thanks



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