Recurring appointments with start date in the past disappear when accepted?

[Paul Rouse]

I have posted a few threads on here recently about a spate of
appointments (most notably recurring) that, once accepted, do not
appear in the users calendar (they instead appear in the users deleted
items).

I have narrowed it down to when they are sent recurring meeting
requests with a start date in the past (ie they join the company and
are sent a conference call appointment invite that was setup months
before they joined). When they accept this appointment it goes
directly to their recycle bin and is not entered in their calendar.

Is this behaviour by design?

All users are Outlook 2003 (non cached mode) with Office SP1 and XP
Pro with SP2. Backend is Clustered Exchange 2003.

Thanks

Paul Rouse

 

[Milly Staples [MVP - Outlook]]

Do these users have delegates or use Blackberries?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Paul Rouse asked:

| I have posted a few threads on here recently about a spate of
| appointments (most notably recurring) that, once accepted, do not
| appear in the users calendar (they instead appear in the users deleted
| items).
|
| I have narrowed it down to when they are sent recurring meeting
| requests with a start date in the past (ie they join the company and
| are sent a conference call appointment invite that was setup months
| before they joined). When they accept this appointment it goes
| directly to their recycle bin and is not entered in their calendar.
|
| Is this behaviour by design?
|
| All users are Outlook 2003 (non cached mode) with Office SP1 and XP
| Pro with SP2. Backend is Clustered Exchange 2003.
|
| Thanks
|
| Paul Rouse

 

[pauljamesrouse]

Yes they have delegates and yes they have Blackberries.

We are using Version 3.6.3.15 of Blackberry Enteprise Server.

If you need any more info please let me know - I need to get to the
bottom of this as it's affecting the CEO's calendar among others!

Thanks

Paul

 

[pauljamesrouse]

any more ideas?

Anyone?

 

[Milly Staples [MVP - Outlook]]

Sorry - been busy.

Not sure that this will help but here is a reply from a previous thread
indicting the version of cdo may be the culprit - reprinted in whole from
groups.google.com:

Thank you for your reply. It was helpful and correct. In my situation
we're running Exchange 2000 and Outlook 2003. We were also running
BlackBerry Enterprise Server (BES) prior to the implementation of
version 4.0. Once we upgraded to BES v4.0 we started getting the
duplicate calendar entries. I was certain this was relative to the v4.0
upgrade. Although I read your solution as well as a few others online,
I wanted to verify this with BB Support before making any changes. They
verified the solution as being correct. For the sake of others that may
run across this post, my in house ticket was closed with the following:

"According to BB Support, BES 4.0 stores a copy of cdo.dll which can be
found on your MS Exchange Server in Program File>ExchSrvr>BIN in the
same file directory of your BES, i.e. Program File>ExchSrvr>BIN. The
previous version stored this file in the BES system32 folder. With
assistance from BB I verified that the cdo.dll file did not exist in
the Program File>ExchSrvr>BIN directory on the BB server. This was the
cause of duplicate entries in Office Calendar. I acquired the cdo.dll
from Exchange and copied this to Program File>ExchSrvr>BIN on the BES.
I registered the .dll, and then restarted the BB service in Services. I
was told this may create a 5-10 minute delay in messages received, but
messages would not be lost. This issue has since been tested and
verified as issue resolved."

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, (e-mail address removed) asked:

| any more ideas?
|
| Anyone?

 

[pauljamesrouse]

Thanks Milly.

I dont think this is the issue we're having but we are due to upgrade
to V4.0 of BES in the near future so I hope this doesnt cause us futher
problems.

The issue is still occuring - any futher thoughts?

I know there is a MS webcast on Thursday regarding troubleshooting the
Outlook calendar which I think I will be attending but any more ideas
would be helpful.

Thanks

Paul

 

[pauljamesrouse]

Looks like this article may help me but I expect I will end up logging
an incident with MS support.

http://support.microsoft.com/default.aspx?kbid=890436

This webcast also helped -
http://support.microsoft.com/default.aspx?scid=kb;en-us;895601