Repeated Outlook Crash when opening a shared folder

P

pjpowell76

We have a problem with Outlook crashing every time a user clicks on one of 2
particular shared folders. We are using Exchange. Other users can open the
same folders without error but every time this particular person clicks
either the Inbox or Sent Mail folder of the shared mailbox Outlook crashes.

This happened in the past with just one of the folders and after exporting
all the users folders to a local PST file the mailbox was detached from the
user on Exchange and a new one attached. The data was reimported in and it
was ok for a couple of months.

The Eventviewer shows the following error:

Faulting application outlook.exe, version 12.0.6514.5000, stamp 4a89dc70,
faulting module outlook.exe, version 12.0.6514.5000, stamp 4a89dc70, debug?
0, fault address 0x0066346c.

Any ideas as to how to troubleshoot the issue would be very helpful.
 
P

pjpowell76

We only just got to try this solution as we had already deleted the mailbox
of the user experiencing the problem and recreated it from scratch to try and
get around the issue. I've been waiting for someone else to experience a
similar problem and today it happened so I was able to try it.

It worked perfectly. Thanks so much for responding,

Phil

Diane Poremsky said:
I'd try restarting outlook with the /cleanviews switch. (it will wipe out
any custom views tho)

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Diane Poremsky [MVP - Outlook]

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pjpowell76 said:
We have a problem with Outlook crashing every time a user clicks on one of
2
particular shared folders. We are using Exchange. Other users can open
the
same folders without error but every time this particular person clicks
either the Inbox or Sent Mail folder of the shared mailbox Outlook
crashes.

This happened in the past with just one of the folders and after exporting
all the users folders to a local PST file the mailbox was detached from
the
user on Exchange and a new one attached. The data was reimported in and
it
was ok for a couple of months.

The Eventviewer shows the following error:

Faulting application outlook.exe, version 12.0.6514.5000, stamp 4a89dc70,
faulting module outlook.exe, version 12.0.6514.5000, stamp 4a89dc70,
debug?
0, fault address 0x0066346c.

Any ideas as to how to troubleshoot the issue would be very helpful.
 

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