removing eula

[gslic]

I am receiving the Office eula everytime I open an Office product. I have
been using Office for a number of years without any problems. The problem
just started about a week ago. Any help or suggestions would be appreciated.
Thanks in advance.

 

[Carey Frisch [MVP]]

You must accept the Office XP End User License Agreement every
time that you start an Office XP program
http://support.microsoft.com/default.aspx?scid=kb;en-us;884202

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

-------------------------------------------------------------------------------------------

:

| I am receiving the Office eula everytime I open an Office product. I have
| been using Office for a number of years without any problems. The problem
| just started about a week ago. Any help or suggestions would be appreciated.
| Thanks in advance.

 

[gslic]

Actually, I am using Office 2000. Should I try reinstalling Office?

 

[Carey Frisch [MVP]]

Activation Wizard Appears Each Time That You Start an Office Program
http://support.microsoft.com/default.aspx?scid=kb;en-us;316769

Frequently asked questions about a problem that may cause Office 2000
prompts you to register after April 15, 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;822244

 

[Beth Melton]

You should make sure you are logged on with Administrative permissions
and accept the EULA.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[gslic]

Problem solved, thank you. Also, you mentioned posting follow-up questions
to the newgroup. Can you give me the link for future correspondence?

 

[Beth Melton]

Activation Wizard Appears Each Time That You Start an Office Program
http://support.microsoft.com/default.aspx?scid=kb;en-us;316769

KB article Symptoms:
"After you install Office 2000 or Office XP, the Activation Wizard
appears each time that you start an Office program."

The OP is encoutering the EULA - not the Activation Wizard.

Frequently asked questions about a problem that may cause Office
2000
prompts you to register after April 15, 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;822244

KB article Symptoms:
"When you start an Office program after April 15, 2003, you may be
prompted to register Office"

The OP is encountering the EULA - not Office Registration.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Beth Melton]

Glad to hear you have the problem easily sorted! My 'please post
follow-up questions' in the newsgroups means 'please don't email your
follow-up questions to me directly' so you're in the right place.

To further clarify, you've accessed the peer-to-peer support
newsgroups using the web interface from the Microsoft site. There are
a variety of methods for accessing the newsgroups, such as using
Outlook Express or other newsreader, and they usually provide the
ability to reply directly to the individual who answered your
question.

Those who regularly answer questions in the newsgroups usually add a
similar comment in the signature line - otherwise between the regular
email we receive, and the spam, our Inboxes would get out of control
pretty fast! Plus, Google and the web interface archives the threads
so previously asked questions can be researched prior to posting.
Typically if you have a question it's been asked before so it's nice
to have a history of the full thread, all questions and answers, for
future reference.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[david]

Beth,

I also have been seeing the same issue where the EULA is continually asked
for.
This morning I logged into the administrator account and accepted the EULA
again.
The problem did not go away.

We have a company domain and this error is more problematic for us. I have
never seen this level of acceptance errors. We are installing Small Business
version of office via the administrator account. The product is registered
and we accept the EULA. We presumably are updating the registry but are not
successful in getting the EULA to stop.

In talking with other IT people, we are seeing this when new profiles are
being created, however, I think the EULA should be accepted globally and not
be profile specific. Administrative privs should update the registry
permanently, but is does not seem to.

Once the EULA is requested the application throws an exception on a call
mso9.dll from another program. Application errors are for version 9.0.0.6627
and 9.0.0.6926 with exception code 0x001c3ce5

Can your team explain what is happening here and how to permanently fix this
problem?

 

[Beth Melton]

Is there a specific application you are starting when the error
occurs? Does it occur on all Office applications?

Also, based on the error message it appears you are using Office 2000.
Can you confirm the version of Office you are using as well?

Regarding your additional requests, these are peer-to-peer newsgroups
and I can pass on your suggestion the next opportunity I have. However
you may want to post this as a Suggestion in hopes of getting
Microsoft's attention on how you would like the EULA to be global,
rather than profile specific.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[david]

Beth,

We are running a custom POS application that has been integrated into MAS
500 SAGE when the application starts. There is a call to mso9.dll that seems
to fail.
I see sage related attachments when the exception is thrown.

The version of office running is Windows 2000 small business edition.
Version is 9.0.0.6627 and 9.0.0.6926 if this helps.

I am trying to eliminate the problem from all systems. If I am understanding
you correctly the EULA error is profile related. Is this true? If so what
suggestions does Microsoft make to correct the EULA issue. I have been all
over the boards trying to get a concrete answer on correcting the problem.
But I don't see one. All I see out there is to use an administrative account
that has access to the registry. If the license acceptance is truly profile
related, I don't want to have to give every user access to write to the
registry or administrative rights. Since there are many workers logging on
the machines locally, each with a different profile, this can be problematic.
I would like to see if there is a formal way to accept the EULA and have it
not prompt for any user who uses the machine.

I think if software is installed and the product registered on the PC, the
activation and acceptance of the EULA should be persistent for any user who
would create a profile on this machine. A new profile, should not prompt for
another acceptance.

So, for now what I have done, is repair office on the PC to ensure that
mso9.dll is not corrupt and logged in a local admin to accept the EULA, but
this is not a long term solution.

Any help would be greatly appreciated.

--
Thanks,

David

Is there a specific application you are starting when the error
occurs? Does it occur on all Office applications?

Also, based on the error message it appears you are using Office 2000.
Can you confirm the version of Office you are using as well?

Regarding your additional requests, these are peer-to-peer newsgroups
and I can pass on your suggestion the next opportunity I have. However
you may want to post this as a Suggestion in hopes of getting
Microsoft's attention on how you would like the EULA to be global,
rather than profile specific.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Beth Melton]

Hi David,

I honestly don't know what Microsoft plans to do with the need to
accept the EULA other than needing Administrative rights or give users
Full Control over the Office 9 subkey in the Registry so they can
write the necessary values. I can't find the Office 2000 KB but this
one is similar (use version 9 instead of 10):
http://support.microsoft.com/default.aspx?scid=kb;en-us;884202

Also, would you mind emailing me? I have a couple questions for you
that are related but not necessarily applicable to the question you
have.

Remove "NoSpam4me" in (e-mail address removed) to obtain a valid
email address.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

Beth,

We are running a custom POS application that has been integrated
into MAS
500 SAGE when the application starts. There is a call to mso9.dll
that seems
to fail.
I see sage related attachments when the exception is thrown.

The version of office running is Windows 2000 small business
edition.
Version is 9.0.0.6627 and 9.0.0.6926 if this helps.

I am trying to eliminate the problem from all systems. If I am
understanding
you correctly the EULA error is profile related. Is this true? If so
what
suggestions does Microsoft make to correct the EULA issue. I have
been all
over the boards trying to get a concrete answer on correcting the
problem.
But I don't see one. All I see out there is to use an administrative
account
that has access to the registry. If the license acceptance is truly
profile
related, I don't want to have to give every user access to write to
the
registry or administrative rights. Since there are many workers
logging on
the machines locally, each with a different profile, this can be
problematic.
I would like to see if there is a formal way to accept the EULA and
have it
not prompt for any user who uses the machine.

I think if software is installed and the product registered on the
PC, the
activation and acceptance of the EULA should be persistent for any
user who
would create a profile on this machine. A new profile, should not
prompt for
another acceptance.

So, for now what I have done, is repair office on the PC to ensure
that
mso9.dll is not corrupt and logged in a local admin to accept the
EULA, but
this is not a long term solution.

Any help would be greatly appreciated.