Recurring Error on Word Launch

T

ttuttle15

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel

Hi -

I keep receiving the following error. It started before I installed the latest update, and is still continuing. I also tried deleting the plist file.

Any help is appreciated:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-12-08 21:16:43 -0500
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.1.3.080930
Crashed Module Name: Foundation
Crashed Module Version: unknown
Crashed Module Offset: 0x0001cfe9
Blame Module Name: Foundation
Blame Module Version: unknown
Blame Module Offset: 0x0001cfe9
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x927f6fe9 in __NSAddExceptionHandlerForLock + 0x00000105 (Foundation + 0x0001cfe9)
# 2 0x9328838b in -[NSViewHierarchyLock lockForWriting] + 0x000001B4 (AppKit + 0x0003038b)
# 3 0x9330fb9e in -[NSWindow dealloc] + 0x000001F6 (AppKit + 0x000b7b9e)
# 4 0x0217ce0b in _McpCreateNSCursor + 0x00000061 (MicrosoftComponentPlugin + 0x00174e0b)
# 5 0x0216881a in _McpCursorSet + 0x00000138 (MicrosoftComponentPlugin + 0x0016081a)
# 6 0x00aed60d in _wdGetApplicationObject + 0x003B828B (Microsoft Word + 0x00aec60d)
# 7 0x00aefa30 in _wdGetApplicationObject + 0x003BA6AE (Microsoft Word + 0x00aeea30)
# 8 0x02b66182 in _ImmUseInputWindowForMac + 0x00000BC8 (MicrosoftOffice + 0x004a5182)
# 9 0x02b59cf2 in _DispatchMessageA + 0x000000A2 (MicrosoftOffice + 0x00498cf2)
# 10 0x0065eccc in _wdCommandDispatch + 0x00341D1C (Microsoft Word + 0x0065dccc)
# 11 0x00aea3cf in _wdGetApplicationObject + 0x003B504D (Microsoft Word + 0x00ae93cf)
# 12 0x02b55ce5 in _SetWindowsHookExA + 0x0000018D (MicrosoftOffice + 0x00494ce5)
# 13 0x02b59d40 in _DispatchMessageA + 0x000000F0 (MicrosoftOffice + 0x00498d40)
# 14 0x02b59e06 in _DispatchMessageA + 0x000001B6 (MicrosoftOffice + 0x00498e06)
# 15 0x02b58e4d in _FSetWLMEventState + 0x00000379 (MicrosoftOffice + 0x00497e4d)
# 16 0x020a356c in MEventHandler::FRemoveHandler(unsigned long, unsigned long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009b56c)
# 17 0x92de84d7 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x00000445 (HIToolbox + 0x000084d7)
# 18 0x92de7b7c in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000130 (HIToolbox + 0x00007b7c)
# 19 0x92deef7c in _SendEventToEventTarget + 0x00000038 (HIToolbox + 0x0000ef7c)
# 20 0x02b59264 in _FSetWLMEventState + 0x00000790 (MicrosoftOffice + 0x00498264)
# 21 0x02b7458a in _WrapViewInWLMWrapper + 0x00001FF6 (MicrosoftOffice + 0x004b358a)
# 22 0x02b749bd in _WrapViewInWLMWrapper + 0x00002429 (MicrosoftOffice + 0x004b39bd)
# 23 0x02b73b43 in _WrapViewInWLMWrapper + 0x000015AF (MicrosoftOffice + 0x004b2b43)
# 24 0x020a356c in MEventHandler::FRemoveHandler(unsigned long, unsigned long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009b56c)
# 25 0x92de84d7 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x00000445 (HIToolbox + 0x000084d7)
# 26 0x92de7b7c in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000130 (HIToolbox + 0x00007b7c)
# 27 0x92deef7c in _SendEventToEventTarget + 0x00000038 (HIToolbox + 0x0000ef7c)
# 28 0x0211176d in _UnregisterHIViewForMouseMoveEvents + 0x000003CD (MicrosoftComponentPlugin + 0x0010976d)
# 29 0x021120aa in _UnregisterHIViewForMouseMoveEvents + 0x00000D0A (MicrosoftComponentPlugin + 0x0010a0aa)
# 30 0x020a356c in MEventHandler::FRemoveHandler(unsigned long, unsigned long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009b56c)
# 31 0x92de84d7 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x00000445 (HIToolbox + 0x000084d7)
# 32 0x92de7b7c in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000130 (HIToolbox
 
J

John McGhie

That looks like a missing update, but I can't tell which one.

First, download the latest Combo Updater from Apple and run it -- you may be
missing an OS X update.

Then download the latest Service Pack for Office 2008, and the subsequent
updates, and run them from your desktop or downloads folder. (I.e. Download
the update files and run them, don't rely on Microsoft Update for this one)

Then Repair Permissions and reboot.

Here's hoping...

Cheers


Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel

Hi -

I keep receiving the following error. It started before I installed the latest
update, and is still continuing. I also tried deleting the plist file.

Any help is appreciated:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-12-08 21:16:43 -0500
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.1.3.080930
Crashed Module Name: Foundation
Crashed Module Version: unknown
Crashed Module Offset: 0x0001cfe9
Blame Module Name: Foundation
Blame Module Version: unknown
Blame Module Offset: 0x0001cfe9
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x927f6fe9 in __NSAddExceptionHandlerForLock + 0x00000105 (Foundation +
0x0001cfe9)
# 2 0x9328838b in -[NSViewHierarchyLock lockForWriting] + 0x000001B4 (AppKit +
0x0003038b)
# 3 0x9330fb9e in -[NSWindow dealloc] + 0x000001F6 (AppKit + 0x000b7b9e)
# 4 0x0217ce0b in _McpCreateNSCursor + 0x00000061 (MicrosoftComponentPlugin +
0x00174e0b)
# 5 0x0216881a in _McpCursorSet + 0x00000138 (MicrosoftComponentPlugin +
0x0016081a)
# 6 0x00aed60d in _wdGetApplicationObject + 0x003B828B (Microsoft Word +
0x00aec60d)
# 7 0x00aefa30 in _wdGetApplicationObject + 0x003BA6AE (Microsoft Word +
0x00aeea30)
# 8 0x02b66182 in _ImmUseInputWindowForMac + 0x00000BC8 (MicrosoftOffice +
0x004a5182)
# 9 0x02b59cf2 in _DispatchMessageA + 0x000000A2 (MicrosoftOffice +
0x00498cf2)
# 10 0x0065eccc in _wdCommandDispatch + 0x00341D1C (Microsoft Word +
0x0065dccc)
# 11 0x00aea3cf in _wdGetApplicationObject + 0x003B504D (Microsoft Word +
0x00ae93cf)
# 12 0x02b55ce5 in _SetWindowsHookExA + 0x0000018D (MicrosoftOffice +
0x00494ce5)
# 13 0x02b59d40 in _DispatchMessageA + 0x000000F0 (MicrosoftOffice +
0x00498d40)
# 14 0x02b59e06 in _DispatchMessageA + 0x000001B6 (MicrosoftOffice +
0x00498e06)
# 15 0x02b58e4d in _FSetWLMEventState + 0x00000379 (MicrosoftOffice +
0x00497e4d)
# 16 0x020a356c in MEventHandler::FRemoveHandler(unsigned long, unsigned long)
+ 0x000001DE (MicrosoftComponentPlugin + 0x0009b56c)
# 17 0x92de84d7 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*,
HandlerCallRec*) + 0x00000445 (HIToolbox + 0x000084d7)
# 18 0x92de7b7c in SendEventToEventTargetInternal(OpaqueEventRef*,
OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000130 (HIToolbox + 0x00007b7c)
# 19 0x92deef7c in _SendEventToEventTarget + 0x00000038 (HIToolbox +
0x0000ef7c)
# 20 0x02b59264 in _FSetWLMEventState + 0x00000790 (MicrosoftOffice +
0x00498264)
# 21 0x02b7458a in _WrapViewInWLMWrapper + 0x00001FF6 (MicrosoftOffice +
0x004b358a)
# 22 0x02b749bd in _WrapViewInWLMWrapper + 0x00002429 (MicrosoftOffice +
0x004b39bd)
# 23 0x02b73b43 in _WrapViewInWLMWrapper + 0x000015AF (MicrosoftOffice +
0x004b2b43)
# 24 0x020a356c in MEventHandler::FRemoveHandler(unsigned long, unsigned long)
+ 0x000001DE (MicrosoftComponentPlugin + 0x0009b56c)
# 25 0x92de84d7 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*,
HandlerCallRec*) + 0x00000445 (HIToolbox + 0x000084d7)
# 26 0x92de7b7c in SendEventToEventTargetInternal(OpaqueEventRef*,
OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000130 (HIToolbox + 0x00007b7c)
# 27 0x92deef7c in _SendEventToEventTarget + 0x00000038 (HIToolbox +
0x0000ef7c)
# 28 0x0211176d in _UnregisterHIViewForMouseMoveEvents + 0x000003CD
(MicrosoftComponentPlugin + 0x0010976d)
# 29 0x021120aa in _UnregisterHIViewForMouseMoveEvents + 0x00000D0A
(MicrosoftComponentPlugin + 0x0010a0aa)
# 30 0x020a356c in MEventHandler::FRemoveHandler(unsigned long, unsigned long)
+ 0x000001DE (MicrosoftComponentPlugin + 0x0009b56c)
# 31 0x92de84d7 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*,
HandlerCallRec*) + 0x00000445 (HIToolbox + 0x000084d7)
# 32 0x92de7b7c in SendEventToEventTargetInternal(OpaqueEventRef*,
OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000130 (HIToolbox
Click to expand...

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]
 

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