Repeatable E2008 crash when main window is auto-reopened

[MikeTRose]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: Exchange

Subject pretty much covers it. Open several message windows, close the main window, then close the message windows. When Entourage tries to reopen the main window, it quits unexpectedly, every time. Crash report below.

thanks,
--M.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-04-03 13:14:25 -0400
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.0.1.080305
Crashed Module Name: HIToolbox
Crashed Module Version: unknown
Crashed Module Offset: 0x0006118f
Blame Module Name: HIToolbox
Blame Module Version: unknown
Blame Module Offset: 0x0006118f
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x9098d18f in .objc_class_name_IPMDFontRange + 0x9066256F (HIToolbox + 0x0006118f)
# 2 0x9098cf53 in .objc_class_name_IPMDFontRange + 0x90662333 (HIToolbox + 0x00060f53)
# 3 0x9098bdaa in .objc_class_name_IPMDFontRange + 0x9066118A (HIToolbox + 0x0005fdaa)
# 4 0x909879b5 in .objc_class_name_IPMDFontRange + 0x9065CD95 (HIToolbox + 0x0005b9b5)
# 5 0x90a169da in .objc_class_name_IPMDFontRange + 0x906EBDBA (HIToolbox + 0x000ea9da)
# 6 0x90a16948 in .objc_class_name_IPMDFontRange + 0x906EBD28 (HIToolbox + 0x000ea948)
# 7 0x909344d1 in .objc_class_name_IPMDFontRange + 0x906098B1 (HIToolbox + 0x000084d1)
# 8 0x90933fc3 in .objc_class_name_IPMDFontRange + 0x906093A3 (HIToolbox + 0x00007fc3)
# 9 0x909333fd in .objc_class_name_IPMDFontRange + 0x906087DD (HIToolbox + 0x000073fd)
# 10 0x9094fe0e in .objc_class_name_IPMDFontRange + 0x906251EE (HIToolbox + 0x00023e0e)
# 11 0x90962dcf in .objc_class_name_IPMDFontRange + 0x906381AF (HIToolbox + 0x00036dcf)
# 12 0x9093437c in .objc_class_name_IPMDFontRange + 0x9060975C (HIToolbox + 0x0000837c)
# 13 0x909333fd in .objc_class_name_IPMDFontRange + 0x906087DD (HIToolbox + 0x000073fd)
# 14 0x9094fe0e in .objc_class_name_IPMDFontRange + 0x906251EE (HIToolbox + 0x00023e0e)
# 15 0x0129108b in LApplication:ostProcessEventsRAEL(OpaqueEventRef*, OpaqueEventTargetRef*, unsigned char) + 0x000000E5 (PowerPlant + 0x0007008b)
# 16 0x01291292 in LApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x0000018E (PowerPlant + 0x00070292)
# 17 0x90933fc3 in .objc_class_name_IPMDFontRange + 0x906093A3 (HIToolbox + 0x00007fc3)
# 18 0x909333fd in .objc_class_name_IPMDFontRange + 0x906087DD (HIToolbox + 0x000073fd)
# 19 0x90933262 in .objc_class_name_IPMDFontRange + 0x90608642 (HIToolbox + 0x00007262)
# 20 0x90962520 in .objc_class_name_IPMDFontRange + 0x90637900 (HIToolbox + 0x00036520)
# 21 0x9093437c in .objc_class_name_IPMDFontRange + 0x9060975C (HIToolbox + 0x0000837c)
# 22 0x909333fd in .objc_class_name_IPMDFontRange + 0x906087DD (HIToolbox + 0x000073fd)
# 23 0x9094fe0e in .objc_class_name_IPMDFontRange + 0x906251EE (HIToolbox + 0x00023e0e)
# 24 0x909bd110 in .objc_class_name_IPMDFontRange + 0x906924F0 (HIToolbox + 0x00091110)
# 25 0x909b996a in .objc_class_name_IPMDFontRange + 0x9068ED4A (HIToolbox + 0x0008d96a)
# 26 0x01290741 in LApplication:rocessEvents() + 0x000000FF (PowerPlant + 0x0006f741)
# 27 0x012907cf in LApplication::Run() + 0x0000006D (PowerPlant + 0x0006f7cf)
# 28 0x0001a8bc in __mh_execute_header + 0x000198BC (Microsoft Entourage + 0x000198bc)
# 29 0x0000352e in __mh_execute_header + 0x0000252E (Microsoft Entourage + 0x0000252e)
# 30 0x00003455 in __mh_execute_header + 0x00002455 (Microsoft Entourage + 0x00002455)

X86 Thread State:
eax: 0x00000000 ebx: 0x9098d0a9 ecx: 0x00000001 edx:0x00000000
edi: 0xbfffe4c4 esi: 0x1fae4aa0 ebp: 0xbfffe238 esp:0xbfffe1b0
ss: 0x0000001f eip: 0x9098d18f cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010246

Thread 1:

# 1 0x9624db06 in _signgam + 0x960AF2C6 (libSystem.B.dylib + 0x00000b06)
# 2 0x962d6

 

[Hui Nee Chin]

Not sure what you mean by auto-reopened...when I followed your steps, the
main window does not reopen by itself after I've closed all the message
windows. Can you please explain a little further? Thanks!



Regards,
Hui Nee Chin - huchinATmicrosoftDOTcom
Microsoft Entourage Test
Disclaimer: This mail is provided "AS IS" with no warranties, and confers
no rights.

 

[Michael Rose]

I'm trying to reproduce the exact sequence now. Under some circumstances --
possibly when the main window and message windows are on two different
displays -- the main window reopens when the last message closes.

I tried to screencast it today, with all windows on one screen, and
couldn't; however, a few minutes earlier, Entourage had crashed in the
manner described. :-(

 

[Hui Nee Chin]

So when you see the consistent crash, you have dual screens and have
Entourage windows open on both screens? May I know which screen has which
window so that I can attempt to reproduce this on my end? Are you using
Spaces by any chance?




Regards,
Hui Nee Chin - huchinATmicrosoftDOTcom
Microsoft Entourage Test
Disclaimer: This mail is provided "AS IS" with no warranties, and confers
no rights.