Reinstalling Access 2002

B

b wALLACE

I am trying to install Access 2002 on a new computer. I
put the CD-ROM in, put the key in, and get the message
that there is no "qualifying product" on the CD.

So I go through all the hassle of the MS.com support site
and finally get to submit my question to the "expert".
Only problem is, I need the Product ID! How do you find
it? YOU HAVE TO HAVE THE PROGRAM ALREADY INSTALLED! Is it
me, or does this make no sense? The farther I go the
behinder I get.

Help!
 
T

Tom Lake

I am trying to install Access 2002 on a new computer. I
put the CD-ROM in, put the key in, and get the message
that there is no "qualifying product" on the CD.

So I go through all the hassle of the MS.com support site
and finally get to submit my question to the "expert".
Only problem is, I need the Product ID! How do you find
it? YOU HAVE TO HAVE THE PROGRAM ALREADY INSTALLED! Is it
me, or does this make no sense? The farther I go the
behinder I get.
Click to expand...

You probably have the Upgrade version of Access rather than the standalone
version. If that's the case, you'll need the CD of a previous version to
insert when 2002 asks for a product to qualify.

Tom Lake
 
M

Mike Revis

To the best of my knowledge "Qualifying Product" indicates you are trying to
install an *UpGrade* edition. You have to have a qualifying product
previously installed on your computer to install the upgrade.

I've been wrong before.

Mike
 
G

Guest

Right you are. Amazing how humans are still superior to
computers in some respects (not me, you guys). Thanks.
 
Top